Troubleshooting Guide; If You Think The Printer Is Not Working - DataCard ImageCard IV User Manual

Troubleshooting

Troubleshooting guide

Use the following to help you locate information about different types of problems.
Problem
Printer beeps without a message
displayed on the PC
Installation problems
Appearance of printed cards
Communication between PC and
printer
Messages displayed on the PC
Printer beeps because of a problem
and a message is displayed on the
PC
Card did not print as expected

If you think the printer is not working

The printer, printer driver, and card creation application work together to produce
cards. If the system is not working as you expect and does not display messages,
follow these steps to isolate the source of the problem before contacting your service
representative.
1
2
3
4
5
User's Guide for the ImageCard® IV Printer
Make a printer test card, following the steps in
on page 8-4.
If the printer does not make a test card, the printer is likely not working properly.
Print a sample card, following the steps in
As an alternative, you can print a Windows test page, following the steps in
"Windows test page" on page
If the sample card or Windows test page does not print, but the printer test card
prints, the printer driver or PC is likely not set or operating properly.
Check "Setup tips" on page 3-18
correctly.
Make sure the printer is the selected printer in the card creation application.
Use the card creation application to print a card. See
Location
See "Responding to messages" on
page 5-14.
See "Installing the printer driver" on
page 3-11.
See "Problems with card appearance"
on page 8-9.
See "Setup tips" on page 3-18.
Click the Help button on the message
box.
Click the Help button on the message
box.
See "Working with Properties and
other driver dialog boxes" on page 6-2
and the e-Guide for ImageCard IV
Printers .
"Making and evaluating test cards"
"Printing sample cards" on page
8-6.
to make sure the PC and printer are set up
"Making cards" on page
8-3
3-18.
5-5.