Mitel 8568 User Manual
Digital phone
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- Getting started manual (76 pages) ,
- Quick reference manual (6 pages) ,
- User manual (4 pages)
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Summary of Contents for Mitel Mitel 8568
- Page 1 Mitel 8568 Digital Phone: User Guide W I N N E R 0330 333 7323 | www.denwa.uk.com MEDIUM SIZED BUSINESS OF THE YEAR...
- Page 2 M I T E L 5000 Communications Platform (CP) 8568 Telephone Title space availble here. Title space availble here. Title space availble here. Title space availble here. Title space availble here. (Frutiger 57Cn 16pt) User Guide...
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Page 4: Feature Buttons
Mitel 8568 Telephone Quick Reference Guide This guide provides information for frequently used Commonly Used Feature Codes features. For more information about these and other Contact your system administrator for more information features, refer to the user guide. For voice mail about system features. -
Page 5: Placing A Page Announcement
Answering Calls Placing Ad Hoc Conference Calls Lift the handset, or press (Speaker) to 1. While on the first call, press the Conf button to answer a call while using a headset or to answer place the call on hold. CALL NEXT PARTY TO a call in Handsfree Mode. - Page 6 Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the Mitel 8568 Telephone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.
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Page 7: Safety Notices
Important Safety Instructions and Precautions Remember the following safety guidelines when using the telephone. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or making test calls to emergency numbers: Remain on the line and briefly explain to the dispatcher the reason for the call. ... -
Page 8: Power Requirements
Power Requirements CAUTION Telephone Damage Hazard. To avoid damaging the telephone or Programmable Key Module Interface Module (PKM IM), make sure the PKM IM is connected to the proper power supply before powering on. Contact your system administrator for more information. When a PKM IM is attached to the telephone, the telephone requires the Mitel Universal 24 VDC power adapter, part number 50005300. - Page 9 Telephone Usage This equipment is not for connection to the telephone network or public coin telephone service. It is only for use when connected to Mitel systems. WARNING When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: ...
- Page 10 Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
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Page 12: Table Of Contents
Contents Contents Getting Started Welcome ............... 1 About Your Telephone. - Page 13 Contents Answering and Placing Calls Answering Calls..............23 Answering Waiting Calls .
- Page 14 Contents Using Dynamic Extension Express ..........36 Using the Handoff - Push/Pull Feature.
- Page 15 Contents Messages Leaving Messages at Other Extensions ..........55 Viewing and Responding to Messages .
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Page 16: Getting Started
Getting Started Welcome The instructions in this guide are for using the Mitel 8568 Telephone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features. -
Page 17: About Your Telephone
Getting Started About Your Telephone Your telephone is equipped with a six-line display, a hearing aid-compatible handset, a Message Indicator lamp, an internal speaker and microphone, and three types of buttons. The 8568 Telephone is shown here. See “Telephone Feature Descriptions” on page 3 for more information about the telephone features. -
Page 18: Telephone Feature Descriptions
Getting Started Telephone Feature Descriptions The following sections describe default configurations. Your telephone may be programmed differently. Contact your system administrator for more information. See “About Your Telephone” page 2 for telephone feature locations. Handset The handset provided with this equipment is hearing aid compatible (HAC). If you are using a headset or if you are in Handsfree Mode, you do not need to use the handset. -
Page 19: Feature Buttons
Getting Started Feature Buttons Feature buttons provide quick access to commonly used features. See the following table for descriptions. Button Action (Up) (Down) Provides volume control for the ringer, handset, and speaker. Scrolls through feature options. (Speaker) Activates Handsfree Mode (speakerphone). See “Using Handsfree Mode”... -
Page 20: Programmable Buttons
