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Mitel IP Phone User Reference Guide
Monitor Call on 5212 IP phone
Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up calls occurring
on another user's phone.
To use this feature:
•
You must be a member of a Monitor group. A Monitor group defines the user that is being
monitored (primary group member) and which users can monitor calls for the primary group
member (secondary group members). Only the administrator can add a Monitor group or
change the members of an existing Monitor group.
•
You must have the same number of phone keys programmed with Monitor Call or Monitor
Call Silent as the number of simultaneous calls that you want to monitor on the primary
group member's phone. The maximum number of simultaneous calls that you can monitor
for one Monitor Primary equals the number of Line Appearances that the Monitor Primary
has programmed on their phone.
For example, if you have one Monitor Call/Monitor Call Silent key programmed for a Monitor
Primary, you will only be able to monitor one incoming or outgoing call at a time. If you have
two Monitor Call/Monitor Call Silent keys programmed for a Monitor Primary, you will be able
to monitor two incoming or outgoing calls at a time and so on. There is no direct correspondence
between a Monitor Call/Monitor Call Silent key and a Line Appearance key on the Monitor
Primary's phone. The Line Appearance that the first call occurs on (not necessarily the first
Line Appearance) will be monitored by the first Monitor Call/Monitor Call Silent key, the Line
Appearance that the second call occurs on (not necessarily the second line appearance) will
be monitored by the second Monitor Call/Monitor Call Silent key and so on.
The Monitor Call/Monitor Call Silent key indicates the state of the Line Appearance on the
primary group members phone that is being monitored. The only difference between Monitor
Call and Monitor Call Silent is that your phone will not ring to indicate an incoming call to the
Primary member. For example:
•
A flashing Monitor Call key with a ring tone indicates an incoming call to the Line
Appearance.
•
A flashing Monitor Call key without a ring tone indicates that the call is on hold.
•
A flashing Monitor Call Silent key without a ring tone indicates an incoming call to the
Line Appearance or that the call is on hold.
•
A lit Monitor Call/Monitor Call Silent key indicates that the Line Appearance is in use.
To pick up a call occurring on the primary group member's phone, follow these steps:
1. When the Monitor Call/Monitor Call Silent key is flashing, lift the handset.
2. Press the Monitor Call/Monitor Call Silent key.
or
Press the Monitor Call/Monitor Call Silent key to answer the call in speaker mode.
Note: By putting a call on hold, either the primary group member or other Monitor phones
can pick up the call.
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