Mitel 3600 User Reference Manual
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Mitel 3600 User Reference Manual

Mitel 3600 User Reference Manual

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MITEL IP PHONE USER REFERENCE GUIDE
Release 4.0

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Summary of Contents for Mitel 3600

  • Page 1 MITEL IP PHONE USER REFERENCE GUIDE Release 4.0...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Table Of Contents

    Using the Mitel 5020/5220/5224 IP phone ........
  • Page 4 Initial set-up for Mitel 5212 IP phone service ....... . .
  • Page 5 Mitel 5310 IP Conference Unit ........
  • Page 6 Mitel IP Phone User Reference Guide Print phone labels ............100 Call Coverage .

  • Page 7: Introduction

    This document is provided as a reference guide for the use and configuration of your Mitel 5212 IP Phone, Mitel 5020 IP Phone, Mitel 5220 IP Phone, Mitel 5224 IP phone, Mitel 5340 IP phone, and Telematrix 3000 phone and the phone system features. The document has two main sections: “Using the phone system”...

  • Page 8: Setting Your Language

    Mitel IP Phone User Reference Guide Setting your language If your system has been set up for multiple languages, you can set the language for your access to the web interface as well as the phone’s LCD display. Setting your language for the web interface To set your language for the web interface, you need four things: (1) your extension, (2) your PIN, (3) the Login URL, and (4) access to the Internet using Internet Explorer 6.0 or later or...

  • Page 9: Setting Your Language For The Phone Text

    Setting your language Setting your language for the phone text To change your language for the phone text, follow these steps: 1. After logging in to the web interface, select My Personal Details in the Navigation pane. The Personal Details page is displayed with your personal details in the Information pane. 2.

  • Page 10: What's New In Release 4.0

    “Using the Mitel 5020/5220/5224 IP phone” on page 26. The Mitel 5212 IP Phone has a smaller set of memory and feature keys than the others. This phone’s setup and operation are described in “Using the Mitel 5212 IP Phone” on page 52.

  • Page 11: Using Mitel 5340 Ip Phones

    This section describes the Mitel 5340 IP phones. To set up your new phone service, see “Initial setup for 5340 phone service” on page 6. For a description of your phone, see “Mitel 5340 IP phone” on page 5. Other topics covered in this section are: “Answering a call on the 5340 phone”...

  • Page 12: Initial Setup For 5340 Phone Service

    Mitel IP Phone User Reference Guide The Information Area Display shows information about the current telephone call (such as name and number). There are six softkeys (the three on the right are currently not used). The meaning of each softkey is displayed directly beside the key.

  • Page 13: Answering A Call On The 5340 Phone

    Appearance key, pressing the ANSWER softkey, or by pressing the key. Because the Mitel 5340 IP phone has multiple pages of programmable memory keys, it is possible that the call could appear on a Line Appearance key located on a different page from the one being displayed.
  • Page 14 Mitel IP Phone User Reference Guide Switch from speakerphone to handset on the 5340 phone To switch from the speakerphone to the handset during a call, pick up the handset. To end the call while using the handset, choose one of the following: •...

