My phone is stuck on headset option and I do not use a headset. I did all the troubleshooting and even switched phones, but I **** unable to get back to the handset working

1 comments:

Mr. Anderson

March 19, 2025

You can try the following steps to fix the Mitel 6920 phone if it is stuck on the headset option:

1. Switch to Handset: Lift the handset to switch from the headset to the handset.
2. Switch to Speakerphone: Press the speakerphone button to toggle between the headset and speakerphone.
3. Check Audio Mode Settings:
- Press the settings button on the phone to enter the Options List.
- Navigate to Audio > Audio Mode and adjust the settings as needed.
4. Ensure Headset is Disconnected: If using a wireless headset, the phone may still detect it as active. Try disconnecting or turning off the headset.
5. Reset the Phone: If the issue persists, restart the phone to reset its audio settings.

If none of these steps work, consider taping down the hang-up button (as one user mentioned) to force the phone to recognize the handset.

This answer is automatically generated

Summary of Contents for Mitel 6920

Page 1 Mitel 6920 SIP Phone 58015325 REV00 RELEASE 5.0.0 USER GUIDE...
Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
Page 3: Table Of Contents
Specifying the Language to Use Using the IP Phone UI ......xxxv Specifying the Language to Use Using the Mitel Web UI ......xxxv Input Language .
Page 4 Creating a Speed Dial Softkey Using the Mitel Web UI .......
Page 5 Configuring a Sprecode Key Using the Mitel Web UI .......
Page 6 Configuring a Call History Key Using the Mitel Web UI .......
Page 7 Configuring Call Forward Using the Mitel Web UI ....... . .
Page 8 Mitel 6920 SIP Phone User Guide Call Hold Reminder During Active Calls ..........clxvi Configuring Call Hold Reminder During Active Calls .
Page 9 Table of Contents How do I lock my phone? ............clxxxii Appendix A - Time Zone Codes.
Page 10: Welcome
MiVoice Office 400. About this guide This guide explains how to use the basic features of your new Mitel 6920 SIP IP phone. Not all features listed are available by default. Your System Administrator has the ability to customize many features on this phone.
Page 11: Phone Features
Protect your hearing Your Mitel 6920 SIP IP phone has a control for adjusting the volume of the handset, headset, and speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.
Page 12: Phone Keys
Mitel 6920 SIP Phone User Guide Phone keys Key panel The following sections describe the various Mitel 6920 SIP IP phone key functions and how they can help you make and manage your calls and caller information. Handset Goodbye Key...
Page 13: Key Description
Phone keys Key description The following table describes the keys on the Mitel 6920 SIP IP phone: Description Directory key - Displays a list of your contacts. For more information, see “Directory” page xlvii. Call History key - Displays a list of your missed, outgoing, and answered calls.
Page 14: Dialpad Keys
Dialpad keys The Mitel 6920 SIP IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone number to make a call (see “Making Calls”...
Page 15 Phone keys The * is called the star key. The # is called the pound key, number sign, or hash key, depending on one's nationality or personal preference. These can be used for special functions such as accessing advanced services. The star key and pound key functions are dependent on your call server’s feature availability.
Page 16: Getting Started
Mitel 6920 SIP Phone User Guide Getting started The Mitel 6920 SIP IP phone must be set up and be configured by the System Administrator prior to its first use. Plugging in and starting the phone The 6920 automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone.
Page 17 Getting started The 6920 phone then checks settings and looks for new configuration and firmware updates from a configuration server. This may take a few moments while the phone downloads the latest updates. Note: New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your System Administrator and should be scheduled during non-business hours or slow call periods.
Page 18: Network Connected/Network Disconnected
Mitel 6920 SIP Phone User Guide When the configuration update is complete, the phone displays the following screens and then displays the Home screen. Network Connected/Network Disconnected If your phone successfully connects to the network the phone will go directly to the Home screen.
Page 19: Ui Overview
Getting started For more information about connecting your phone, see the Mitel 6920 IP Phone Installation Guide. Note: If the phone displays a No Service status message you can still use the phone but note that it is not registered with the Registrar. For more information about registering your phone, contact your System Administrator.
Page 20 18 functions as required. Note: For more information about configuring the left and bottom softkeys, see “Configuring Softkeys”on page lxv. Contact your System Administrator for details on what features are available to be programmed through the Mitel call server.
Page 21 This screen displays the Dial key at the bottom. This key is context-sensitive and cannot be changed. The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6920 has three softkeys configured that are viewable on the next softkey page.
Page 22: Call Screen
Mitel 6920 SIP Phone User Guide Pressing the More softkey toggles between the first and additional pages to display all the rest of the configured softkeys (as per the figure below). Call screen During an incoming or outgoing call and when on an active call, all the essential information regarding the call is displayed on screen, including the caller’s avatar, name, number, and call duration timer.
Page 23: Ui Navigation
Getting started UI navigation UI navigation is performed using the navigation keys located to the right of the softkeys. Navigation Keys/ Select Button There are four directional keys (up, down, left, and right) on the navigation cluster that can be used to navigate through the various applications and settings menus.
Page 24: Customizing Your Phone
