Who To Call For Assistance - DataCard ImageCard IV User Manual

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The PC must also have a card creation application that formats and prepares the card
data. For the PC requirements of your card creation application, see the application's
documentation.

Who to call for assistance

If you work with a Datacard-authorized dealer, distributor, or value-added reseller,
contact them for assistance. A value-added reseller provides the ImageCard IV printer
as part of an overall system.
i
"security key not found" messages, "parallel port data error" messages, or
might notice that the card creation application operates slowly. If the
security key requires a compatible-mode port, obtain and install a
separate parallel port so you have a compatible-mode port for the security
key and an ECP port for the printer.
• Some parallel communication devices use a cable with a plug that allows
another device to be attached, so that two parallel devices are attached to
one PC parallel port, known as a pass-through or piggy-back plug. The
printer and printer driver cannot communicate reliably through such a
plug. Install a second parallel port in the PC if needed.
– A network connection to support printer sharing or direct networking
Have a CD-ROM drive to install the printer driver
Have one of the following operating systems:
– Windows Me (recommended)
E
The Windows Me printer driver is also designed to work on Windows 98 or
Windows 98 Second Edition.
– Windows XP with service pack 1 (recommended)
– Windows 2000 with service pack 3
– Windows NT 4.0 with service pack 5 or higher
If any contents of the box are missing, contact your Datacard-authorized dealer,
distributor or reseller. If you purchased your printer directly from Datacard, contact
Datacard. Contact the Datacard Customer Care Center at 1.800.328.3996 for
service in the United Stated and Canada. For worldwide service, call the Datacard
Customer Care Center directly at 952.988.2316. Make sure you have the serial
number, located inside the printer, when you call (see
page 8-1).
"Troubleshooting" on
User's Guide for the ImageCard® IV Printer
Overview