  • Page 15: Using Features Via The 5340 Phone

    Using the phone system 2. To make an internal call, dial the extension. To make an external call, dial the prefix required for external dialing (usually 9) followed by the number you want to call. When you finish dialing the number the call is placed. If you place an internal call, the Information Area Display shows the extension and name of the connected party once the call is answered.
  • Page 16 Mitel IP Phone User Reference Guide 3-way call on the 5340 phone Using 3-Way Call, you can set up a phone call among three separate parties. To activate 3-Way Call, follow these steps: 1. While on an active call, press the CONF softkey. This places the first call on hold, and selects an available Line Appearance.
  • Page 17 Using the phone system Account code entry on the 5340 phone Account codes can be entered against incoming and outgoing calls to associate those calls with a particular client or account. Account code entry is accepted before a call is placed or during a call.
  • Page 18 Mitel IP Phone User Reference Guide Notes: You can re-enter an account code for a call multiple times. The last account code entered is the account code that will be assigned to the call. To cancel account code entry before the call is placed, replace the handset (or, if using the speakerphone, press the key).
  • Page 19 Using the phone system Notes: The position of the call in the call list is displayed in front of the phone number. The * symbol beside the position of the call means that the call was not answered. *CALLS means that there has been at least one unanswered call since the last time you viewed the list of calls you received.
  • Page 20 Mitel IP Phone User Reference Guide Directory on the 5340 phone Using the Directory, you can view the Internal Directory on your phone's LCD screen and make calls. You can access the directory with the phone on-hook or off-hook. To view the directory, follow these steps: 1.
  • Page 21 Using the phone system To use this feature, you must have a key programmed with Forward to Co-worker. See “Program memory keys” on page 93. Note: If you have this feature turned on when you log out of your phone all your calls will be forwarded to your co-worker.
  • Page 22 Mitel IP Phone User Reference Guide To turn forward to prompt off, follow these steps: 1. Press the Forward to Prompt key. 2. Press the FWDOFF softkey. Notes: To use this feature, you must have a key programmed with Forward to Prompt. See “Program memory keys”...
  • Page 23 Using the phone system Intercom calls on the 5340 phone Using the intercom features, you can make a page to a selected co-worker that is broadcast through the speaker on your co-worker's phone. Intercom to co-worker on the 5340 phone Using Intercom to Co-worker, you can make a page to a selected co-worker that is broadcast through the speaker on your co-worker's phone.
  • Page 24 Mitel IP Phone User Reference Guide Join/Leave group on the 5340 phone Using the Join/Leave Group feature you can join a Broadcast, Hunt or Rollover call group of which you are a member, using your phone. Only the phones of members who are joined in the group will ring when the call group is called.
  • Page 25 Using the phone system 3. Enter your PIN. Press the # key or the ENTER softkey once you have finished entering your PIN. The system verifies that the PIN is valid and then it logs you into the phone. Notes: If you log in while you are logged in to another phone, the system will log you out of the original phone.
  • Page 26 Your call coverage still applies when you are in a monitor group. A Monitor Phone key also acts a speed dial to the monitored extension. Monitor Groups is only applicable to users who are using Mitel IP phones. Monitor call on the 5340 phone Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up calls occurring on another user's phone.
  • Page 27 Using the phone system Call and Monitor Call Silent is that your phone will not ring to indicate an incoming call to the Primary member. For example: • A flashing Monitor Call key with a ring tone indicates an incoming call to the Line Appearance.
  • Page 28 Mitel IP Phone User Reference Guide To use One Touch Speed Dial, choose one of the following: • Lift the handset and press the One Touch Speed Dial key. • Press an available Line Appearance key, to activate the speakerphone, and then press the One Touch Speed Dial key.
  • Page 29 Using the phone system To retrieve a parked call, follow these steps: 1. From an idle phone, lift the handset. This will select the next available Line Appearance. Select a memory key programmed with the Park/Retrieve feature. The Information Area Display prompts you for the "Park Location:".
  • Page 30 Mitel IP Phone User Reference Guide If you choose not to complete the transfer, press the QUIT softkey, then press the flashing Line Appearance key to retrieve the original call. Note: You can use the key instead of the TRANS or TRANSFER softkey.

  • Page 31: Voice Mail On The 5340 Phone

    Using the phone system Voice mail on the 5340 phone Using the key, you can connect directly to voice mail to retrieve messages or manage voice mail options such as changing your voice mail greeting. The Message Waiting Lamp on the phone will light up if messages are waiting.

  • Page 32: Using The Mitel 5020/5220/5224 Ip Phone

    This section describes the Mitel 5020/5220 and 5224 IP phones. To set up your new phone service, see “Initial set-up for phone service” on page “Mitel 5224 IP Phone” on page 26. For a description of your phone, see “Mitel 5224 IP phone” on page “Mitel 5224 IP Phone” on page 26, and Mitel 5020/5220 IP phone”...
  • Page 33 Using the phone system Figure 2: Mitel 5224 IP Phone...

  • Page 34: Mitel 5020/5220 Ip Phone

    Two-position tilting stand • Wall mountable. See “Mitel 5020/5220 IP Phone” on page 28 for a detailed diagram of your phone. Figure 3: Mitel 5020/5220 IP Phone Initial set-up for phone service To set up your new phone service, follow these steps: 1.
  • Page 35 Using the phone system Activating a phone To activate a Mitel phone you need (1) an extension number, (2) a phone, and (3) a PIN. Your administrator can provide you with an extension number and initial PIN. To activate your phone, follow these steps: 1.