Getting Started Programmable Buttons Your telephone has 16 programmable buttons.The top seven buttons on the telephone are programmed by the system administrator and cannot be reprogrammed. However, you can program the remaining buttons for quick access to features or speed-dial entries. See “Using Programmable Buttons”... -
Page 21: Telephone Signals
Getting Started Telephone Signals Your telephone has several audio and visual signals to indicate feature activity. The following are a few helpful tips: Lit or blinking buttons indicate call or feature activity. All telephone button lamps illuminate at the same time for a few seconds when the telephone is reset or powered on. -
Page 22: Headset Instructions
Getting Started Headset Instructions Your telephone is designed to work with a headset that has a 4-pin, RJ-type connector. User satisfaction for any particular headset can be quite subjective, so Mitel recommends that you try before buying so you are more likely to be satisfied with the fit, quality, and cost of the solution. This recommendation includes all wired and wireless headsets, including the integrated ®... -
Page 24: Personalizing Your Telephone
Personalizing Your Telephone Personalizing Your Telephone This chapter describes features you can use to personalize your telephone. Adjusting the Viewing Angle You can tilt the telephone stand for a better view of the buttons and display. Press tabs on both sides to release and detach unit. -
Page 25: Installing Designation Cards
Personalizing Your Telephone Installing Designation Cards If you program buttons on your telephone (see page 16), you can install a new paper designation card with the revised button labels. (Paper designation cards are provided by your system administrator.) You can usually slide the paper designation card out and replace it without removing the lens (if necessary, see the following instructions to remove the lens). -
Page 26: Changing Volume Levels
Personalizing Your Telephone Changing Volume Levels You can change the following volume levels: Ringer (alerting tone) Handset Headset Background music External speaker Turning the external speaker volume down to the lowest levels may prevent you NOTE from hearing the feature “warning tones”... -
Page 27: Listening To Background Music
Personalizing Your Telephone Listening to Background Music If your system is equipped with a music source, you can listen to background music or system audio (for example, organizational conference calls) through the external speaker. To turn on or turn off background music: Dial 313 (on/off). -
Page 28: Using The Dialpad Buttons To Enter Characters
Personalizing Your Telephone Using the Dialpad Buttons to Enter Characters You can use the dialpad buttons to enter text or numbers for features such as Do-Not-Disturb (see page 69) and Station Speed Dial (see page 38). The following are guidelines when entering dialpad characters: ... - Page 29 Personalizing Your Telephone The following tables show the dialpad characters for the Canadian French, Mexican Spanish, and Japanese languages. Dialpad Characters — Canadian French Number of Times Dialpad Button is Pressed Button & À Â Æ Ç à â æ ç...
- Page 30 Personalizing Your Telephone Dialpad Characters — Japanese (Katakana) Number of Times Dialpad Button is Pressed Button Page 15 Mitel ® 8568 Telephone User Guide – Issue 3, February 2011...
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Page 31: Using Programmable Buttons
Personalizing Your Telephone Using Programmable Buttons For quick access, you can assign feature codes, extensions, speed-dial numbers, trunks, or other resources to your programmable buttons. You can then press the programmed buttons to activate features or place calls. See “Default Access Codes”... -
Page 32: Default Access Codes
Personalizing Your Telephone Default Access Codes The following are default system access codes. If your system uses different codes, record the codes in the “New Code” column for reference. Outside Line Access Codes Code Type Code New Code Emergency Call 911 (999/112 Europe) Outgoing Call (Default) Select Line Group 1 to 208... - Page 33 Personalizing Your Telephone Feature Page Code New Code Answer Ringing Call Automatic IC Call Access – On/Off Automatic Trunk Call Access – On/Off Automatic Trunk Answer Background Music – On/Off Barge-In Call Forward – All Calls Call Forward – If Busy Call Forward –...
- Page 34 Personalizing Your Telephone Feature Page Code New Code Message – Cancel Left Message Message – Delete Message Message – Leave Inter-station Message Message – View Messages Microphone Mute – On/Off Page Page Receive – On/Off Program Buttons Program Station Passcode Programmable Buttons –...
