DataCard ImageCard IV User Manual page 137

Troubleshooting
What you see
The card shows irregular
lighter or darker spots.
The card shows wrinkles
in dark areas of printing.
Part or all of the printed
image is expanded.
Part or all of the printed
image is compressed.
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Obtain guidance from service before performing this task.
User's Guide for the ImageCard® IV Printer
Table 8-1: Print quality problems
Possible causes
The print ribbon is
wrinkling because the
intensity setting is too
high.
The printhead is not
aligned correctly.
The printhead intensity is
too high.
The printhead is not
aligned correctly.
The printhead is not
installed properly.
The card path may be
obstructed.
The rollers might be dirty.
The cards might not meet
specifications.
8-15
Solutions
Lower the printhead
intensity setting. See the
e-Guide.
Contact your service
representative.
Decrease the printhead
intensity setting. See the
#
e-Guide .
Contact your service
representative.
Remove and reinstall the
printhead cartridge. See
Chapter 4.
If the problem persists,
contact your service
representative.
Check the card transport
track for jams. Clear any
card jams.
Run a printer cleaning
cycle, then clean the
rollers. See Chapter 4.
Obtain and use a different
supply of cards. See
Appendix B.
If the problem persists,
contact your service
representative.