  • Page 36: Answering A Call

    Mitel IP Phone User Reference Guide Answering a call When an incoming call is received on a phone, several things happen: (1) the phone rings, (2) a Line Appearance flashes, and (3) the LCD displays the phone number of the caller and, if known, the name of the caller.

  • Page 37: Answering A Second Call

    Using the phone system Switching from speakerphone to handset To switch from the speakerphone to the handset during a call, pick up the handset. To end the call while using the handset, choose one of the following: • Press the END softkey. •...

  • Page 38: Making A Call

    Mitel IP Phone User Reference Guide Making a call To make a call, follow these steps: 1. Lift the handset. This will select the next available Line Appearance. You can also start dialing the number without lifting the handset. This will automatically select the next avail- able Line Appearance and operate in speakerphone mode.

  • Page 39: Using Features Via The Phone

    Using the phone system 2. To make an internal call, dial the extension. To make an external call, dial the prefix required for external dialing (usually “9”) followed by the number you want to call. 3. When you finish dialing the number, the call will be placed. Calling: Robin Jones 4.

  • Page 40: Account Codes

    Mitel IP Phone User Reference Guide 5. Press the CONF softkey again. The 3-Way Call is now activated. The LCD displays: 3-Way Call TRANSFER Note: Until the CONF softkey is pressed a second time, the first party will remain on hold and you can talk with the second party privately.
  • Page 41 Using the phone system 1. Select the programmed Account Code key. The LCD displays: Account Code: CALL QUIT 2. Enter the account number using the phone keypad. The LCD displays the account code entered: Account Code: 1234 CALL QUIT 3. Press the CALL softkey to start your call. The next available line appearance is selected, dial tone is heard and your phone LCD updates.

  • Page 42: Using Call Lists

    Mitel IP Phone User Reference Guide 2. Proceed with making your call. To enter a pre-programmed account code during a call, follow these steps: • Select the Account Code key. The LCD briefly displays the account code that has been pre-programmed: Account Code: 45678 Note: You can re-enter an account code for a call multiple times.
  • Page 43 Using the phone system Call a number from your incoming call list To call a number from your incoming calls list, follow these steps (only available if dialing from the incoming call list is supported by your Service Provider): 1. Press the CALLS softkey on your phone. The most recent call that you received is displayed.

  • Page 44: Company Speed Dial

    Mitel IP Phone User Reference Guide Once the required number is displayed, press the DIAL softkey to make the call. The next available Line Appearance is selected and you will hear ringing once the number has been dialed. Note: The * symbol beside the position number means that the call was not answered.

  • Page 45: Forwarding Your Phone

    Using the phone system • Press the number on the keypad for the appropriate first letter of the person’s last name. For example, press “5” twice for “K”. K: Kennedy Pat DIAL NUMBER QUIT • Scroll down or up, using the Scroll keys on a 5020/5220 IP phone or use the keys on a 5224 IP phone, to find the name you want.
  • Page 46 Mitel IP Phone User Reference Guide Forward to co-worker Using Forward to Co-worker, you can send all incoming calls to a selected co-worker. Press the Forward to Co-worker key once to turn the feature on. Press the key a second time to turn the feature off.

  • Page 47: Handsfree Answerback

    Using the phone system 2. Enter the phone number on the phone keypad. 3. Press the ENTER softkey. To change the phone number for the forward to prompt, repeat the above three steps. 1. To turn forward to prompt off, follow these steps: 2.

  • Page 48: Intercom Calls

    Mitel IP Phone User Reference Guide Intercom Calls Intercom to co-worker Using Intercom to Co-worker, you can make a page to a selected co-worker that is broadcast through the speaker on your co-worker's phone. Pick up the handset or select a Line Appearance key, then press the Intercom to Co-worker key to start the page to your co-worker.

  • Page 49: Line Appearance

    Using the phone system Line appearance Line Appearance keys are required in order to receive incoming calls and to make outgoing calls. The LED on the programmed key indicates the status of the Line Appearance. • Key is unlit – the Line Appearance is available for an incoming or outgoing call. •...

  • Page 50: Logout

    Mitel IP Phone User Reference Guide The system verifies that the PIN is valid and then it logs you into the phone. Extension: 314 REDIAL CALLS MENU Note: If you log in while you are logged in to another phone, the system will log you out of the original phone.