Using the Options key on the IP phone. • Using the Mitel Web UI in an Internet browser window from your PC. Phone Options via IP Phone UI You can customize your phone and view your phone status by pressing the (Options) key, opening the Settings menu.
Page 25: Using The Ip Phone Ui
Customizing your phone Icon Option Ring Tones Tone Set Display Dialing Live Dialpad Speed Dial Edit Restart Note: The Advanced options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Using the IP Phone UI 1.
Page 26: Phone Options Via Mitel Web Ui
In addition to the IP phone UI options, you can customize options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address.
Page 27 Customizing your phone 3. You can logout of the Mitel Web UI at any time by clicking Log Off. The following categories display in the side menu of the Mitel Web UI: Status, Operation, and Basic Settings. Category Description Status The Status section displays the following information for the IP phone: •...
Page 28 Expansion Module - Allows you to configure an additional 16 softkeys with an M680i Expansion Module or an additional 84 softkeys with an M685i Expansion Module if it is attached to the phone. This option displays on the side menu of the Mitel Web UI only if an Expansion Module is attached.
Page 29: Phone Status Via Ip Phone Ui
• Language Settings Account Configuration - Allows you to configure DND and Call Forward by account. You can have multiple accounts on the 6920. Custom Ringtones - Allows you to upload up to 8 custom WAV file ringtones on the phone that can be used as your incoming ring tone.
Page 30 Mitel 6920 SIP Phone User Guide • Error Messages: Displays error messages for the phone. If there are no error messages, a No Error Messages text is displayed. Note: Press the Copyright softkey to view copyright information. To view the Status menu: 1.
Page 31: Finding Your Phone's Ip Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address.
Page 32: Phone Status Via Mitel Web Ui
Network. navigation The IP address of your 6920 displays in the IP Address field in the right column. Phone status via Mitel Web UI Use the following procedure to view the phone status via the Mitel Web UI.
Page 33: Sip Account Status
• SIP Status SIP Account Status The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. The following table describes the status conditions that can display for the account. Status Condition...
Page 34: Language
Mitel 6920 SIP Phone User Guide Language The SIP IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all on-screen text (in idle/call screens, static setting menus, and applications) displays in the selected language.
Page 35: Specifying The Language To Use Using The Ip Phone Ui
3. Click Save Settings. The change is dynamic. The Mitel Web UI will display all screens in the language you selected. Note: You must have the language pack(s) already loaded to your phone in order to use them.
Page 36 Mitel 6920 SIP Phone User Guide The following tables identify the language characters that you can use to enter text and characters on the 6920. Dialpad Input Alphabet Tables English Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2 abc2 DEF3 def3...
Page 37 Customizing your phone Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÄÀ abc2äà...
Page 38 Mitel 6920 SIP Phone User Guide Italian Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÀCÇ abc2àcç DEF3ÉÈË def3éèë GHI4 ghi4 JKL5 jkl5 MNO6ÓÒ mno6óò PQRS7 pqrs7 TUV8Ù tuv8ù WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Portuguese Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$!
Page 39 Customizing your phone Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def ИЙКЛ4GHI ийкл4ghi МНОП5JKL мноп5jkl РСТУ6MNO рсту6mno ФХЦЧ7PQRS7 фхЧч7pqrs ШЩЪЫ8TUV шщъы8tuv ЬЗЮЯ9WXYZ ьзюя9wxyz * <SPACE> * <SPACE> #/\@ #/\@ Nordic Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÅÄÆÀ abc2åäæà...
Page 40 Mitel 6920 SIP Phone User Guide Greek Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ΑΒΓ abc2αβγ DEF3∆ΕΖ def3δεζ GHI4ΗΘΙ ghi4ηθι JKL5ΚΛΜ jkl5κλμ MNO6ΝΞΟ mno6νξο PQRS7ΠΡΣ pqrs7πρςσ TUV8ΤΥΦ tuv8τυφ WXYZ9ΧΨΩ wxyz9χψω * <SPACE> * <SPACE> #/\\@ #/\\@ Specifying the Input Language Using the IP Phone UI You can configure the language you use for input on the phone by setting the Input Language option.
Page 41: Time And Date
Administrator. 5. Press the Save softkey to save your changes. The change is dynamic. The phone and the Mitel Web UI allow you to enter text and characters in the language you selected. Specifying the Input Language Using the Mitel Web UI 1.
Page 42: Settings
Enter Time and Date Note: All time and date settings can be configured using the IP phone UI. Time/Date Formats and Time Servers are the only two time and date settings that can be configured using the Mitel Web UI. Settings Configuring the Time Format, Daylight Savings, and Date Format Using the IP Phone UI 1.
Page 43: Time Zone
Customizing your phone • 30 min summertime • 1h summertime • Automatic (default) 8. Press the left navigation key to move to back to the options column and press the down navigation key to highlight Date Format. 9. With Date Format highlighted press the right navigation key to move to selection column. 10.
Page 44: Set Date And Time
Mitel 6920 SIP Phone User Guide 2. Navigate to the Time and Date > Time Zone option and press the select button or Select softkey. A list of time zones displays for different areas of the world. 3. Use the up and down navigation keys to scroll through and highlight the desired region. Valid values are: •...
Page 45 Customizing your phone 3. If you want to synchronize the time and date using a time server, ensure there is a checkmark in the box corresponding to the Use Network Time setting. If there is no checkmark, press the select button to enable the Use Network Time setting. a.
Page 46 Mitel 6920 SIP Phone User Guide Configuring Time and Date Settings Using the Mitel Web UI 1. Click on Basic Settings > Preferences > Time and Date Setting. 2. In the Time Format field, select the time format you want to use on your phone. Valid values are: •...
Page 47: Directory
