DataCard CP60 Printer Manual
  1. Manuals
  2. Brands
  3. DataCard Manuals
  4. Printer
  5. CP60
  6. Printer manual

DataCard CP60 Printer Manual

Datacard printer owner's manual
Hide thumbs Also See for CP60:
Table of Contents

Advertisement

Quick Links

See also: Service Manual
CP60 Printer Guide
558871-201 Rev. E
July 2005

Advertisement

Table of Contents
loading

Related Manuals for DataCard CP60

Summary of Contents for DataCard CP60

  • Page 1 CP60 Printer Guide 558871-201 Rev. E July 2005...
  • Page 2 Find the Guide on the Open Card CD-ROM, shipped only with the Open Card option. Dealer For help with questions not addressed by other CP Series printer information, contact your dealer. Customer Care Contact the Datacard Customer Care Center at 1.800.328.3996 (U.S. & Canada) or 1.952.988.2316 (worldwide).

  • Page 3: Table Of Contents

    About the printer ......1 The outside of the printer ....1 The inside of the printer.
  • Page 4 Cleaning supplies ....64 Printer messages ......65 DM-00760 Duplex Error .
  • Page 5 MS-01425 Mag Stripe Error ..91 MS-01426 EEPROM Error ... 92 MS-01427 or MS-01428 Mag Stripe Error ....93 MS-01429 Mag Stripe Data .

  • Page 6: About The Printer

    About the printer This guide applies to CP60 Card Printer. The information also applies to the SP60 Card Printer. The printers include the Built-in Ethernet feature and can include the Open Card option. The outside of the printer Duplex Module: Optional module at the back of the printer that turns the card to print the other side.
  • Page 7 Ports are located on the left side of the printer. Network Port: Use the Ethernet port to connect a printer with the Built-in Ethernet feature. USB Data Port: Connect the data cable to the printer. ALL printers have this port.

  • Page 8: The Inside Of The Printer

    Print Ribbon Cartridge (shown with color print ribbon). Printer Label: Includes the serial number and model information (located on the left side of the printer and not visible in this drawing). Cleaning Roller (not visible in this drawing): Removes dust and debris from cards.
  • Page 9 (monochrome) only. “C” printing is full-color or monochrome (with specific ribbons). • All CP60 printers have a USB data connection. They also have one of the following: — Built-in Ethernet (Net) connection — Open Card (OC) data format and Built-in Ethernet •...

  • Page 10: Loading Cards

    Loading cards 1 Open the input hopper cover. 2 Remove cards from the original package. Tips: Handling cards • Cards can stick together: Slide or fan cards to separate the edges. • Do not touch the surface of cards before printing them. (Oils on hands will reduce printing quality.) •...
  • Page 11 The diagram shows the typical locations for the magnetic stripe and smart card chip. 4 Push the input hopper cover closed until it latches. See Info Central for current information about cards to use in the printer. Magnetic stripe Smart card chip Page 6...

  • Page 12: Loading Print Ribbon

    Don’t place ribbon on a dusty or dirty surface–dirt could damage the printhead. 4 Run a cleaning card and replace the cleaning sleeve at the same time that you load a new print ribbon. See "Cleaning the printer" on page 39 follow. for the steps to Page 7...
  • Page 13 — Make sure the ribbon cartridge handle rests in the supports on the right side of the printer. — Make sure to install the full, new spool toward the input hopper of the printer. Close the printer cover. Press down firmly to latch it. Page 8...

  • Page 14: Power On The Printer

    3 Connect the power cord to the power outlet (3). 4 The printer powers on and the Status Light is amber. 5 When the printer is ready to print cards, the Status Light displays steady green. The printer must be connected to a computer (locally or through a network) to print cards.

  • Page 15: The Lcd Panel

    The LCD panel The CP60 Card Printer with built-in Ethernet includes an LCD panel. The LCD panel has a 2-line display, four keys, and the Status light. This section describes what you need to know when printing cards. "Printer LCD settings" on page 45 viewing and changing network settings.
  • Page 16 — See "Printer messages" on page 65 for details about messages. • Status: Information about the printer, including printer card counts and network settings. To view status details: — Press the Enter key to move to the Main Menu. — Press the Enter key again to enter the Status Menu.
  • Page 17 — Press the Enter key again to return to the menu. — Scroll to “Exit” and press the Enter key to leave a choice. Repeat as needed to leave the menus. "Printer LCD settings" on page 45 and changing settings. for details about viewing...