  • Page 51: Monitored Groups

    Your call coverage still applies when you are in a monitor group. A Monitor Phone key also acts a speed dial to the monitored extension. Monitor Groups is only applicable to users who are using Mitel IP phones.

  • Page 52: Monitor Call

    Mitel IP Phone User Reference Guide Monitor call Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up calls occurring on another user’s phone. To use this feature, • You must be a member of a Monitor group. A Monitor group defines the user that is being monitored (primary group member) and which users can monitor calls for the primary group member (secondary group members).

  • Page 53: Monitor Phone

    Using the phone system Monitor Phone Using the Monitor Phone feature, your phone activity can be monitored by other users. To enable the Monitor Phone feature, contact your administrator and provide a list of users that you would like to have monitor your phone. The administrator will create a Monitor group in your name with the people in your list as members of the group.

  • Page 54: Park And Retrieve

    Mitel IP Phone User Reference Guide 2. When the system is ready for you to begin your page, you will hear an alert tone and the phone LCD screen displays the number of phones being paged. Paging: 7 of 10 3.

  • Page 55: Speaker

    Using the phone system 2. Enter the required park location using the phone keypad. The system connects you with the caller who was on hold at the park location. The LCD screen now displays the caller’s name (if known) or number. Robin Jones TRANS CONF...

  • Page 56: Transferring A Call To Voice Mail

    Mitel IP Phone User Reference Guide If you choose not to complete the transfer, press the QUIT softkey, then press the flashing Line Appearance key to retrieve the original call. Note: You can use the Transfer key on a 5020/5220 IP Phone in place of the TRANS or TRANSFER softkey.

  • Page 57: Using Voice Mail

    Using the phone system Using voice mail Using the Message key on a 5020/5220 IP phone or the key on a 5224 IP phone, you can connect directly to voice mail to retrieve messages or manage voice mail options such as changing your voice mail greeting.

  • Page 58: Using The Mitel 5212 Ip Phone

    Mitel IP Phone User Reference Guide Using the Mitel 5212 IP Phone This section describes the setup, activation, and use of the Mitel 5212 IP phone. The Mitel 5212 IP phone has the following features: • Handsfree speaker phone (half duplex) •...

  • Page 59: Answering A Call On The 5212 Ip Phone

    Using the phone system Activating a Mitel 5212 IP phone To activate a 5212 phone you must physically connect the phone, then log in with your extension and PIN number. To activate your phone, follow these steps: 1. Unplug your computer from the network.
  • Page 60 Mitel IP Phone User Reference Guide Using the 5212 handset To answer your phone using the handset, follow these steps: 1. Lift the handset. • Alternatively, you may choose to use one of the following methods: Press the flashing Line Appearance key.

  • Page 61: Making A Call On The 5212 Ip Phone

    Using the phone system • End the first call by replacing the handset. The phone will start ringing. Pick up the handset again to answer the second call. To switch between two active calls, press the flashing Line Appearance key. This puts the active call on hold, and activates the other call.

  • Page 62: Using Features Via The 5212 Ip Phone

    Mitel IP Phone User Reference Guide 2. To make an internal call, dial the extension. To make an external call, dial the prefix required for external dialing (usually 9) followed by the number you want to call. 3. When you finish dialing the number, the call is placed.

  • Page 63: Account Codes On The 5212 Ip Phone

    Using the phone system 3. When the third party answers the call, the LCD shows that a connection is established.. Lesley Greene 4. Press the key again. The 3-Way Call is now activated. The LCD screen displays:. 3-Way Call Note: Until the key is pressed again, the first party will remain on hold and you can talk with the second party privately.
  • Page 64 Mitel IP Phone User Reference Guide 3. Press the # key to start your call. The next available line appearance is selected, dial tone is heard and your phone LCD updates. Proceed with making your call. To enter an account code during a call, follow these steps: 1.

  • Page 65: Call List On The 5212 Phone

    Using the phone system Note: You can re-enter an account code for a call multiple times. The last account code entered is the account code that will be assigned to the call. To cancel account code entry before the call is placed, replace the handset (or press the key if using the speakerphone).

  • Page 66: Redial On The 5212 Ip Phone

    Mitel IP Phone User Reference Guide If you are on-hook, the next available Line Appearance is selected and the speakerphone is activated. The system will attempt to dial the displayed number by prefixing it with the appropriate digits for external dialing (usually "9" or "91" depending on configuration). If the number can be dialed as such, you will hear ringing once the call has been placed.