Customizing your phone Directory You can configure directory entries to display using the contact’s first name and then last name or vice versa. Moreover, the option to sort contacts using either their first name or last name is available through the Directory > Settings options menu. If external Directory sources are configured, you can enable/disable the respective Directory sources as well as rename Directory folder labels through the Directory >...
Page 48: External Sources
Mitel 6920 SIP Phone User Guide 8. Press the Save softkey to save your changes. External Sources Note: Menu available only if external Directory sources have been configured by your Administrator. Enabling/Disabling Directories and Renaming Labels Using the IP Phone UI 1.
Page 49: Lock
You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the IP phone UI, Mitel Web UI or by configuring a Lock softkey on your phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock Key”...
Page 50 Mitel 6920 SIP Phone User Guide 2. Navigate to the Lock > Phone Lock option and press the select button or Select softkey. 3. At the Lock the phone? prompt, navigate to the Yes button and press the select button.
Page 51: Configuring Lock Settings Using The Mitel Web Ui
Customizing your phone Configuring Lock Settings Using the Mitel Web UI Setting a User Password 1. Click on Operation > User Password. 2. In the Current Password field, enter the current user password. Note: By default, the user name is user (all lowercase) and the password field is left blank.
Page 52: Audio
Mitel 6920 SIP Phone User Guide 2. In the Reset User Password field, click Reset. The following screen displays. 3. In the Current Password field, leave this blank. 4. In the New Password field, enter a new password. 5. In the Password Confirm field, re-enter your new user password.
Page 53: Audio Mode
Customizing your phone Audio Mode The 6920 allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls. There are four audio mode options you can set:...
Page 54: Headset
Mitel 6920 SIP Phone User Guide Headset The Headset option allows you to set the volume level for the headset microphone and also allows you to enable/disable DHSG. Configuring Headset Mic Volume and DHSG Using the IP Phone UI 1. Press on the phone to enter the Options List.
Page 55: Ring Tones And Tone Sets
(if enabled by your Administrator). You can enable/disable these ring tones on a global or per-line basis. Note: Individual contact ring tones are also supported on the 6920. Individual contact ring tones can be used during incoming calls to help users identify the party calling. For more information on individual contact ring tones, see “Local Directory Features”...
Page 56 • Ring cadence pattern You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only. Configuring Ring Tones Using the IP Phone UI Global configuration only 1.
Page 57 Customizing your phone Configuring Tone Sets Using the IP Phone UI Global configuration only 1. Press on the phone to enter the Options List. 2. Navigate to the Audio > Tone Sets option and press the select button or Select softkey. 3.
Page 58 Mitel 6920 SIP Phone User Guide Configuring Ring Tones and Tone Sets Using the Mitel Web UI 1. Click on Basic Settings > Preferences > Ring Tones. For global configuration 2. In the Ring Tones section, select a country from the Tone Set field. Valid values are: •...
Page 59: Display
6. Click Save Settings. Installing Custom Ring Tones Using the Mitel Web UI 1. Click on Basic Settings > Custom Ringtones 2. Press the Browse... button corresponding to the desired ringtone position (e.g. 1). 3. Navigate to the folder containing the WAV file you want to upload, select the file using your left mouse button, and press the Open button.
Page 60: Home Screen Settings
The Home Screen Mode option on the IP phone allows you to select how your home screen is displayed. The 6920 IP phone contains two home screen layout options. The default primary home screen mode provides users with a larger date and time and displays the screen name (if configured) beside the line number in the top status bar.
Page 61: Dialing
The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6920 IP phone automatically dials out and turns on handsfree mode as soon as a dialpad key or softkey is pressed. With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.
Page 62: Speed Dial Edit
Mitel 6920 SIP Phone User Guide Enabling/Disabling Live Dialpad Using the IP Phone UI 1. Press on the phone to enter the Options List. 2. Navigate to the Dialing > Live Dialpad option and press the select button or Select softkey.
Page 63: Emergency Dial Plan
You can set the emergency dial plan using the Mitel Web UI only. Notes: 1.
Page 64 Mitel 6920 SIP Phone User Guide Defining an Emergency Dial Plan Using the Mitel Web UI 1. Click on Operation > Phone Lock. 2. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact emergency services.
Page 65: Configuring Softkeys
Configuring Softkeys Configuring Softkeys The 6920 SIP IP phone has 6 multi-functional left softkeys and 4 multi-functional bottom softkeys: • 6 left softkeys: programmable non-state-based softkeys (up to 20 programmable functions) • 4 bottom softkeys: programmable state-based softkeys (up to 18 programmable functions)
Page 66 Mitel 6920 SIP Phone User Guide Key Function Description Sprecode Indicates the key is configured to automatically activate specific services offered by the server. For example, if the sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the call manager.
Page 67: State-Based Softkeys
PBX in order to work on your phone. See your System Administrator for more information. State-Based Softkeys On the 6920 bottom softkeys, you can configure a specific state to display when a softkey is being used. The following table describes the states available to configure for the softkeys. State...
Page 68: Softkey Display Behavior
Softkey Display Behavior On the 6920 IP phone, you can configure up to 20 (left) and 18 (bottom) functions on the softkeys. If you have no softkeys configured on the IP phone, and you assign softkey functions to higher number keys in the Mitel Web UI, the key functions automatically appear in the first available position on the LCD display.
Page 69: Line Key