  • Page 18: Make A Printer Test Card

    See Info Central for information on Magnetic stripe setup. 3 Power on the printer (1). Within 5 seconds, press and hold the Ready key (2), as shown in the illustration. Hold the Ready key firmly until the printer sounds three tones and displays “Printer Test...
  • Page 19 • The status light will flash green while the printer is processing the data. • If the status light is steady amber and the printer beeps, the printer is paused. Press the Ready key once to un-pause the printer. •...

  • Page 20: Data Formats For The Cp60 Card Printer

    Data formats for the CP60 Card Printer All CP60 printers are shipped with the CP Driver CD-ROM, and can print cards sent by the CP Driver (when the Data Format is set to CP Driver). The printer can also be purchased with the Open Card option. Printers with the Open Card option can also print cards using the Open Card data format (when the Data Format is set to Open Card).

  • Page 21: Cp Driver Data

    PC, in addition to being displayed on the printer LCD panel. For best results, use buttons on the message box to clear the message from the printer and driver. (This also clears the message from the LCD panel.) Using the driver provides you with advanced features including retrying the card.

  • Page 22: Open Card Data Format

    The Open Card format supports printing with one color on one side of the card in landscape mode. If you use a full-color ribbon in a full-color printer when you send Open Card data, the printer will use only the K panel in the...
  • Page 23 When you use the Open Card format, messages are displayed on the printer LCD panel. This guide provides information for fixing problems. Use the Ready key on the LCD panel to clear the message from the printer. The Open Card features are typically used with an Ethernet connection and a network. You can also use the Open Card data format through the printer USB port when using a print server.

  • Page 24: Data Formats Summary

    (optional) • • Text editor or batch process to insert Open Card • commands in data (optional) • Printer Diagnostics (on PC with CP Driver)) Page 19 Network configuration utility and LCD panel Printer Toolbox Printer Properties and Printing Preferences...
  • Page 25 Open Card Features: • Print on both sides • • Portrait or landscape • orientation • Rotate card 180 degrees • • Rotate fields • • Full-color or monochome • printing • Unique graphics on each • card • Different design for each card •...

  • Page 26: Printer Installation

    Useful tools for network installation and setup • Preparing the printer for installation • Connecting the printer to the network • Setting up the printer on the network • Setting up the printer for your card design • SNMP (Simple Network Management Protocol) support Page 21...

  • Page 27: Site Requirements

    The weight depends on the supplies and options installed. • Printer dimensions are 21.5 inches (546 mm) long, and 7.8 inches (198 mm) wide. The 100-card input hopper is 9.5 inches (241 mm) high and the 200-card hopper is 11.9 inches (302 mm) high. •...

  • Page 28: Useful Tools

    Useful tools When you set up a CP60 Card Printer with Built-in Ethernet feature, you might use several tools. These tools are part of the network operating system and a computer operating system; they are not provided with the printer.
  • Page 29 • file2prn The Open Card CD-ROM includes the file2prn utility, which you use to send files, including logo files or sample card files, to the printer. See the Data Formatting Guide for more information about them. Page 24...

  • Page 30: Network Installation

    The printer was tested with PCs running the Windows XP operating systems and the CP Driver. CP60 printers with the Open Card option were also tested with a PC running the Knoppix Linux Boot CD-ROM (version 3.3).

  • Page 31: Prepare The Printer For Installation

    — When using the printer from an operating system with permissions, such as Windows XP, 2000, or NT, users must have the same permissions as for a locally attached printer. You can connect a CP60 Card Printer using a print server if you choose. See on page 27 for details about supported print servers, additional equipment that might be needed, and how to install the printer using a print server.

  • Page 32: Connect The Printer To The Network

    To connect the printer to the network, use one of the following methods: • Connect the printer using the Ethernet port (requires a CP60 Card Printer with the Built-in Ethernet feature). • Connect the printer using the USB port and a wired print server. The HP Jetdirect® 175x has been tested in this usage.
  • Page 33 1 Connect the print server to the printer using a USB cable. 2 Connect the print server to the network using an Ethernet cable. See the setup information provided with the print server. 3 Follow the instructions provided with the print server to set it up on the network, and then see Format"...
  • Page 34 PC. You do not need to perform the steps in 30. Instead, set up the print server on the network (step 4 above). "Set the Data Format" on page "Set up the network printer" on page Page 29...