  • Page 67: Directory On The 5212 Ip Phone

    Using the phone system Directory on the 5212 IP phone Using the Directory, you can view the Internal Directory on your phone's LCD screen and make calls. You can access the directory with the phone on-hook or off-hook. To view the directory, follow these steps: 1.
  • Page 68 Mitel IP Phone User Reference Guide Forward your 5212 IP phone to co-worker Using Forward to Co-worker, you can send all incoming calls to a selected co-worker. Press the Forward to Co-worker key once to turn the feature on. Press the key a second time to turn the feature off.

  • Page 69: Handsfree Answerback On The 5212 Phone

    Using the phone system 3. Press the # key on the keypad. To change the phone number for the forward to prompt, repeat the above three steps. To turn forward to prompt off, follow these steps: 1. Press the Forward to Prompt key. 2.

  • Page 70: Join/Leave Group On The 5212 Ip Phone

    Mitel IP Phone User Reference Guide Intercom to co-worker on the 5212 phone Using Intercom to Co-worker, you can make a page to a selected co-worker that is broadcast through the speaker on your co-worker's phone. Pick up the handset or select a Line Appearance key, then press the Intercom to Co-worker key to start the page to your co-worker.

  • Page 71: Line Appearance On 5212 Ip Phone

    Your call coverage still applies when you are in a monitor group. A Monitor Phone key also acts a speed dial to the monitored extension. Monitor Groups is only applicable to users who are using Mitel IP phones.

  • Page 72: Monitor Call On 5212 Ip Phone

    Mitel IP Phone User Reference Guide Monitor Call on 5212 IP phone Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up calls occurring on another user's phone. To use this feature: • You must be a member of a Monitor group. A Monitor group defines the user that is being monitored (primary group member) and which users can monitor calls for the primary group member (secondary group members).

  • Page 73: Monitor Phone On 5212 Ip Phone

    Using the phone system Monitor Phone on 5212 IP phone Using the Monitor Phone feature, your phone can be monitored by other users. To enable the Monitor Phone feature, contact your administrator and provide a list of users that you would like to have monitor your phone.

  • Page 74: Park And Retrieve On The 5212 Ip Phone

    Mitel IP Phone User Reference Guide 2. When the system is ready for you to begin your page, you will hear an alert tone and the phone LCD screen displays the number of phones being paged. Paging: 7 of 10 3.

  • Page 75: Speaker On The 5212 Ip Phone

    Using the phone system Note: To cancel the retrieval of the parked call, press the key. If you enter a park location where there is no caller on hold, the phone LCD will briefly display "No Parked Call". There are nine park locations available (1 through 9). If all park locations are in use when you try to park a call, the phone LCD will briefly display "Park Locations Full"...

  • Page 76: Transfer To Voice Mail From The 5212 Ip Phone

    Mitel IP Phone User Reference Guide Transfer to voice mail from the 5212 IP phone If your administrator has configured an auto attendant for voice mail deposit, you can transfer a caller directly to a co-worker's voice mail box. To transfer a call to voice mail, follow these steps: 1.

  • Page 77: Volume Control On The 5212 Ip Phone

    Using the phone system Volume control on the 5212 IP phone Use volume control to change ring volume, handset volume, and speaker volume. Note: The ring, handset, and speaker volumes return to their default settings if the phone loses power. Change ring volume on the 5212 IP phone To change the ring volume on your phone, follow these steps: 1.

  • Page 78: Telematrix 3000 Phone

    Mitel IP Phone User Reference Guide Telematrix 3000 phone The Telematrix 3000 phone has the following features: • Key pad • Message, Redial and Conference feature keys • 12 Memory keys including 2 Line Appearance keys • Volume Keys •...

  • Page 79: Activating A Telematrix 3000 Phone

    Using the phone system Activating a Telematrix 3000 phone To activate a Telematrix 3000 phone you must physically connect the phone, then log in with your extension and PIN number. To activate your phone, follow these steps: 1. Unplug your computer from the network. 2.

  • Page 80: Switch From Speakerphone To Handset On The Telematrix 3000

    Mitel IP Phone User Reference Guide 3. To end a call while using the speakerphone, press the speaker key on the Telematrix 3000 phone. Switch from speakerphone to handset on the Telematrix 3000 • To switch from the speakerphone to the handset during a call, pick up the handset.

