Table of Contents
Advertisement
Advertisement
Table of Contents
Related Manuals for Mitel 3300 IP 5312 IP
Summary of Contents for Mitel 3300 IP 5312 IP
- Page 1 - i -...
- Page 3 The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions. This document may be reproduced, either wholly or in part, solely for distribution to authorized users of Mitel's products.
-
Page 5: Table Of Contents
Elements of Your Phone ... 3 Ring/Message Indicators... 4 Selecting Menu Options... 4 Using Your IP Phone with Mitel Unified Communicator Express... 4 Using Your IP Phone in Remote Mode ... 5 About Feature Access Codes ... 5 For Users on Resilient 3300 ICP Systems ... 5 Line Interface Module ... - Page 6 5312/5324 IP Phones User Guide CALL HANDLING ...17 Hold ... 17 Mute... 17 Transfer... 18 Conference ... 18 Conference Split ... 19 Add Held (5324 IP Phone only) ... 19 Swap ... 19 Call Forward ... 19 Call Forward - Remote (I am Here)... 21 Call Forward - End Chaining...
- Page 7 USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY)...45 Line Interface Module Mode ... 45 Failover Mode... 47 Emergency Calls ... 47 USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE ONLY)...48 FEATURE ACCESS CODES...49 FEATURE ACCESS CODES ... 49...
-
Page 9: About Your Phone
ABOUT YOUR PHONE The Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ringing/message indicator. - Page 10 5312/5324 IP Phones User Guide 5312 IP Phone 5324 IP Phone - 2 -...
-
Page 11: Elements Of Your Phone
Elements of Your Phone Feature Function 1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you access the Menu key, prompts and feature information appear on the display screen. -
Page 12: Ring/Message Indicators
"On a 5324 IP Phone only, press the Save softkey". Using Your IP Phone with Mitel Unified Communicator Express Unified Communicator Express is a lightweight (server-less) unified communications client that provides productivity enhancements like click to dial, incoming caller ID pop-up, PC- based missed calls and speed calls list, and personal (Microsoft®... -
Page 13: Using Your Ip Phone In Remote Mode
5312/5324 IP Phones User Guide For more information on installing and using this application, see the Mitel Unified Communicator Express documentation available at www.mitel.com. Using Your IP Phone in Remote Mode Remote Mode allows the 5312 and 5324 IP Phone to be used as a Teleworker in the home or in other locations away from the office. -
Page 14: Tips For Your Comfort And Safety
Adjust the viewing angle The stand built into your phone tilts to give you a better view of the keys. To tilt your telephone for better viewing: 1. Turn the phone so that the front faces away from you. 2. Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit. -
Page 15: Customizing Your 5312/5324 Ip Phone
CUSTOMIZING YOUR 5312/5324 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: • Press (UP) or To adjust the Ringer Pitch while the set is idle: 1. Press (MENU). 2. Press # or the No softkey until "Ringer Adjust?" appears. 3. -
Page 16: Feature Keys
5312/5324 IP Phones User Guide Feature Keys You can use (MENU) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser–based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator. -
Page 17: Language Change
Language Change To change the display language: 1. Press (MENU). 2. Press # or the No softkey until "Language?" appears. 3. Press * or the Yes softkey. 4. Press * or the Change softkey. 5. Press # or the No softkey until the desired language appears. 6. -
Page 18: Emergency Calls
5312/5324 IP Phones User Guide Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your 3300 ICP: •... -
Page 19: Auto-Answer
EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note: This procedure is in addition to the methods described above. To make an Emergency Call if Emergency Call Routing is programmed: 1. Lift the handset. 2. Dial your Local Emergency Number (911 or equivalent). For more information, refer to Using the Line Interface Module. -
Page 20: Phonebook
5312/5324 IP Phones User Guide Phonebook To use Phonebook: 1. Press (MENU). 2. Press the Yes softkey when "Phonebook?" appears. • Enter the name of the desired party, as follows: • For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display. -
Page 21: Redial
Redial To redial the last number that you manually dialed: 1. Lift the handset (optional). 2. Press (REDIAL). Redial – Saved Number To save the last number that you manually dialed: • Lift the handset, and then dial the appropriate feature access code. To Redial a saved number: •... -
Page 22: Speed Call - Personal
5312/5324 IP Phones User Guide 8. On a 5312 IP Phone only, press the personal key again. 9. Do one of the following: • To make the number private, press * or the Priv softkey • To keep the number visible, press # or the Save softkey. 10. -
Page 23: Handsfree Operation
Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. 2. Dial the number. 3. Begin speaking when the called party answers. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. -
Page 24: Group Listen
5312/5324 IP Phones User Guide Group Listen With Group Listen you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker in your phone. While Group Listen is active, the handsfree microphone in your phone is turned off. -
Page 25: Call Handling
CALL HANDLING Hold To place a call on Hold: • Press (HOLD). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: •... -
Page 26: Transfer
5312/5324 IP Phones User Guide Transfer To Transfer an active call: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. Do one of the following: • To complete the Transfer, hang up. • To announce the Transfer, wait for an answer, consult, and hang up. •... -
Page 27: Conference Split
Call Forward lets you redirect incoming calls to an alternate number. You can select one of the following forwarding options: • Always redirects all incoming calls regardless of the state of your telephone. • B–Int redirects internal calls when your telephone is busy. - Page 28 5312/5324 IP Phones User Guide • NA–Int redirects internal calls after several rings if you don't answer. • NA–Ext redirects external calls after several rings if you don't answer. Note: For information about "I'm Here?", see Call Forward – Remote. To program Call Forward: 1.