  • Page 35: Set Up The Network Printer

    Set up the network printer Set the CP60 Card Printer with the Built-in Ethernet feature for the type of network addressing you plan to use. Do not perform these steps if you use a print server to connect the printer to the network. First, view the current mode of addressing: 1 Press the Enter key to enter the menu system.
  • Page 36 — If you choose DHCP, the display shows “Apply/Restart” on line 2. If you are not connected to a DHCP network, the IP address will be blank until you connect the printer to the network. Continue with step 9. "Set the Data...
  • Page 37 Enter these as described next. — Press the Enter key to choose “IP Address.” The printer shows the current IP address and a cursor appears under the first byte of the address. (The address byte shows 3 digits when it can be changed and the cursor appears under the right-most digit.)
  • Page 38 Enter key after the fourth byte of the gateway address, “Apply/Restart” appears. 9 Press the Enter key to apply the value(s) and restart the printer. The Status light shows amber (yellow) and then blinks green. Internal printer components move and the LCD panel changes to show “Printer Ready”...

  • Page 39: Set The Data Format

    This section applies only to the CP60 printer with the Built-in Ethernet and Open Card features. Before you send any data to the printer, set the data format so the printer can receive the data you send. 1 Press the Enter key to enter the menu system.

  • Page 40: Set Up For Your Card Design

    1 Prepare the data by using Open Card commands. (At a minimum, use the Start and End Data commands.) 2 Use the Card Layout menus available through the printer Telnet interface to set up a card design. 3 See the Data Formatting Guide for more information.

  • Page 41: Snmp Support

    SNMP Support The CP60 Card Printer with the Built-in Ethernet feature supports the following SNMP (simple network management protocol) features: • The printer has an SNMP agent which supports the printer MIB (management information block) and MIB-II. The agent supports SNMPv1 and SNMPv2c.

  • Page 42: Print A Card

    CP60 Card Printer" on page 15 From the CP Driver The CP60 printer can receive card data from the CP Driver running on a Windows PC. 1 Using the LCD panel, select “CP Driver” as the data format. See Format"...

  • Page 43: Using The Open Card Data Format

    Using the Open Card data format A printer with the Open Card feature can receive card data from any host computer that sends an ASCII (text) data stream using TCP/IP. Usually, you use an application on a host computer to collect and prepare the data and then send it.

  • Page 44: Cleaning The Printer

    Run a cleaning card and change the cleaning sleeve when changing the print ribbon. Make sure that all cards sent to the printer have completed printing before cleaning. 1 Open the printer cover (1). 2 Remove the replaceable cleaning roller and the ribbon cartridge (2).
  • Page 45 • If you use StickiCard™ adhesive-backed cards, use a cleaning card more often, such as after printing every 100 cards. The printer might also need additional cleaning. See “Cleaning the printer rollers” on page 41. Page 40...

  • Page 46: Cleaning The Printer Rollers

    39. Do not insert a cleaning card! The printer moves the rollers when it attempts to pick the card. d Slowly move the pen over the surface of the pick roller. e Lightly wipe any dirt from the end of the cleaning pen onto a clean cloth or paper.
  • Page 47 (at location 6) following the same procedure used for the pick rollers. — Wait a few minutes to allow the rollers to dry for best printer operation and print quality. 3 Replace the print ribbon cartridge and replaceable cleaning roller. Close the printer cover.

  • Page 48: Getting The Most Out Of Your Printer

    Getting the most out of your printer To get the best quality cards and to maintain printer performance, follow these tips for success: • Use the best quality cards available with a smooth, glossy PVC surface and print them only once.
  • Page 49 -certified supplies on hand and store them safely. • Keep the printer clean and keep the area around the printer clean. If you use the CP Driver and a PC to print cards, see Info Central for detailed information about: •...

  • Page 50: Printer Lcd Settings

    You can access menus where you can view or change settings when the printer displays “Printer Ready” on line 1 of the display. • If you are using the menus and stop pressing keys, the printer will return to the “Printer Ready” display after 2 minutes of inactivity. Any changes not applied will be lost. •...

  • Page 51: Lcd Menu System

    LCD menu system The menu system has three major branches. Use the Status menu to view settings and data about the printer. Use the Configuration menu to change settings. Use the Diagnostics menu to run a cleaning card. Page 46...

  • Page 52: View Status Settings

    View status settings Begin when the LCD panel shows “Printer Ready” on line 1 of the display. To view Status information: 1 Press the Enter key to enter the menu system. 2 Make sure “Status” appears on line 2 and press the Enter key. You are now in the Status Menu.