  • Page 81: Using Features Via The Telematrix 3000

    Using the phone system 3. To switch between two active calls, press the flashing Line Appearance key. This puts the active call on hold, and activates the other call. 4. Ending one call keeps the second call on hold. To reconnect to the second call, press the flashing Line Appearance key.

  • Page 82: Redial On The Telematrix 3000

    Mitel IP Phone User Reference Guide To use this feature, it must be enabled for your business and you must have a memory key programmed with Account Code and a pre-programmed account code. To enter a pre-programmed account code before you place a call, follow these steps: 1.
  • Page 83 Using the phone system Forward the Telematrix 3000 to auto attendant Using Forward to Auto Attendant, you can send all incoming calls to a selected auto attendant. Press the Forward to AA key once to turn the feature on. Press the key a second time to turn the feature off.

  • Page 84: Handsfree Answerback On The Telematrix 3000

    Mitel IP Phone User Reference Guide Handsfree answerback on the Telematrix 3000 Using Handsfree answerback, you can have intercom calls automatically answered so that you have a two-way speech connection. See “Intercom to co-worker on the Telematrix 3000” on page 78.

  • Page 85: Line Appearance On The Telematrix 3000

    Using the phone system • Press the Join/Leave Group key once to turn the feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when you are logged into the call group. To use this feature, you must have a key programmed with Join/Leave Group.
  • Page 86 Your call coverage still applies when you are in a monitor group. A Monitor Phone key also acts a speed dial to the monitored extension. Monitor Groups is only applicable to users who are using Mitel IP phones or the Telematrix 3000.

  • Page 87: Mute On Telematrix 3000

    Using the phone system To answer a call occurring on the primary group member's phone, follow these steps: 1. When the Monitor Call/Monitor Call Silent key is flashing, lift the handset. 2. Press the Monitor Call/Monitor Call Silent key. Press the Monitor Call/Monitor Call Silent key to answer the call in speaker mode. Note: By putting a call on hold, either the primary group member or other Monitor phones can pick up the call.

  • Page 88: Speaker On The Telematrix 3000

    Mitel IP Phone User Reference Guide To page all of the phones at your site, follow these steps: 1. Select a memory key programmed with the Page feature. When the system is ready for you to begin your page, you will hear an alert tone.

  • Page 89: Twinned Calls On The Telematrix 3000

    Using the phone system 3. Select the auto attendant voice mail deposit option and enter the extension of the co-worker to whom you are transferring. 4. Press the Conference key to conference all three parties together. 5. Replace the handset (or press the Speaker key if you are in speakerphone mode) to complete the transfer.

  • Page 90: Using A Headset

    2. Repeatedly press the Volume keys until the volume is at the level you want. Using a headset The Mitel 5020/5220 and 5224 IP phones support the use of specially designed headsets made by Plantronics. The following headset types are available: •...

  • Page 91: Mute

    The system supports the Mitel 5412 PKM which provides an extra 12 additional memory keys and the Mitel 5448 PKM which provides an additional 48 memory keys. If required you can have up to two 5448 PKM units on one phone. To attach the PKM to a 5020/5220 or 5224 IP phone follow the instructions that are provided in the box.

  • Page 92: Mitel 5310 Ip Conference Unit

    Mitel 5310 IP Conference Unit The Mitel 5310 IP Conference Unit connects to the headset port of the Mitel 5224 IP Phone and is designed to provide optimal performance in any office to a maximum of 15 feet by 25 feet (4.5 meters by 7.6 meters).

  • Page 93: Personalizing Phone Usage Via The Web

    Personalizing phone usage via the web Personalizing phone usage via the web Using Internet Explorer 6 or later or Mozilla Firefox 1.5.0.4 or later, individual phone users can personalize their phone systems using the web administration interface. With the exception of the Login page, all of the web pages share the same layout.

  • Page 94: To Stop The Security Alert At Log In

    Mitel IP Phone User Reference Guide To stop the security alert at log in A Security Alert may appear when you log in if the security certificate that is being used has not been identified as a trusted source on your computer. If you trust the source and do not want to see the Security Alert each time you log in, follow these steps: 1.

  • Page 95: Web Logout

    Personalizing phone usage via the web • You enter a new PIN that does not meet the criteria. The error message will read, “New PIN is not valid according to the specified rules.” • The new PIN you re-typed does not match the new PIN. The error message will read, “Please correctly re-type your PIN.”...