Note: Line functionality can only be programmed on the left softkeys. The Line 1 and Line 2 softkeys are autoconfigured in the 6920 SIP Phone due to the absence of Line 1 and Line 2 hardkeys. By default, the line values for top softkey 1 and top softkey 2 are set to Line 1 and Line 2 in the WebUI.
Page 70: Configuring A Line Key Using The Mitel Web Ui
The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6920 to speed dial outside numbers, dial directly to another person’s line or extension, or quickly access features such as Caller ID (*69) and voicemail.
Page 71: Speed Dial Prefix
You can use this feature for numbers that contain long prefixes. For example, if you had the following speed dial configuration in the Mitel Web UI: Key 1 Type: Speed Dial...
Page 72: Creating A Speed Dial Key Using The Speed Dial Edit Option (Applicable To Softkeys, Dialpad Keys, Expansion Module Keys)
Mitel 6920 SIP Phone User Guide 1. Press and hold an non-configured softkey, dialpad key, or expansion module key for three seconds. Softkey/Expansion Module Key Dialpad Key Press-and-Hold Speed Dial Edit Menu Press-and-Hold Speed Dial Edit Menu Note: You can press the Cancel softkey at any time during the speed dial programming to cancel and not save the speed dial information.
Page 73 Configuring Softkeys 2. Navigate to the Dialing > Speed Dial Edit option and press the select button or Select softkey. Note: You can press the Cancel softkey at anytime during the speed dial programming to cancel and not save the speed dial information. 3.
Page 74: Creating A Speed Dial Softkey Using The Mitel Web Ui
Mitel 6920 SIP Phone User Guide Creating a Speed Dial Softkey Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 20 on the Top keys.
Page 75: Creating Dialpad Speed Dial Keys Using The Mitel Web Ui
Configuring Softkeys Creating Dialpad Speed Dial Keys Using the Mitel Web UI 1. Click on Operation > Keypad Speed Dial. 2. Select a key from 1 through 9. 3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this digit key.
Page 76: Configuring A Dnd Key Using The Mitel Web Ui
Mitel 6920 SIP Phone User Guide Configuring a DND Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 20 on the Top keys.
Page 77: Configuring A Blf Key Using The Mitel Web Ui
Ringing Fast Flashing Red Connected Solid Red On Hold Slow Flashing Red Unknown Not monitored Configuring a BLF Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. lxxvii...
Page 78: Blf/List Key
Mitel 6920 SIP Phone User Guide Softkeys 2. Select from Key 1 through Key 20 on the Top keys. 3. In the Type field, select BLF to apply to the key. 4. In the Label field, enter a label to apply to this key.
Page 79: Configuring A Blf/List Key Using The Mitel Web Ui
Configuring a BLF/List Key Using the Mitel Web UI If you set a key to use BLF/List, you must also enter a BLF List URI at Operation > Softkeys and XML >...
Page 80 Mitel 6920 SIP Phone User Guide 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 20 on the Top keys. 3. In the Type field, select BLF/List (BroadSoft BroadWorks).
Page 81: Xml Key
On the 6920 IP phone, you can access the XML applications from the IP phone UI via an XML softkey. Using the Mitel Web UI, you can configure a key to access XML applications. Under Operations >...
Page 82: Accessing The Xml Service Using The Ip Phone Ui
Flash Key You can set a key to generate a flash event when it is pressed on the 6920. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 83: Configuring A Flash Key Using The Mitel Web Ui
Configuring Softkeys Configuring a Flash Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 20 on the Top keys. Select from Key 1 through Key 18 on the Bottom keys.
Page 84: Configuring A Sprecode Key Using The Mitel Web Ui
Note: For values to enter in this field, contact your System Administrator. 10. Click Save Settings. Park/Pickup Keys The 6920 SIP IP phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The park/pickup feature performs as follows: •...
Page 85: Configuring Park/Pickup Keys Using The Mitel Web Ui
Mitel Web UI. Users can make changes to customize the label of the Park and Pickup keys using the Web UI. Configuring Park/Pickup Keys Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
Page 86: Utilizing The Park Call/Pickup Parked Call Feature Using The Ip Phone Ui
Last Call Return Key Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received.
Page 87: Configuring A Last Call Return Key Using The Mitel Web Ui
9. Click Save Settings. Call Forward Key Using the Mitel Web UI, you can configure the Call Forward function on a softkey or expansion module key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.
Page 88: Configuring A Call Forward Key Using The Mitel Web Ui
Mitel 6920 SIP Phone User Guide Configuring a Call Forward Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 20 on the Top keys.
Page 89: Configuring A Blf/Xfer Key Using The Mitel Web Ui
BLF/Xfer and Speed Dial: When the focused line and the monitored extension are idle, pressing the BLF/Xfer key causes the phone to go offhook and dial the number of the extension. Configuring a BLF/Xfer Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML.
Page 90: Speed Dial/Xfer
Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed Dial/Xfer key forwards the call to the predefined extension. Configuring a Speed Dial/Xfer Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML.
Page 91: Speed Dial/Conf
12. Click Save Settings. Speed Dial/Conf The 6920 allows you to configure a softkey or expansion module key to be used as a speed dial conference key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call.
Page 92: Configuring A Speed Dial/Conf Key Using The Mitel Web Ui
Mitel 6920 SIP Phone User Guide Configuring a Speed Dial/Conf Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 20 on the Top keys.
Page 93: Speed Dial/Mwi
Note: Speed Dial/MWI functionality can only be programmed on the left softkeys. The 6920 supports multiple voicemail registration by using the Speed Dial/MWI key. This feature can be useful in scenarios where you need to monitor the voicemail accounts of your team members or you need access to your manager’s voicemail messages.