-
Page 29: Call Forward - Remote (I Am Here)
Call Forward - Remote (I am Here) To forward calls from a remote station to your current location: 1. Press (MENU). 2. Press # or the No softkey until "Call Forwarding?" appears. 3. Press * or the Yes softkey. 4. Press # or the Next softkey until "I Am Here" appears. 5. -
Page 30: Call Forward - End Chaining
5312/5324 IP Phones User Guide Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. -
Page 31: Messaging - Advisory
Messaging - Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts. Select from a variety of advisory messages, including "On vacation", "In a meeting", or "Out to Lunch". To turn Messaging - Advisory on: 1. - Page 32 5312/5324 IP Phones User Guide 2. If a password is required, dial your password (and press the Enter softkey if available). 3. Press the Yes softkey, and do one or all of the following: • To display the time the message was sent, press the More softkey. •...
-
Page 33: Messaging - Cancel Callback
Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial appropriate feature access code. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. -
Page 34: Attendant Call Hold - Remote Retrieve
5312/5324 IP Phones User Guide To enter an Account Code during a call on a 5324 IP Phone: 1. Press (MENU). 2. Press the Yes softkey. 3. Dial the Account Code digits. 4. Press the Save softkey. 5. Do one of the following: •... -
Page 35: Call Pickup
• If automatic paging is disabled, press the programmed Page key, or dial **9, followed by the Paging zone number (if required). Then, announce the call and park retrieve digits shown on the display. Note: Paging over a loudspeaker is not permitted in handsfree mode; you must use the handset or headset. -
Page 36: Do Not Disturb
5312/5324 IP Phones User Guide Do Not Disturb To activate or deactivate Do Not Disturb: • Press the Do Not Disturb feature key. To activate Do Not Disturb from a remote station: 1. Lift handset. 2. Dial the appropriate feature access code. 3. -
Page 37: Direct Paging
Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. If the paged party has Handsfree Answerback enabled and turned on on the phone, your page automatically establishes a handsfree call with the paged party. - Page 38 5312/5324 IP Phones User Guide Note: By default, Handsfree Answerback is turned OFF at your phone. If the key is OFF when your set is idle, Handsfree Answerback is OFF. To answer a call using Handsfree Answerback: Phone state before Page arrives Phone is idle and MUTE is flashing You are on a handset or headset call, and MUTE is OFF...