  • Page 96: Change User Details

    Mitel IP Phone User Reference Guide • To exit without saving press *. 10. Press 2 to save the name announcement. 11. Replace the handset. 12. Select the Close button on the pop-up window. To set-up Call Coverage, follow these steps: 1.

  • Page 97: Permissions

    Personalizing phone usage via the web 3. Select the Record button in the Automated Attendant Prompt section. A Record Prompt pop-up window is displayed. 4. Confirm that the extension displayed matches the phone you want to use. If the extension is not the same, enter an alternate extension.

  • Page 98: Permission Types

    Mitel IP Phone User Reference Guide Permission types The permission types are shown in Table 1. Call Type Definition Emergency (911) Calls to the number used to report an emergency. In North America, this number is 911. This permission is active for all users at all times.

  • Page 99: Program Memory Keys

    (such as the Mitel 5224 IP phone), and then log in to a model that has fewer programmable memory keys (such as the Mitel 5212 IP Phone), then some of the keys (the left hand column) will not be visible to you (although any of the programmed memory keys could be active).

  • Page 100: Program Memory Keys On Pkm

    2. Select the PKM module from the Phone Model drop-down list. Your options include Mitel 5412 PKM, Mitel 5448 PKM - 1, or Mitel 5448 PKM - 2. If you are programming one 5448 PKM choose the Mitel 5448 PKM - 1 option. If you are programming a second 5448 PKM choose the Mitel 5448 PKM - 2 option.

  • Page 101: Programmable Memory Key Features

    Personalizing phone usage via the web Programmable memory key features Table 1 shows the features available to program on a memory key by a user and a description of the fields required. Only the memory keys on your phone can be custom configured. Options that require an LED memory key are labeled LED.
  • Page 102 Mitel IP Phone User Reference Guide Default Feature Description Details Status Label Forward to Assign the Forward to Number option to a Forward to Type the phone number that Select Number memory key to forward all incoming calls to a...
  • Page 103 Note: Line Appearances are ordered bottom Line Appearance on pages two to top, right to left. Incoming calls will be pre- or three of a Mitel 5340 IP sented on the first available Line Appearance Phone. based on the above order.
  • Page 104 Mitel IP Phone User Reference Guide Default Feature Description Details Status Label Monitor Call Assign the Monitor Call option to a memory Monitor Call Select the name of the user this (LED) key to monitor and answer calls occurring on *** (extension key will be monitoring.
  • Page 105 Personalizing phone usage via the web Default Feature Description Details Status Label Monitor Call Monitor Assign the Monitor Call Silent option to a Select the name of the user Silent *** Call Silent memory key to monitor and answer calls this key will be monitoring.

  • Page 106: Select Key Mapping Profile

    Mitel IP Phone User Reference Guide Default Feature Description Details Status Label Unassigned Unas- An Unassigned memory key has no action None signed associated with it. Page 6 of 6 Select key mapping profile To help with the programming of your phone keys, choose a key mapping profile with a number of pre-programmed keys.

  • Page 107: Twinning

    Personalizing phone usage via the web 1. Select one of the following options: • My Voice Mail • Auto Attendant, and select an Auto Attendant from the drop-down list • My Co-worker, and select a Co-worker from the drop-down list •...

  • Page 108: Call Groups

    Mitel IP Phone User Reference Guide Call groups Incoming calls to a call group have the opportunity to be answered by any member of the call group. The way the call is presented to the group members depends on the call group type.

  • Page 109: View The Internal Directory

    Personalizing phone usage via the web • call users • print the directory View the internal directory To view the Internal Directory, select Internal Directory in the Navigation pane. View the external directory To view the External Directory, select External Directory in the Navigation pane. Sort directory list You can sort a directory from either directory page.

  • Page 110: Print A Directory

    Mitel IP Phone User Reference Guide A Calling pop-up window is displayed with the Originating Extension set to your extension. 3. Confirm that the Destination Number displayed matches the phone number you want to use. If the number is not the same, enter an alternate number.

  • Page 111: Create A Dynamic Site

    Personalizing phone usage via the web For information purposes, the "My Dynamic Site" page displays the IP address of your computer. It also displays the IP address of your dynamic site (the router address) if you have created one. The following screen shows the controls and information displayed on the My Dynamic Site page:.