Page 94 Mitel 6920 SIP Phone User Guide 5. In the Value field, enter call URI and voicemail URI separated by a semi-colon, as per the following syntax: [call URI];[voicemail URI]. For example, +33123456,,,3456#0000#@domain;sip:voicemail_peter@domain. Notes: 1. As the example above illustrates, pauses and DTMF are supported for the call URI.
Page 95: Directory Key
Configuring Softkeys Directory Key By default, the 6920 has a dedicated Directory key. However, using the Mitel Web UI, you can assign the Directory key to any key on the left or bottom softkeys on the phone. Directory Key The Directory feature allows you to view Directory entries from multiple sources and store frequently used names and numbers on the phone.
Page 96: Received Callers List Key
System Administrator for more information regarding your specific Received Callers List. By default, the 6920 has a dedicated Received Callers List key. However, using the Mitel Web UI, you can assign the Received Callers List key to any key on the left or bottom keys on the phone.
Page 97: Configuring A Received Callers List Key Using The Mitel Web Ui
Configuring Softkeys Configuring a Received Callers List Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 20 on the Top keys.
Page 98: Outgoing Redial Key
Mitel 6920 SIP Phone User Guide Outgoing Redial Key By default, the 6920 has a dedicated Outgoing Redial key. However, using the Mitel Web UI, you can assign the Outgoing Redial key to any key on the left or bottom keys on the phone.
Page 99: Conference Key
6. Select from Key 1 through Key 84 (M695). 7. In the Type field, select Conference. 8. Click Save Settings.I Transfer Key Using the Mitel Web UI, you can assign the Transfer key to any key on the left or bottom keys on the phone. xcix...
Page 100: Configuring A Transfer Key Using The Mitel Web Ui
Mitel 6920 SIP Phone User Guide Configuring a Transfer Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 20 on the Top keys.
Page 101: Configuring An Intercom Key Using The Mitel Web Ui
Configuring Softkeys Configuring an Intercom Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 20 on the Top keys. Select from Key 1 through Key 18 on the Bottom keys.
Page 102: Configuring A Phone Lock Key
Note: You can lock/unlock the phone using the new key you just configured, using the Mitel Web UI at the path Operation > Phone Lock, or using the Phone Lock option on the IP phone UI at the path Options > Lock > Phone Lock.
Page 103: Configuring A Paging Key Using The Mitel Web Ui
Configuring Softkeys Configuring a Paging Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 20 on the Top keys. Select from Key 1 through Key 18 on the Bottom keys.
Page 104: Using The Paging Key
Using the Paging Key The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI. Notes: 1. The recipient of a paging call can set a global DND to ignore any incoming pages.
Page 105: Call History Key
Call History. Call History All - 6920 Configuring a Call History Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML Click on Operation >...
Page 106: Empty Key
Empty. The keys are added in order (from key 1 to key 18 [bottom] or key 20 [top]) after any hard-coded keys have been added. If a particular key is not defined, it is ignored. Configuring an Empty Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML.
Page 107: None Key
Configuring Softkeys None Key Use the following procedure to delete a key’s functionality on the 6920 IP phone. Deleting a Key’s Function Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
Page 108: Making Calls
Mitel 6920 SIP Phone User Guide Making Calls This section describes ways to make calls on your 6920 phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset • Pressing •...
Page 109: Using Handsfree Speakerphone
Note: When handsfree is on, the speaker light turns on. Using a Headset The 6920 accepts analog and DHSG/EHS headsets through the modular RJ22/RJ45 port on the back of the phone or USB headsets through the USB port.
Page 110: Volume Controls For The Headset Microphone
DHSG headset will take precedence over the USB headset. Volume Controls for the Headset Microphone On the 6920, there are three options for the headset microphone volume: Low, Medium, and High. For information about configuring the headset microphone volume, see “Headset”...
Page 111: Outgoing Redial List
When you hang up, the remote phone also hangs up. You can set specific incoming Intercom call features on the 6920 IP phone using the Mitel Web UI. The following table describes these features.
Page 112 Mitel 6920 SIP Phone User Guide On the 6920, you access the Redial List by the key. Redial Key The following table identifies and describes the various icons displayed in the Outgoing Redial List. Icon Description Indicates an outgoing call.
Page 113: Accessing The Outgoing Redial List
Making Calls Accessing the Outgoing Redial List 1. Press once to access the Outgoing Redial List. Note: Press twice to dial the most recent number you dialed from the phone. 2. With Outgoing highlighted press the right navigation key to move to entry column. 3.
Page 114: Deleting All Entries In The Outgoing Redial List
Mitel 6920 SIP Phone User Guide 4. Press the right navigation key to see more detailed information about the Outgoing Redial List entry. 5. Press the Edit softkey. 6. Using the dialpad keys, edit the name and/or number. Note: To move the cursor one digit/character to the right, press the right navigation key.
Page 115: Copying Entries To The Local Directory
Making Calls 4. Press the Delete softkey. 5. Press the Delete softkey again to erase the entry. Copying Entries to the Local Directory 1. Press the key. 2. With Outgoing highlighted press the right navigation key to move to entry column. 3.
Page 116: Receiving Calls
Mitel 6920 SIP Phone User Guide Receiving Calls When a call is ringing at your extension, the inbound callers name, extension, picture ID (if applicable), and incoming call icon display on the screen. Additionally, the line/call appearance LED flashes quickly for the incoming call.
Page 117: Deflecting An Incoming Call
Receiving Calls To reconnect to a party, press the Line softkey for that call or navigate to the call on hold and press the Pickup softkey. If you cannot answer the call, the caller goes to voicemail (if voicemail has been configured for your extension).
