Collecting The Memory Dump - NEC Express5800/R320a-E4 User Manual

7-44 Troubleshooting

COLLECTING THE MEMORY DUMP

If a failure occurs, the memory data should be dumped to acquire the required information. If you
stored the dump data in a DAT, label it so as to indicate the software (e.g. NTBackup) you used for
storing it. You may save the diagnosis data to a desired destination.
IMPORTANT:
Consult with your sales agent before dumping the memory. Executing memory dumping
while the server is in the normal operation may affect the system operation.
Restarting the system due to an error may display a message indicating insufficient virtual
memory. Ignore this message and proceed. Restarting the system again may result in
dumping improper data.
Press the DUMP switch on the primary CPU/IO module, whose POWER LED has been
blinking, for four to eight seconds. Use something sharp, such as curved clips to press the
DUMP switch on CPU/IO module 1.
Saving Dump Files
Press the DUMP (NMI) switch on the primary CPU/IO module to save the dump file when an error
occurs. Insert something sharp-pointed like a pen into the switch hole to press the DUMP switch.
Pressing the DUMP switch saves the dump file in the specified directory. (Memory dumping may
not be available when the CPU stalls.)
IMPORTANT:
Do not use a toothpick or plastic stick that is easy to break.
Memory dumping with the DUMP switch may disable the server to restart. In such a case, it is
required to force the server to shut down.
DUMP (NMI) switch