  • Page 112: Connect Your Phone On A Dynamic Site

    Mitel IP Phone User Reference Guide At the bottom of the page, you will see a line which specifies the address from which you are currently connected. This indicates the IP address of the computer from which you are currently logged in.This could be at your dynamic site or at a regular static site of your company.

  • Page 113: Company Directories

    Personalizing phone usage via the web My phone Using the My Phone page, you can perform the following tasks: • View and change the settings of your phone keys. See “Program memory keys” on page 93. • Select a default profile. See “Select key mapping profile” on page 100. •...

  • Page 114: Getting More Help

    Mitel IP Phone User Reference Guide Getting more help Select Getting more help at the top of the Help window to access additional help. Phone Messages The LCD on the phones will display various messages that can indicate problems that are occurring.
  • Page 115 Phone Messages Phone Message Cause Resolution User will hear busy tone. There is no Line Appearance Disconnect a call on one of your Line No Lines Available Available. Appearance keys currently in use, then try again. Program an additional Line Appearance key (see “Program memory keys”...
  • Page 116 Mitel IP Phone User Reference Guide...

  • Page 117: Glossary

    Glossary Glossary Numerics 3600 HKS The product provided by Mitel Networks Corporation to provide telephone service in a small business IP data network Auto Attendant An automated system that directs incoming calls to the appropriate exten- sions. Asynchronous Transfer Mode. This is a protocol used for high speed data...
  • Page 118 3600 HKS system. Management Information Base. This is a logical database made up of con- figuration, status and statistical information. It is transmitted using the...
  • Page 119 PRI Group a grouping of PRI channels used for routing information. Product DHCP Server The DHCP Server provided as part of the 3600 HKS product PSAP Public Safety Answering Point A facility equipped and staffed to receive 911 calls PSTN Public Switched Telephone Network.
  • Page 120 Unspecified Bit Rate. This is a characteristic of a PVC in an ATM connec- tion. In the 3600 HKS system, it would be used for PC data traffic. User Datagram Protocol. This is a layer added onto the IP protocol (shown as UDP/IP) to provide a simple way to deliver information.
  • Page 121 Variable Bit Rate Real Time. This is a characteristic of a PVC in an ATM connection. In the 3600 HKS system, it would be used for telephony traffic Virtual Circuit Identifier. This is part of the definition of a PVC in an ATM connection.
  • Page 122 Mitel IP Phone User Reference Guide...

  • Page 123: Index

    Index Index company speed dial 60 directory 61 forward to auto attendant 61 Numerics forward to coverage 62 3-way call forward to coworker 62 5020/5220 IP phones 33 forward to number 62 5212 IP phone 56 forward to prompt 62 5224 IP phones 33 handset volume 71 Telematrix 3000 IP phone 75...
  • Page 124 Mitel IP Phone User Reference Guide line appearance 43 recording name 90 login 43 auto attendant 111, 112 logout 44 making a call 32 making a second call 32 Call coverage 100 monitoring groups 45 5020/5220 IP phone 40 mute 47...
  • Page 125 Index 5224 IP phone 38 switching from speakerphone to handset, Telema- trix 3000 74 Directory on the 5212 IP phone 61 using on 5020/5224 IP phone 30 Dynamic site support 104 using on 5212 IP phone 54 creating 105 using on 5224 IP phone 30 releasing 105 using on Telematrix 3000 IP phone 73 viewing 105...
  • Page 126 Mitel IP Phone User Reference Guide 5020/5220 IP phone 42 5224 IP phone 51 5212 IP phone 64 Telematrix 3000 IP phone 79 5224 IP phone 42 Mitel IP Conference Unit Telematrix 3000 IP phone 78 5310 86 Join/Leave Group 97...
  • Page 127 5212 speakerphone 54 changing 88 5224 IP phone 30, 49 forgotten 88 Telematrix 3000 IP 74 Telematrix 3000 IP phone 82 Mitel 5412 85 Speaker volume Mitel 5448 85 5020/5220 IP phone 51 using 85 5212 IP phone 71 PRI 112, 113, 114...
  • Page 128 Mitel IP Phone User Reference Guide second call, making 74 setting up 72 User details, changing 90 speaker 82 speakerphone 73, 74 transfer 82 Voice mail transfer to voice mail 82 5020/5220 IP phone 51 twinning 83 5212 IP phone 70...

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