  • Page 53: View The Firmware Revision

    Use the firmware revision display at the request of your service provider, or to decide whether to use the firmware update utility to update printer firmware. 1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key if needed to display “FW Revision”...

  • Page 54: View Card Counts

    2 Press the Enter key. “Card Count” appears on line 2. 3 Press the Enter key to view the total number of cards printed on this printer. 4 Press the Enter key to return to Card Counters. “Cycle Count” appears on line 2.

  • Page 55: View The Data Format

    5 Press the Enter key to return to the Network Status menu. 6 Press the Up or Down Arrow key to display “Exit” on line 2. 7 To print cards, press the Enter key repeatedly to return to the “Printer Ready” display.

  • Page 56: View The Network Address Mode, Ip Addresses, And Mac Address

    5 Press the Enter key to display the IP address. If the address mode is DHCP and the printer is not connected to an active DHCP network, the IP address is blank. 6 Press the Enter key to return to the Status menu. “Subnet Mask” is displayed on line 2.
  • Page 57 If the MAC address needs to be changed, contact your Datacard® service provider. 12 Press Enter to return to the Status menu. “Exit” is displayed on line 2. 13 To print cards, press the Enter key repeatedly to return to the “Printer Ready” display.

  • Page 58: Change Settings

    Change settings Begin when the LCD panel shows “Printer Ready” on line 1 of the display. To change settings: 1 Press the Enter key to enter the menu system. 2 Press the Up or Down Arrow key to scroll to “Configuration” on line 2.

  • Page 59: Set The Data Format

    Tips for success • When you choose a data format, the printer might not operate properly if data in another format is sent. • If you have the CP Driver installed and connected to the printer, suspend communication using the Printer Toolbox before changing values.

  • Page 60: Set The Address Mode

    DHCP and Static IP. DHCP stands for “Dynamic Host Configuration Protocol” and means that the network assigns the IP address (and other values) to the printer. Static IP means that the IP address is entered following the procedure in Use the address mode requested by your network personnel.
  • Page 61 — If you have chosen Static IP, “IP Address” appears on line 2. See Gateway Address" on page 57 — You must set the IP address, subnet mask, and gateway IP address for the printer. The printer will restart after you enter these values.

  • Page 62: Set The Ip Address, Subnet Mask, And Gateway Address

    Set the IP Address, Subnet Mask, and Gateway Address Tips for Success • The printer address mode must be “Static IP” to set these values. (If the address mode is DHCP, “IP Addresses” does not appear in the menu.) •...
  • Page 63 Enter key after the fourth byte of the gateway address, “Apply/Restart” appears. 9 Press the Enter key to apply the value(s) and restart the printer. Or, press the Up or Down Arrow key to scroll to “Exit” on line 2 to leave without making changes.

  • Page 64: Set The K Power

    4 When the K Power reaches the level you want, press the Enter key to return to the Configuration menu. 5 Press the Up or Down Arrow key if needed to scroll to “Exit” on line 2. 6 To print cards, press the Enter key repeatedly to return to the “Printer Ready” display. Page 59...
  • Page 65 Turn the page for the next section. Page 60...

  • Page 66: Troubleshooting

    See the “Related Topics” to fix the problem. • If you moved the ribbon while the printer was powered off, print another card. If the problem persists, see Info Central for detailed information about solving card appearance problems.
  • Page 67 Make sure the printer is connected to the computer. printer to the network" on page • If the Status Light on the printer is blinking amber (yellow), press the Ready . • Power off the printer and power it on to see if communication resumes.

  • Page 68: Printer Supplies

    552854-509, which prints up to 1000 images. Monochrome print ribbon Several colors of monochrome (single-color) print ribbon are available for the CP60 printer. A roll of ribbon prints 1500 or more images. The Ribbon Saver feature is enabled by Datacard Saver increases the number of cards printed with each roll of ribbon.

  • Page 69: Cleaning Supplies

    A package of 5 replaceable cleaning sleeves is available. The part number is 549716-002. • A package of 10 cleaning cards is available. The part number is 552141-002. See Info Central for complete information about supplies and replacement parts for CP60 printers. Color Part Number...