Page 118: Sending An Incoming Call To Voicemail
Mitel 6920 SIP Phone User Guide 1. During an incoming call, press the Deflect softkey. 2. Using the dialpad keys, enter the destination number to which you wish to deflect the incoming call Press a softkey key configured with Speeddial or BLF functionality.
Page 119: Handling Calls
Handling Calls Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or create a conference call. Placing a Call on Hold You can place an active call on hold by pressing the key.
Page 120: Transferring Calls
Mitel 6920 SIP Phone User Guide If an attempt to retrieve a held call fails, the 6920 displays a "Server Error" message and error reason code on screen (e.g. "Server Error: 408" for a Request Timeout or "Server Error: 503" for a Service Unavailable).
Page 121 Handling Calls 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Press the Xfer softkey or softkey(if configured). 3. Enter the extension number (or the outside number) to Party 2. To cancel the transfer you can either press the Cancel softkey on the display screen, press , or hang up the handset.
Page 122: Transferring An Existing Call To Another Existing Call
Mitel 6920 SIP Phone User Guide b. To complete a consultative transfer, press Dial and remain on the line to speak with the Party 2, before pressing the Xfer softkey or softkey(if configured), key, or hanging up the handset to transfer Party 1 to Party 2.
Page 123 Handling Calls 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Press the Xfer or softkey(if configured). 3. Press the key and highlight a directory entry (or the desired number if the entry contains more than one number).
Page 124: Indication Of Transferred Calls
The figure below illustrates the Call Transferred screen on the 6920 phone. Conferencing Calls In the 6920 IP phone, you can create conference calls using the Conf softkey offered on screen when in a connected call. Local Conferencing The 6920 phone supports up to three parties (including yourself) in a conference call.
Page 125 Handling Calls 3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference. 4. Press the Conf softkey. 5. Enter the phone number of Party 3. cxxv...
Page 126 Mitel 6920 SIP Phone User Guide 6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. 7. Press the Conf softkey again to add Party 3 to the conference. Party 2 and Party 3 will connect with you to form a conference call.
Page 127: Ending A Conference And Transferring Remaining Parties
Ending a Conference and Transferring Remaining Parties The 6920 allows a host to easily leave a three-way conference call without disrupting the connection of the other two remaining parties. If you are the host of a conference call and want to leave the...
Page 128: Ending Calls
Mitel 6920 SIP Phone User Guide conference, simply press the Leave softkey on the phone. Your phone leaves the three-way conference call but the remaining parties are still connected together. Ending Calls To end a call, you first need to connect or reconnect to the call if not already connected (e.g. if your caller is on hold).
Page 129: Managing Calls
Managing Calls Managing Calls The 6920 has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory • Received Callers List •...
Page 130: General Directory Functions
Mitel 6920 SIP Phone User Guide General Directory Functions Accessing and Navigating the Directory (No External Sources Configured/Enabled) 1. Press the softkey. If no external Directory sources are configured or enabled, the local Directory is displayed as per the following image.
Page 131 Managing Calls Accessing and Navigating Your Directory (External Directory Sources Configured/Enabled) 1. Press the softkey. If additional external Directory sources are configured and enabled, the Directory screen encompasses the different source folders as per the following image. Note: If the Directory is empty, a Directory empty message displays. 2.
Page 132 Mitel 6920 SIP Phone User Guide Use the following procedure on the phone’s UI to perform a search. Note: Depending on how your Administrator has configured the search functionality, you may need to press a Search softkey in order to execute the search function.
Page 133: Local Directory Features
Managing Calls 3. Use the navigation keys to highlight the contact you want to call. No External Sources External Sources (Optional) If the contact has multiple phone numbers defined, press the key to navigate to the numbers selection column (if no external Directory sources are configured/enabled) or Details page and use the keys to select the desired phone number.
Page 134 Mitel 6920 SIP Phone User Guide select contact-specific ring tones (from the phone’s 15 preloaded as well as the 8 custom ring tones) for respective contacts in your Local Directory, which will be played back when a call from the respective contact is incoming.
Page 135 Managing Calls 4. (Optional) Navigate to the Ring Tone field and press the left and right navigation keys to select the desired ring tone for the respective contact. 5. Press the up navigation key to navigate to the Identity tab, and press the right navigation key to switch to the Numbers tab.
Page 136 Mitel 6920 SIP Phone User Guide 10. Under the Home Address tab, use the up and down navigation keys to navigate to the desired fields and using the dialpad keys input the home address information of the respective contact. 11. Press the up navigation key to navigate to the Home Address tab, and press the right navigation key to switch to the Email tab.
Page 137 Managing Calls 3. Use the navigation keys to highlight the contact you want to edit. No External Sources External Sources 4. Press the Edit softkey (if no external Directory sources are configured/enabled) or navigate to the contact’s Details page and press the Edit softkey. 5.
Page 138 Mitel 6920 SIP Phone User Guide 3. Highlight the desired entry (if applicable) and press the Delete softkey. A “Delete selected item or delete all items?” message will appear on screen. 4. Press the Delete All softkey to delete all contacts from your Local Directory.