-
Page 39: Direct Paging - Handsfree Answerback Disabled
Direct Paging - Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone. To turn Handsfree Answerback off, see Direct Paging - Handsfree Answerback Enabled in this guide. When Handsfree Answerback is disabled on your phone and you receive a Direct Page, the Direct Page is indicated by a single burst of tone. -
Page 40: Direct Voice Call
5312/5324 IP Phones User Guide Direct Voice Call Direct Voice Call feature allows you to establish a two-way handsfree call at another extension whether or not it has Handsfree Answerback or Auto-Answer turned on. Only extensions programmed by the system administrator to receive Direct Voice Calls can be called using this feature. -
Page 41: Headset Operation
To acknowledge a Reminder when your phone rings once: • Press the Confirm softkey. Headset Operation To enable Headset Operation: • Press the Headset feature key. To answer a call (when Auto Answer is disabled): • Press the flashing line key. To hang up: •... -
Page 42: Music
5312/5324 IP Phones User Guide Music To turn Music on and off on a 5312 IP Phone when the phone is idle: • Press the Music feature key. To turn Music on and off on a 5324 IP Phone when the phone is idle: 1. -
Page 43: Phone Lock
To respond to a Group Page by using Meet Me Answer: 1. Lift handset. 2. Dial the appropriate feature access code. 3. Do one of the following: • To respond to a page from your prime page group, press #. •... -
Page 44: User Pin (5324 Ip Phone Only)
5312/5324 IP Phones User Guide Before locking a set, ensure that • the set is in the idle state (there should not be any ongoing call) • you do not have any calls on hold or on consultation-hold on any line appearance •... -
Page 45: Trunk Flash
4. Dial the Centrex feature access code. Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. -
Page 46: Hot Desking
3. Follow the prompts to retrieve the recording. Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call forwarding setup, and line appearances –... -
Page 47: Hot Desk Remote Logout
To log out of Hot Desking 5312 IP Phone (the phone must be idle): 1. Dial the appropriate feature access code. 2. Press #. 3. Press the *. To log into a Hot Desking 5324 IP Phone (the phone must be idle): 1. -
Page 48: Tag Call
Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities. CAUTION: Tagging a non–malicious call may result in fines or other penalties. -
Page 49: Night Answer
Delete softkey. Night Answer Office telephone systems are often placed into Night Answer after regular hours. Calls then ring alternate answer points—either designated extensions or a night bell. You can dial the Trunk Answer From Any Station (TAFAS) code to answer calls ringing the night bell. If permitted by system programming, you can put your phone into one of two night answer modes, Night1 or Night2. -
Page 50: Release
• Press the Release feature key or the Release softkey. Mobile Extension Mitel Mobile Extension is a software solution that enables you to twin your desk phone with an external PSTN-connected phone (your cell phone, for example). Calls arriving at the desk phone ring the cell phone simultaneously, until one or the other is answered, or if unanswered, are forwarded to voice mail. -
Page 51: Using Your 5324 Ip Phone With The 5310 Ip Conference Unit
USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT The 5324 IP Phone supports the 5310 Conference Unit. Your phone may use the 5310 IP Conference Unit for conferencing. An optional mouse connected directly to the conference unit is used to control the conference unit on or off, to adjust the volume, mute the conference call, or to put the conference unit into Presentation mode. -
Page 52: Using The 5310 Conference Unit Without A Mouse
5312/5324 IP Phones User Guide Place the Conference Unit in Presentation mode Presentation Mode is used when only one individual is speaking to a group. If another member in the group wishes to speak, you must disable Presentation Mode. Presentation Mode minimizes extraneous noise. -
Page 53: Using The Line Interface Module (5324 Ip Phone Only)
USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY) 5324 IP Phones support the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (referred to as the Line Interface Module... - Page 54 5312/5324 IP Phones User Guide 2. Press the flashing Line Interface Module key. ANALOG CALL appears on the display. Answer a Waiting Call on the Line Interface Module Line If you have subscribed to an analog call waiting service, you may use the hookswitch or press (CANCEL) to answer a waiting Line Interface Module call.
-
Page 55: Failover Mode
Failover Mode Make a Call To make a call using the Line Interface Module line during an IP connection failure: 1. Lift the handset. IP FAIL: ANALOG CALL appears on the display. 2. Dial the number to make the call. Answer a Call To answer a call using the Line Interface Module line during an IP connection failure: •... -
Page 56: Using The Mitel Ip Programmable Key Modules (5324 Ip Phone Only)
Each key has a Line Status Indicator that works the same way as those on the associated telephone. The keys can be programmed through the telephone. Note: Up to two 48-button PKMs can be attached for 96 additional keys. -
Page 57: Feature Access Codes
5312/5324 IP Phones User Guide FEATURE ACCESS CODES FEATURE ACCESS CODES Account Code Attendant Call Hold - Remote Retrieve Call Forwarding - Busy (Ext. & Int. Source) Call Forwarding - Busy (Ext. Source) Call Forwarding - Busy (Int. Source) Call Forwarding - End Chaining Call Forwarding - Follow Me Call Forwarding - Follow Me - Third Party Call Forwarding - I Am Here... - Page 58 5312/5324 IP Phones User Guide Camp on - Retrieve Camp on - Setup Cancel All Forwarding Cancel Call Forwarding - Busy (Ext. & Int. Source) Cancel Call Forwarding - End Chaining Cancel Call Forwarding - No Answer (Ext. & Int. Source) Cancel Call Forwarding Follow Me Cancel Call Forwarding Follow Me - Remote Cancel Call Forwarding Follow Me - Third Party...
- Page 59 Message Center Message Waiting - Activate Message Waiting - Deactivate Message Waiting - Inquire Non-verified Account Code Override <single digit only> Personal Speed Call - Upper Range Index Number Personal Speedcall - Invoke Personal Speedcall - Remove Personal Speedcall - Store Remote Clear All Features Remote Hot Desking Logout Repeat Last Number Saved...