  • Page 70: Printer Messages

    The CP60 Card Printer with the Built-in Ethernet displays messages on the LCD panel. If the Data Format is set to CP Driver, messages (that match up with printer messages) also appear on the PC in message boxes. You might see messages on the LCD panel that do not appear on the PC, because the LCD displays all printer messages while the CP Driver shows the most important message if a group of messages occurs at the same time.

  • Page 71: Dm-00760 Duplex Error

    Possible Cause 1: A card or object is jammed in or near the duplex unit. Solution 1: Open the duplex module cover at the back of the printer (1). Release any cards or objects stuck in the module (2). Make sure that the duplex mechanism can move freely in the direction shown (3).

  • Page 72: Dm-00762 Duplex Jam

    Possible Cause 1: A card is jammed in or near the duplex unit. Solution 1: Open the of the printer (1). Release any cards stuck in the module (2). Make sure that the duplex mechanism can move freely in the direction shown (3).

  • Page 73: Dm-00765 No Duplex

    Solution 2: Check the printer to see whether a duplex module is included in the printer. If it is, power the print off and on; the printer might detect the module when the printer powers up.

  • Page 74: Dm-00767 Duplex Jam

    Possible Cause 1: A card is jammed in or near the duplex module. Solution 1a: Open the of the printer (1). Release any cards stuck in the module (2). Make sure that the duplex mechanism can move freely in the direction shown (3).

  • Page 75: Is-01206 No Card Picked

    A card was not picked successfully. Possible Cause 1: The input hopper is empty. Solution 1: Fan the edges of the cards so the printer picks one card at a time and then load cards in the input hopper. Push the input hopper cover closed until it latches.

  • Page 76: Sy-01305 Data Error

    The setting sent to the printer does not match printer features. Possible Cause 1: A setting was sent to the printer for a module that is not installed or enabled. Solution 1: Check the printer to see whether options are installed. If the option is not present in the printer, do not send data for the option.

  • Page 77: Sy-01306 Data Error

    SY-01306 Data Error The setting value you selected is not valid. Possible Cause 1: The value sent to the printer does not apply to the printer attached. Solution 1: Use approved programs, such as the printer’s Properties or Printing Preferences dialog box, to send values to the printer.

  • Page 78: Sy-01310 Flash Error

    Possible Cause 2: Data being sent to the printer is corrupted or incorrect. Solution 2: Obtain the correct update file (or a new update file) and repeat the process. Be sure to select the correct update file if you are using Printer Diagnostics or the file2prn utility.

  • Page 79: Sy-01312 Flash Error

    Solution: Press the Ready key on the LCD panel to clear the logo from the printer and make the printer ready. Up to 4 logos can be stored in the printer. Each logo must be smaller than 64K. See the Data Formatting Guide to delete logos if needed.

  • Page 80: Sy-01314 Flash Error

    Possible Cause 2: The printer EEPROM does not accept the data or setting. Solution 2: Power off the printer. Wait one minute, and then power on the printer. Repeat the action again. Possible Cause 3: The printer EEPROM does not accept the flash file.

  • Page 81: Sy-01317 Memory Error

    SY-01317 Memory Error Memory error. Possible Cause 1: The printer memory does not accept the data. Solution 1: Power off the printer. Wait one minute, and then power on the printer. Send the file or repeat the action again. Page 76...

  • Page 82: Sy-01325 Data Error

    Possible Cause 1: The printer has an unidentified ribbon installed and a full-color card was sent to the printer. Solution 1: The printer can print only one color if it cannot identify the ribbon. To print full-color cards, install a Datacard ribbon.
  • Page 83 Tips for success • You might have moved the print ribbon while the printer power was off. The next card will print correctly. The printer is designed to allow you to fix problems while the printer power is on. •...

  • Page 84: Sy-01327 Data Error

    On the Printer Toolbox, wait until “The printer type is CP40.”, “The printer type is CP60.”, or “The printer type is CP80.” appears before using buttons or settings in the Printer Toolbox, Printer Diagnostics, or the Properties or Printing Preferences dialog boxes.

  • Page 85: Sy-01331 Comm Error

    Data transmission error. Possible Cause 1: The system has a temporary communication problem. Solution 1: Print the card data again. Possible Cause 2: The host computer and printer have a communication problem. Solution 2: Troubleshoot a communication problem. See Info Central for troubleshooting information.

  • Page 86: Sy-01332 Hardware Error

    Possible Cause 1: The printhead cable is not attached to the printhead cartridge. Solution 1: Power off the printer. Make sure the printhead cable is fully seated in the printhead cartridge. Close the printer and power it on. Possible Cause 2: The printer identified a problem while it was running a diagnostic test.

