DataCard ImageCard IV User Manual page 133

Troubleshooting
What you see
The leading or trailing
edge of the printed card is
not the expected color.
No image is printed on the
card or the printing is very
light.
One color panel is not
aligned correctly with
other panels.
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Obtain guidance from service before performing this task.
User's Guide for the ImageCard® IV Printer
Table 8-1: Print quality problems
Possible causes
Cards might be slipping in
the card track.
Two cards might have
been picked.
The print ribbon might not
be Datacard-
recommended.
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The ribbon registration
might be incorrect.
The ribbon is loaded
incorrectly.
The printhead cartridge
cable might be loose.
The printhead cable or
printhead cartridge might
be damaged.
The printhead cartridge
might not be installed
properly.
Cards might be slipping in
the card track.
The card registration
might be incorrect.
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8-11
Solutions
Clean the inside of the
printer. Run a cleaning
cycle, then clean the
rollers. See Chapter 7.
Set the card thickness.
See Chapter 3. Fan cards
before inserting them in
the card cartridge.
Obtain and use Datacard-
recommended print
ribbon. See Appendix A.
Change the ribbon panel
length. See the e-Guide.
Remove and replace the
ribbon. See Chapter 4.
Power off the printer.
Make sure the printhead
cable is securely
connected at both ends.
See Chapter 7.
Replace the printhead.
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See Chapter 7.
Remove and reinstall the
printhead cartridge. See
Chapter 7.
If the problem persists,
contact your service
representative.
Clean the inside of the
printer. Clean the rollers
using the printer cleaning
card.See Chapter 7.
Set the position of printing.
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See Chapter 6.
If the problem persists,
contact your service
representative.
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