Page 139 Downloading the Local Directory to Your PC You can download the Local Directory to your PC via the Mitel Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The file displays the following items for each Local Directory entry: •...
Page 140 Mitel 6920 SIP Phone User Guide • Home Address Zip/Postal Code • Home Address Country • Email1 • Email2 • Email3 • Number of Total Phone Numbers • Phone Number 1 Type • Phone Number 1 Line # • Phone Number 1 •...
Page 141: External Directory Source Features
Managing Calls The duplicates are ignored from the CSV file when import is performed This feature allows user to make bulk changes in the local directory by modifying the exported CSV file and importing it back. The feature is not available when the directory is disabled or when the directory is replaced with a XML script.
Page 142: Received Callers List
System Administrator for more information regarding your specific Received Callers List. The Received Callers List is a stored log of your incoming calls. The 6920 telephone stores information on up to 200 incoming calls in the Received Callers List. Your telephone logs the name/number of the caller, when they last called, and if the call was answered or missed.
Page 143: Accessing And Using The Received Callers List
Indicates an incoming call that was not answered. Call Feature Indicators (in detailed view only) Indicates the call was secured using TLS/SRTP encryption. Indicates the call was using Mitel Hi-Q™ audio. Indicates active VoIP recording was enabled and the call was recorded. Notes: 1.
Page 144: Editing Entries In The Received Callers List
Mitel 6920 SIP Phone User Guide 4. Press right navigation key to see more detailed information about the Received Callers List entry. Note: The detailed view screen contains the picture ID of the caller (if available), the date and time of the incoming call, the line on which the call was received, call duration (if the call was answered), any applicable call feature indicators, and the caller ID details.
Page 145: Deleting Entries From The Received Callers List
Managing Calls 7. To dial the new number, press the select button, press , lift the handset, or press any of the line keys 8. To copy the new number to the Local Directory, press the Copy softkey. Deleting Entries from the Received Callers List You can delete individual entries from the Received Callers List or you can simply delete all entries in the Received Callers List.
Page 146: Copying Entries To The Local Directory
Mitel 6920 SIP Phone User Guide Copying Entries to the Local Directory 1. Press the key. 2. With Received highlighted press the right navigation key to move to entry column. 3. Press the up and down navigation keys to scroll through and highlight the respective Received Callers List entry.
Page 147: Downloading The Received Callers List To Your Pc
Downloading the Received Callers List to Your PC You can download the Received Callers List to your PC for viewing using the Mitel Web UI. When you download the Received Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 148: Voicemail
Note: Voicemail functionality must be configured by your System Administrator. When voicemail functionality is enabled, the MWI LED on the Mitel 6920 flashes red and the (Voicemail) icon displays on the status bar indicating that voicemail messages are available. You can access your voicemail service by pressing the Voicemail key.
Page 149: Dnd And Call Forward
On the 6920, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Mitel Web UI at the path, Basic Settings >...
Page 150 Note: If you make changes to the configuration for DND via the IP phone UI, you must refresh the Mitel Web UI screen to see the changes. Configuring a DND Key The following describes the process of configuring DND on your phone. To configure a DND key, “Do Not Disturb (DND) Key”...
Page 151 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. 2. Using the Mitel Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current setting of Account 1.
Page 152: Configuring Dnd Modes Using The Ip Phone Ui
Mitel 6920 SIP Phone User Guide 4. Click on Basic Settings > Account Configuration. 5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: 1. If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as applicable.
Page 153: Call Forward Configuration
Call Forward on the IP phone allows incoming calls to be forwarded to another destination. On the 6920, you can set Call Forward on the phone-side for a specific account or for all accounts on the phone. You can set a Call Forward mode using the Mitel Web UI at the path, Basic Settings >...
Page 154: Configuring A Call Forward Key
You can configure a specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6920, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.
Page 155: Configuring Call Forward Using The Mitel Web Ui
You can configure a specific state (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6920, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.
Page 156 Mitel 6920 SIP Phone User Guide 4. Click on Basic Settings > Account Configuration. The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Administrator. 5. For each account, enable the Call Forward state by placing a check mark in one or more of the following State fields: •...
Page 157: Using Call Forward Via The Ip Phone Ui
8. When using the Account mode or Custom mode, you can enter a different number of rings for each account. If you use the Mitel Web UI to change the Call Forward Key Mode to Phone, all accounts synchronize to Account 1.
Page 158 Mitel 6920 SIP Phone User Guide 4. With the account in focus on Home screen, press the configured Call Fwd softkey or press , navigate to the Call Forward option and press the select button or Select softkey. The Call Forward screen displays for the account you selected.
Page 159 Managing Calls Call Forward in Phone Mode 1. Press the configured Call Fwd softkey or press , navigate to the Call Forward option and press the select button or Select softkey. The Call Forward screen displays and is applicable to all accounts configured on the phone. 2.
Page 160 Mitel 6920 SIP Phone User Guide Call Forward in Custom Mode 1. Press the configured Call Fwd softkey or press , navigate to the Call Forward option and press the select button or Select softkey. The Call Forward screen displays.
