Monitored Groups - Mitel 3600 User Reference Manual

Note: If your phone has been locked you cannot log out of the phone. The LOGOUT
softkey will not be displayed on your phone. Contact your system administrator for
assistance.
You cannot log in or out, or activate a phone, while the phone is on an active call.
After you have logged out of the phone, callers to your extension will be directed to your
call coverage target. If no call coverage target is set, the phone will ring until the caller
hangs up.
If the primary member of a Monitor Group logs out of the phone, calls to the Monitor
Group will still ring any secondary phones and will redirect to the primary member's call
coverage target after the configured number of rings.
For more information about Monitor Groups, see "Monitored groups" on page 45.
If a logged out phone has twinning configured, the twinning target phone will ring and
the call wil be redirected to the logged-out phone's call coverage target after the
configured number of rings.

Monitored groups

Using the Monitor Groups feature, your calls can be monitored and answered by other users
or you can have your phone monitored for activity. To enable the Monitor feature, contact your
administrator and provide a list of users that you would like to have monitor your calls or phone.
The administrator will create a Monitor group in your name with the people in your list as
members of the group. There is no other action that needs to be taken on your part.
If you requested to have your calls monitored, calls to one or more of your Line Appearances
will automatically ring on your Monitor group member phones provided that they have configured
the appropriate number of Monitor Calls or Monitor Call Silent keys on their phone.
When a member of your Monitor group has answered one of your calls, the Line Appearance
on your phone will still indicate the state of the call.
• A flashing key without a ring tone indicates that the call is on hold.
• A lit key indicates that the Line Appearance is in use.
If you requested to have your phone monitored, when your phone is in use the group member's
phones will show a lit LED against the Monitor Phone key they have configured on their phone.
Note: If you are part of a Monitor group, you can put a call on hold and either the primary
group member or other phones in the group can pick up the call.
Your call coverage still applies when you are in a monitor group.
A Monitor Phone key also acts a speed dial to the monitored extension.
Monitor Groups is only applicable to users who are using Mitel IP phones.
Using the phone system
45