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Page 35: Viewing Button Assignments
Personalizing Your Telephone Viewing Button Assignments You can view programmable button (key) feature assignments. To view button assignments: With the handset on-hook, dial 396. PRESS THE KEY TO REVIEW appears. Press any of the feature buttons to display the assignment. Press # or (Speaker) to exit. -
Page 36: Activating Door Relay
Personalizing Your Telephone Activating Door Relay If the Activate Door Relay feature is enabled, you can unlock a door (i.e., “buzz” it open) through your telephone. You can enter the Activate Door Relay feature code while idle or while on a call. This allows you to activate the feature while talking to a communications device mounted at the door without first having to hang up. -
Page 38: Answering And Placing Calls
Answering and Placing Calls Answering and Placing Calls The following instructions describe how to answer and place internal and external calls and how to use related features. By default, internal (intercom) calls are assigned to the IC button, and external calls NOTE are assigned to the Call buttons. -
Page 39: Redirecting Calls
Answering and Placing Calls Redirecting Calls You can use the menu buttons to redirect calls to the following destinations: SEND TO V-MAIL: Sends the call directly to your voice mailbox. You must have a mailbox to use this destination. ... -
Page 40: Placing Internal Calls
Answering and Placing Calls Placing Internal Calls Internal calls are calls placed to other extensions in the system. Internal calls are assigned to the Intercom (IC) button on your telephone. Contact your system administrator for a list of extension numbers. To place an internal call: With or without the handset lifted, dial the extension number. -
Page 41: Placing External Calls
Answering and Placing Calls Placing External Calls The following sections describe features used when placing external calls. To place an external call: 1. Press the Outgoing button, an unlit Call button, or enter the Outgoing Call access code (8 is the default code). 2. -
Page 42: Using Speed Dial
Answering and Placing Calls Using Speed Dial You can use speed dial to quickly dial stored phone numbers. Speed-dial numbers are either stored in the system (System Speed Dial), or in your telephone (Station Speed Dial). Using System Speed Dial Your system administrator assigns Speed-Dial location numbers, which are available to anyone in the system. -
Page 43: Deleting Station Speed-Dial Entries
Answering and Placing Calls Deleting Station Speed-Dial Entries To delete a Station Speed-Dial entry: 1. With the handset on-hook, dial 383. PROGRAM STN SPD (0-9) OR SCROLL appears. 2. Do one of the following: Press (Up) or (Down) to scroll through the speed-dial bins. ... -
Page 44: Using The Directory
Answering and Placing Calls Using the Directory You can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory Search (IDS), which is similar to the “text on 9 keys” (T9) predictive search feature used for mobile phones. The Directory has the following three subdirectories: ... -
Page 45: Using Account Codes
Answering and Placing Calls Using Account Codes Account codes record information for telephone record reports. You may be required to enter account codes when placing calls. Contact your system administrator for more information about using account codes. There are three types of account codes: ... -
Page 46: Call Features
Call Features Call Features The following sections describe call-related features. Using Handsfree Mode You can use Handsfree Mode to activate the speakerphone. The Ring Intercom Always feature prevents calls from being answered in Handsfree Mode (see the following section). You cannot use Handsfree Mode if you are using a headset, or if you have more NOTES than one telephone assigned to an extension number. -
Page 47: Placing Calls On Hold
Call Features Placing Calls On Hold You can place calls on either Individual Hold or System Hold. Individual Hold: Places an internal or external call on hold at your telephone. System Hold: Places an external call on hold in the system. You can then pick up the call from any telephone that indicates a flashing Call button for the call, including the telephone that placed it on hold. -
Page 48: Transferring Calls
Call Features Transferring Calls You can transfer calls to other extensions or external numbers. You can also transfer conference calls. See “Transferring a Conference” on page 39 for more information. Transferring Calls to Other Extensions To transfer a call to another extension: 1. -
Page 49: Viewing Your System Information