Page 161: Additional Features
This section describes additional features you can use on the 6920 phone. Display DTMF Digits A feature on the 6920 phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the dialpad to dial, or when dialing from a softkey or expansion module key.
Page 162: Play Call Waiting Tone
You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI. Configuring Call Waiting Tone 1.
Page 163: Configuring Stuttered Dial Tone
3. Click Save Settings to save your settings. XML Beep Support Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences >...
Page 164: Configuring Xml Beep Support
Status Scroll Delay Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...
Page 165: Configuring Status Scroll Delay
Switch UI Focus to Ringing Line You can configure a feature on the 6920 that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.
Page 166: Configuring Switch Focus To Ringing Line
Mitel 6920 SIP Phone User Guide Configuring Switch Focus to Ringing Line 1. Click on Basic Settings > Preferences > General. 2. The Switch Focus to Ringing Line field is enabled by default. To disable this field, uncheck the box.
Page 167: Call Hold Reminder (On Single Hold)
Call Hold Reminder (on single hold) On the 6920 IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold.
Page 168: Configuring Call Hold Reminder
When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI. clxviii...
Page 169: Configuring Call Waiting Tone Period
3. Click Save Settings. Preferred Line and Preferred Line Timeout The 6920 has two parameters called preferred line and preferred line timeout. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line.
Page 170: Configuring Preferred Line And Preferred Line Timeout
Mitel 6920 SIP Phone User Guide Phone Feature Preferred Line Behavior Transfer For incoming or outgoing calls, the current behavior is that the same line used to transfer the call does not change. For incoming calls, the phone switches back immediately after the call transfers.
Page 171: Goodbye Key Cancels Incoming Calls
Goodbye Key Cancels Incoming Calls The 6920 has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Mitel Web UI.
Page 172: Message Waiting Indicator
Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 24). You configure the MWI using the Mitel Web UI. Configuring Message Waiting Indicator 1.
Page 173: Auto-Answer/Play Warning Tone
Additional Features • Auto Answer • Microphone Mute • Play Warning Tone • Allow Barge In Auto-Answer/Play Warning Tone The auto-answer feature on the IP phone allows you to enable or disable automatic answering for an Intercom call. If Auto-Answer is enabled, the phone automatically answers an incoming intercom call.
Page 174: Group Rtp Paging
This feature is configurable using the Mitel Web UI only. The 6920 in the local network listens for RTP on the pre-configured multicast address. The Phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.
Page 175: Shared Call Appearance (Sca) Call Bridging
Additional Features You can enter up to 5 listening multicast addresses. If this field is blank, the paging listening capability is disabled on the phone. Notes: 1. Recipient of a paging call can set a global DND to ignore any incoming pages. 2.
Page 176 Mitel 6920 SIP Phone User Guide If a phone is configured for SCA bridging and it attempts to join a call, but the account on the server does not have this functionality enabled, an error message displays to the LCD on the phone.
Page 177 Additional Features Line Keys State Line LED for Local Line LED for Remote Idle Seized Solid Green Solid Red Progressing (outgoing call) Green Solid Red Alerting (incoming call) Flashing Red Active Solid Green Solid Red Held Slow Flashing Green Slow Flashing Red Hold Private Slow Flashing Green Solid Red...
Page 178: Sca Voicemail Indicators
All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6920 phone the same way you would on a regular telephone.
Page 179: Model M695 Expansion Module
Model M695 Expansion Module Model M695 Expansion Module The 6920 IP phone offers two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. M695 Expansion Module The M695 provides three pages of 28 softkeys (for a total of 84 programmable softkeys), with each softkey providing an LED and graphical UI for call status indication.
Page 180: Using The Expansion Modules
Mitel 6920 SIP Phone User Guide You can configure the keys using the Mitel Web UI at the path, Operation > Expansion Module <N> when an Expansion Module is attached to the 6920 IP phone. Note: For more information about configuring the expansion module keys with these functions, see the “Configuring Softkeys”...
Page 181: Troubleshooting Solutions
Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the Installation and Setup section in the Mitel 6920 Installation Guide. Why doesn’t my phone ring? Check the ring volume on your phone.
Page 182: How Do I Change My User Password
Mitel 6920 SIP Phone User Guide How do I change my user password? You can change the user password from the IP phone UI or the Mitel Web UI. See “Password”on page xlix “Configuring Lock Settings Using the Mitel Web UI”on...
Page 183: Appendix A - Time Zone Codes
Appendix A - Time Zone Codes APPENDIX A - TIME ZONE CODES The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE AD-Andorra AE-Dubai AG-Antigua...
Page 184 Mitel 6920 SIP Phone Release 5.0 User Guide Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista...
Page 185 Appendix A - Time Zone Codes Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE-Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam GY-Guyana...
Page 186 Mitel 6920 SIP Phone Release 5.0 User Guide Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru...
Page 187 Appendix A - Time Zone Codes Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain...
Page 188: Limited Warranty
After warranty service Mitel offers ongoing repair and support for this product. This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: •...

Mitel 6920 User Manual

Quick Links

Need help?

Questions and answers

Related Manuals for Mitel 6920

Summary of Contents for Mitel 6920

Table of Contents