  • Page 87: Ms-01401, Ms-01402, Ms-01403 Mag Stripe Data

    MS-01401, MS-01402, MS-01403 Mag Stripe Data Data sent does not match requirements for track 1. Possible Cause 1: Data sent includes more characters than allowed by the magnetic stripe format selected for the track. Solution 1: Cancel the current print job. Determine the magnetic stripe format for the track.

  • Page 88: Ms-01404, Ms-01405, Ms-01406 Mag Stripe Error

    To encode with High Coercivity, obtain High Coercivity cards. Make sure the cards work with your magnetic stripe reader. If you cannot fix the problem, contact your service provider for assistance. Related Topics: "Cleaning the printer" on page 39 "Cleaning the printer rollers" on page 41 Page 83...

  • Page 89: Ms-01407, Ms-01408, Or Ms-01409 Mag Stripe Error

    Possible Cause 1: The card has dirt or damage on the magnetic stripe. Solution 1: If the message appears a second time, run a printer cleaning card. Possible Cause 2: The magnetic stripe on the card is Low Coercivity material and the High Coercivity setting is selected.

  • Page 90: Ms-01410, Ms-01411, Or Ms-01412 Mag Stripe Error

    Diagnostics). To encode with High Coercivity, obtain High Coercivity cards. Make sure the cards work with your magnetic stripe reader. If you cannot fix the problem, contact your service provider for assistance. Related Topics: "Cleaning the printer" on page 39 "Cleaning the printer rollers" on page 41 Page 85...

  • Page 91: Ms-01413, Ms-01414, Or Ms-01415 Mag Stripe Error

    Diagnostics). To encode with High Coercivity, obtain High Coercivity cards. Make sure the cards work with your magnetic stripe reader. If you cannot fix the problem, contact your service provider for assistance. Related Topics: "Cleaning the printer" on page 39 "Cleaning the printer rollers" on page 41 Page 86...

  • Page 92: Ms-01417, Ms-01418, Ms-01419, Ms-01420, Ms-01421 Card Jam

    Solution 1b: Make sure cards are free of dirt or oil. Solution 1c: If the message appears again, run a cleaning card, change the cleaning sleeve, and then clean the rollers in the printer. If you cannot fix the problem, contact your service provider for assistance.
  • Page 93 Turn the page to see information about the next message. Page 88...

  • Page 94: Ms-01424 Mag Stripe Error

    Possible Cause 3: The magnetic stripe on the card is High Coercivity material and the printer is set to Low Coercivity. Solution 3: To use the cards you have, set the printer to use High Coercivity (using Printer Diagnostics). To encode with Low Coercivity, obtain Low Coercivity cards.
  • Page 95 This message can appear if the automatic start sentinel adjustment (autoSSA) command does not complete successfully. See the information displayed by Printer Diagnostics to address the problem. If you cannot fix the problem, contact your service provider for assistance. Page 90...

  • Page 96: Ms-01425 Mag Stripe Error

    Possible Cause: The magnetic stripe module received an unexpected value that it cannot use. Solution: Power the printer off and on to restore the default values. (Disconnect the power cord from the printer power supply and then connect it again.)

  • Page 97: Ms-01426 Eeprom Error

    Possible Cause: The magnetic stripe module had a temporary failure. Solution: Power the printer off and on. (Disconnect the power cord from the printer power supply and then connect it again.) If the printer resumes and operates, the problem was temporary.

  • Page 98: Ms-01427 Or Ms-01428 Mag Stripe Error

    MS-01427 or MS-01428 Mag Stripe Error Configuration information passed through by the printer driver was not accepted by the magnetic stripe module. Possible Cause: An application sent configuration information to the magnetic stripe module that could not be used. Solution: Change the information sent by the application if possible.

  • Page 99: Ms-01429 Mag Stripe Data

    Data sent to a track does not match the requirements for that track. Possible Cause 1: Data sent uses a different encoding format than the one set for the track. Solution 1: Determine the magnetic stripe formats for the tracks you use. Change the encoding format(s) in the application so it is set to the same format as the track(s), make sure the data characters are allowed for the track(s), and resend the print job.

  • Page 100: Ms-01430 Mag Stripe Error

    MS-01430 Mag Stripe Error Control information passed through by the printer driver was not accepted by the magnetic stripe module. Possible Cause: An application sent control information to the magnetic stripe module that could not be used. Solution: Change the information sent by the application if possible.