Call Features Viewing Your System Information If you are on a call, you can temporarily view your user information (your user name and your extension number) and the date and time. To display your user information and the date and time: Press (Special), and then dial 300. -
Page 50: Forwarding Calls
Call Features Forwarding Calls You can use Manual Call Forwarding or System Forwarding to forward calls. Manual Call Forwarding The following table describes Manual Call Forwarding options. Code/ Call Forward Feature Description Menu Button Call Forward All Calls All incoming calls are forwarded. Call Forward if no All incoming calls are forwarded if not answered. -
Page 51: Using Dynamic Extension Express
Call Features Using Dynamic Extension Express When you enable Dynamic Extension Express (DEE) on your IP phone, your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you. Typically, your desk phone is configured to be your main extension. You may be programmed for up to ten associated destinations including: softphone, home IP phone, voice mail, mobile phone, home phone, desk phone 2, mobile phone 2, softphone 2, home IP phone 2, and home phone 2. -
Page 52: Using The Handoff - Push/Pull Feature
Call Features The following call types do not follow Dynamic Extension Express: Hunt group calls Hunt group announcement/overflow calls Transfer recalls, Hold recalls, Conference recalls, and Attendant recalls A recall occurs when a feature cannot be completed or the feature times out, and NOTE the call returns to the originating extension. -
Page 53: Receiving Message Waiting Indications
Call Features Receiving Message Waiting Indications If your main extension receives a message waiting indication (MWI) from voice mail or the system’s station messaging feature, the MWI is propagated (as applicable) to your other internal associated destinations. If any of your internal associated destinations responds to the MWI, then the MWI is cleared on all of them. -
Page 54: Placing Ad Hoc Conference Calls
Call Features Placing Ad Hoc Conference Calls You can place a Ad Hoc conference call with up to three internal or external parties (for a total of four parties, including yourself). To place a conference call: 1. While on the first call, press the Conf button to place the call on hold. CALL NEXT PARTY TO CNF appears. -
Page 55: Ending A Conference And Placing All Parties On Hold
Call Features Ending a Conference and Placing all Parties on Hold You can end a conference and place all conference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time. To end a conference and place all parties on Individual Hold: Press the Conf button, and then press (Hold). -
Page 56: Using Meet-Me Conferencing
Call Features Using Meet-Me Conferencing The Meet-Me Conferencing feature allows up to eight internal and/or external callers to dial into a conference instead of being manually added by an internal user, as is the case when using the system’s traditional “ad hoc” conferencing method. (See page 39 for details on using the traditional Ad Hoc Conferencing method.) -
Page 57: Joining A Meet-Me Conference
Call Features Joining a Meet-Me Conference You can join a conference with up to seven internal and/or external parties (for a total of eight parties, including yourself). To join a Meet-Me Conference: Dial (or ask to be transferred to) the Conference Assistant extension number. (See your administrator if you do not know the extension number.) You hear: “Welcome to the Conference Assistant. -
Page 58: Using Record-A-Call
Call Features Using Record-A-Call You can use Record-A-Call to record an ongoing call as a mailbox message. You can then retrieve the message from your voice mailbox. The Record-A-Call feature stays active after the other party hangs up, so you can add to the recorded call with your own message. To use Record-A-Call: 1. -
Page 59: Using Call Logging
Call Features Using Call Logging Your call logs are records of your most recent missed, received, and dialed calls. A maximum of 20 entries are stored in each call log. You can use Call Logging to: View recent call activity. ... -
Page 60: Using Secondary Extension Buttons
Call Features Using Secondary Extension Buttons Secondary Extension buttons must be programmed by your system administrator. You can use programmable buttons as “secondary extensions.” Secondary Extensions are assigned to other extensions in the system (primary extensions). Because Secondary Extension buttons are programmed by the system administrator, you cannot change the buttons (for example, assign features to the buttons). -
Page 61: Using Hot Desking
Call Features Using Hot Desking The Hot Desking feature allows users to share phones or temporarily move to other phones and yet maintain their personal identity and preferred phone configuration settings. If your administrator has set you up with a Hot Desking Profile, you can log on to any Hot Desk- enabled base phone using the Hot Desk feature code (default is 348), your assigned Hot Desk Profile extension number, and your assigned Hot Desk Profile passcode. -
Page 62: Using Configuration Assistant
Call Features Using Configuration Assistant If Configuration Assistant is enabled for your system, you can access this voice guided configuration portal that provides easy-to-use, remote access to the following phone configuration options: Dynamic Extension Express (see page DND (see page ... -
Page 63: Accessing Configuration Assistant
Call Features Accessing Configuration Assistant Follow the instructions below to access Configuration Assistant. To access Configuration Assistant: Access the Configuration Assistant extension number from inside or outside the system dialing it from any phone in the system. being transferred to it. ... -
Page 64: Changing The Dnd Settings
Call Features Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 69 for more information about using DND. To change the DND settings using Configuration Assistant: Access Configuration Assistant as described in “Accessing Configuration Assistant” on page Follow the voice prompts to change your DND status (on or off). There is no option to provide a specific DND status message. -
Page 65: Managing Meet-Me Conferencing Access Codes
Call Features Managing Meet-Me Conferencing Access Codes See “Using Record-A-Call” on page 43 for more information about Meet-Me Conferencing. This feature is available only if Meet-Me Conferencing is enabled on your phone system. NOTES While using Configuration Assistant options, you can press the Star button (*) any time you wish to cancel the current operation and return to the main menu. -
Page 66: Using Remote Programming
Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features. -
Page 67: Changing The Dnd Settings
Call Features Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 57 for more information about using DND. To turn on DND using Remote Programming: 1. Do one of the following: Call your DISA number (provided by your system administrator). If necessary, enter your DISA security code. -
Page 68: Changing The Station Passcode
Call Features Changing the Station Passcode You can use Remote Programming to change the station (telephone) passcode. To change the station passcode using Remote Programming: 1. Do one of the following: Call your DISA number (provided by your system administrator). If necessary, enter your DISA security code. -
Page 70: Messages
Messages Messages This section describes the following system messaging features: Inter-station messages: Inter-station messages are alerts sent to your telephone by other internal parties, notifying you to contact the party who left the message. The (Message) button and Message/Ring Indicator flash to notify you of the new message. -
Page 71: Viewing And Responding To Messages
Messages Viewing and Responding to Messages When you have waiting messages, the (Message) button and Message/Ring Indicator flash and the display shows the number of waiting messages. If your handset or speakerphone is off-hook when you view an inter-station NOTE message, you automatically call the party who left the message. -
Page 72: Using Do-Not-Disturb (Dnd)
Messages Using Do-Not-Disturb (DND) You can use DND to stop calls and pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external calls. The following table shows the 20 default DND messages. If your system administrator changes your DND messages, you can record the new messages in the “New Message”... -
Page 73: Using Reminder Messages
Messages Using Reminder Messages You can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminder message signals you with eight short tones and your display shows the message, even if you are on a call. The following table shows the 20 default Reminder messages. -
Page 74: Paging Other System Users
Messages Paging Other System Users You can place page announcements through telephone speakers or external speakers (if applicable). Your system may use page zones to prevent announcements from transmitting through every telephone in the system. Each page zone contains a different combination of extensions and external paging equipment. -
Page 76: Hunt Groups
Hunt Groups Hunt Groups Hunt groups are groups of internal parties (agents) who share a common (hunt group) extension number. Calls can either be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number). Hunt groups are programmed by the system administrator. -