  • Page 101: Ms-01435 No Mag Stripe

    Solution 2: Check the printer to see whether a magnetic stripe module is included in the printer. If it is, power the printer off and on (disconnect the power cord from the printer power supply and then connect it again) so the printer can detect the module when the printer powers up.

  • Page 102: Pr-01703 Printhead Error

    Solution: Fix the printer by clearing any obstructions from inside the print area. Power the printer off and on. (Disconnect the power cord from the printer power supply and then connect it again.) Send the card to print again. If you cannot fix the problem, contact your service provider for assistance.
  • Page 103 Turn the page for information about the next message. Page 98...

  • Page 104: Pr-01705, Pr-01706 Card Jam

    • If the print ribbon is torn, fix the print ribbon. • If the printer picks two cards, fan cards before loading the input hopper. • If you are printing on StickiCard™ adhesive-backed plastic cards, this message can appear. For best results, clean the printer more often, such as after every 100 cards that are printed.
  • Page 105 • If cards get stuck often, replace the cleaning roller and run a cleaning card. If the problem remains, clean the printer rollers. If you cannot fix the problem, contact your service provider for assistance. Related Topics: "Cleaning the printer" on page 39 "Cleaning the printer rollers"...

  • Page 106: Pr-01710 Eeprom Error

    Factory settings read problem. Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on. If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance.

  • Page 107: Pr-01715, Pr-01716 Cover Open

    Open the printer and make sure the print ribbon cartridge is installed correctly. • Check for any items inside the printer, such as a cleaning roller that is out of place. Fix any problems that you see. • Make sure that no cards are stuck in the printer. Remove any cards from inside the printer.

  • Page 108: Pr-01718 Printhead Temp

    Clear any items around the printer and make sure that air can circulate around the printer. • If the printer is operating in an environment above 95° F (35° C) for a short time, power off the printer and resume printing when the temperature reaches 95° F (35° C) or lower.

  • Page 109: Pr-01719 Printhead Error

    Replace the printhead cartridge in the cover arm, close the printer, and power on the printer. • If the printer cover does not close, make sure the printhead cartridge is installed correctly. The cover will not close if the printhead cartridge is not installed correctly.

  • Page 110: Pr-01720 Ribbon Error

    • You might have moved the print ribbon while the printer power was off. The next card will print correctly. The printer is designed to allow you to fix problems while the printer power is on. If you cannot fix the problem, contact your service provider for assistance.

  • Page 111: Pr-01721 Eeprom Error

    Operational settings read error. Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on. (Disconnect the power cord from the printer power supply and then connect it again.) If the printer resumes and operates, the problem was temporary.

  • Page 112: Pr-01723 Hardware Error

    General printer fault. Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on. (Disconnect the power cord from the printer power supply and then connect it again.) If the printer resumes and operates, the problem was temporary.
  • Page 113 Turn the page to see information about the next message. Page 108...

  • Page 114: Pr-01724 Ribbon Break

    PR-01724 Ribbon Break The print ribbon is broken. Possible Cause 1: The print ribbon has broken or is not installed. Solution 1: Trim the broken ribbon evenly and tape the cut end of the ribbon to the ribbon on the take-up spool. Install the ribbon cartridge. NOTE: Do not switch take-up spools when fixing.
  • Page 115 • You might have moved the print ribbon while the printer power was off. The next card will print correctly. The printer is designed to allow you to fix problems while the printer power is on. • If the print ribbon is stuck to the card, the Intensity setting might be so high that printing causes the ribbon to stick to the card.

  • Page 116: Pr-01726 Ribbon Out

    Possible Cause 1: The print ribbon cartridge is empty. Solution 1: Reload the print ribbon cartridge. Change the cleaning sleeve and replace the cartridge in the printer. Run a cleaning card as soon as printing is completed. Possible Cause 2: The print ribbon is not loaded correctly.

  • Page 117: Pr-01730 Printhead Error

    Possible Cause 1: The printhead cable is not attached to the printhead cartridge. Solution 1: Power off the printer. Attach the printhead cables correctly. Possible Cause 2: The printhead cable or printhead cartridge is faulty. Solution 2: If you have another printhead cartridge, you can replace the printhead cartridge to see if that solves the problem.