Page 77: Logging Out Of Acd Hunt Groups
Hunt Groups Logging out of ACD Hunt Groups You can log out of all ACD hunt groups at once or log out of each hunt group one at a time. To log out of one or more ACD hunt group: Do one of the following: ... -
Page 78: Other Hunt Group Features
Hunt Groups Other Hunt Group Features The following features can be used by ACD or UCD hunt groups. Requesting Agent Help You can use Agent Help to request help from a designated “Agent Help Extension” (usually your supervisor) during a call. When your request call rings at the Agent Help Extension, the supervisor can join the call or reject the request. -
Page 79: Hunt Group Supervisor Features
Hunt Groups Hunt Group Supervisor Features The following features can be used by hunt group supervisors only. Accepting or Rejecting Agent Help Calls Supervisors can accept or reject Agent Help calls. To accept an Agent Help request: Answer as usual. Your microphone is automatically muted To reject an Agent Help request: Dial 376. -
Page 80: Using Barge-In
Hunt Groups Using Barge-In While monitoring a hunt group call, you can use Barge-In to join the call. To monitor and/or barge in on a call: To use the speakerphone: While on hook, dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears. -
Page 82: Troubleshooting
Troubleshooting Troubleshooting The following sections can help you solve problems that you may be experiencing with your telephone. Troubleshooting topics include: Contact Information: Information about system administrator contacts. Error Messages: Error messages and descriptions. Troubleshooting Tips: Possible problems and methods to solve them. Contact Information Your system administrator can help you with items such as changing your settings or modifying telephone features. -
Page 83: Troubleshooting Tips
Troubleshooting Troubleshooting Tips The following table includes troubleshooting tips for telephone and system features. You can often correct problems that you may be experiencing by resetting the NOTE telephone to the default settings. See “Resetting the Telephone to the Default Settings”... - Page 84 Troubleshooting Problem Possible Solution When I try to use the Dynamic The NO CALL TO HANDOFF display indicates that the Extension Express – Handoff feature call cannot be handed off because one of the following (388), the display shows NO CALL may have occurred: TO HANDOFF.
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Page 86: Index
Index Index About Your Telephone 2 Call Forward manual 35 Access Codes 41 system 35 Account Codes 30 using 35 Account Codes, using 30 Call Logging, using 44 ACD Hunt Group Wrap-Up Timer, stopping 62 Call Logs, using 44 ACD Hunt Groups Callback (Queuing the Telephone), requesting 25 logging in 61 Callback, requesting (queuing the telephone) 25... - Page 87 Index Configuration Assistant 47, 49 accessing 48 DND settings, changing 49 Emergency Calls, placing 24 Dynamic Extension Express settings, changing 48 Error Dynamic Extension Express, using 48 messages 67 manual call forwarding settings, changing 49 tones, telephone 6 manual call forwarding, using 49 Error Messages 67 meet-me conferencing access codes, managing 50 Extension Numbers 17...
- Page 88 Index Hunt Groups Menu Buttons 3 accepting or rejecting Agent Help 64 Message Waiting Indications, receiving 38 Agent Help, requesting 63 Messages agent IDs 61 at other extensions, leaving 55 Automatic Call Distribution (ACD) 61 canceling 56 Barge-In, using 65 deleting 56 calls Do-Not-Disturb 57...
- Page 89 Index Programmable Buttons 5, 16 Station Messages assigning 16 canceling 56 resetting 20 deleting 56 resetting to default values 20 leaving 55 viewing button assignments 20 replying to 56 viewing 56 Station Monitor, using 64 Station Passcode, changing 47, 53 Station Speed Dial 27 Record-A-Call, using 43 numbers...
- Page 90 Index Voice Mail User Guides 55 Waiting Calls, answering 23 Voice Messages Welcome 1 deleting 56 Wrap-Up Timer, stopping 62 leaving 55 listening to 56 Volume Levels 11 Volume Levels, changing 11 Page 75 Mitel ® 8568 Telephone User Guide – Issue 3, February 2011...
- Page 93 Part No. 550.8033 Issue 3, February 2011 A661/ 9144 Global Headquarters U.S. EMEA CALA Asia Pacific Tel: +1(613) 592-2122 Tel: +1(480) 961-9000 Tel: +44(0)1291-430000 Tel: +1(613) 592-2122 Tel: +61(0) 2 9023 9500 Fax: +1(613) 592-4784 Fax: +1(480) 961-1370 Fax: +44(0)1291-430400 Fax: +1(613) 592-7825 Fax: +61(0) 2 9023 9501 For more information on our worldwide office locations, visit our website at www.mitel.com/offices...