  • Page 118: Pr-01737 Ribbon Low

    When you press the Ready key on the LCD panel, or the OK button on the message box, the message is not displayed again even if the condition continues, until you power off and power on the printer. Page 113...

  • Page 119: Pr-01738 Ribbon Error

    Run the latest Firmware Update Utility to install support for the new type of ribbon in this printer. Possible Cause 3: You have installed a defective roll of CP60 print ribbon. Solution 3: Install another roll of CP60 print ribbon.

  • Page 120: Sc-01804 No Smart Card

    SC-01804 No Smart Card The smart card module is not installed or detected. Possible Cause 1: Smart card data was sent to the printer and a smart card module is not installed. Solution 1: Remove the smart card components of the card design. Print cards without sending smart card data to the printer.
  • Page 121 39 when to run 7 cleaning pen, using 41 cleaning roller, location 3 cleaning sleeve changing 39 when to replace 7 color alignment problems 41 monochrome ribbons 63 printer feature 4 printer test card 14 command prompt 23 Page 116...
  • Page 122 1 cover arm 3 cover open 7 CP Driver data format 10 features supported 20 set up 35 CP60 Printer Guide 1 Customer Care Center ii data error 71 data format changing 54 features 16 on LCD panel 10...
  • Page 123 16 Open Card 17 file2prn utility 23 firmware revision 48 flash error 73 full-color identifying printer feature 4 print cycles 49 support by data format 20 gateway address setting 57 viewing 51 handling cards 5...
  • Page 124 PC 65 responding to 65 where displayed 19 printer 36 SNMP support 36 monochrome identifying printer 4 print cycles 49 print ribbons 63 printing intensity 59 support by data format 20 MS messages 82 network change printer settings 53 Page 119...
  • Page 125 29 no mag stripe error 96 Open Card CD-ROM 23 data format 10 features supported 20 option on printer label 3 printing a card 37 set up card design 35 setting data format 54 utilities 23 operating environment 22...
  • Page 126 4 physical description 22 power on 9 restart 33 SNMP support 36 toolbox 37 viewing serial number 47 Printer Guide ii printhead cartridge 3 error 97 temperature 103 printing a card from a PC 37 using Open Card format 38...
  • Page 127 22 smart card error 115 optional serial port 2 optional USB port 2 orientation in input hopper 6 printer label 4 support by data format 20 SNMP support 36 starter kit 13 static IP setting address mode 55...
  • Page 128 23 trademarks 128 troubleshooting 61 turning on the printer 9 Up Arrow key 10 USB port connect print server 28 location 2 wired print server 28 wireless print server 29 utilities 74 file2prn 23 HP Web Jetadmin 23 operating system 23...

  • Page 129: Safety And Compliance (Fcc)

    Safety and compliance (FCC) Regulatory compliance Notice for USA (FCC notice) This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with this instruction manual, it may interfere with radio communications. This equipment has been tested and found to be within the limits for Class A computing devices, pursuant to Subpart J of Part 15 of FCC rules, designed to provide reasonable protection against radio interference in a commercial environment.
  • Page 130 Notice for Europe We hereby certify that the CP60 Card Printer complies with EMC Directive 89/336/EEC and R&TTE Directive 1999/ 5/EC. This printer conforms to Class A of EN 55022 and to EN 301 489-5. Operation of this equipment in a residential environment may possibly cause interference.

  • Page 131: Liability Statement

    The contactless smart card reader emits radio-frequency waves and must be used as installed and recommended by Datacard Group, the printer manufacturer. You may not modify the reader or how it is used without the written permission of Datacard Group. You may not operate the printer after modifying the reader or its method of operation.

  • Page 132: Safety

    Use proper lifting techniques when moving or installing the equipment. • Use standard electrostatic discharge (ESD) precautions when working on or near electrical circuits. • Do not defeat or disconnect safety interlocks on covers. Operate the printer with the cover closed. Page 127 ® brand...

  • Page 133: Acknowledgments

    Microsoft, Windows NT, and Windows are trademarks or registered trademarks of Microsoft Corporation. Advanced Imaging Technology and StickiCard are trademarks of DataCard Corporation in the United States and/ or other countries. DatacardDuraGardis a registered trademarks of DataCard Corporation in the United States and/or other countries.
  • Page 134 11111 Bren Road West Dealer information: Minnetonka, MN 55343-9015 952.933.1223 952.933.7971 FAX Datacard is a registered trademark of DataCard Corporation. July 2005 558871-201 Rev. E...

Table of Contents