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Glossary
Numerics
3600 HKS
The product provided by Mitel Networks Corporation to provide telephone
service in a small business IP data network
A
Auto Attendant
An automated system that directs incoming calls to the appropriate exten-
sions.
ATM
Asynchronous Transfer Mode. This is a protocol used for high speed data
connections
C
CallP Server
Call Processing Server. This is a piece of software that provides much of
the intelligence for the 3600 HKS system
Class of Service
an identifier that indicates a type of telephone call. Examples of Class of
Service include "Emergency (911)", "Internal", and "Long Distance".
Conference Server
a device on the network used to provide conferencing services such as
three way calling. This is also called the Bridge Server.
Customer
from the service provider's perspective, this is often used to mean tenant
D
DHCP
Dynamic Host Control Protocol. This allows devices on an IP network to be
dynamically allocated their IP Addresses and other information
DHCP Server
the machine on an IP network which allocates IP addresses and other
information to devices on the network.
Dial Plan
a set of entries, which describe what action, the system should take based
on the initial digits dialed (such as external call for "9")
DSL
Digital Subscriber Loop. This is a digital connection to a subscriber (usu-
ally high speed).
DSLAM
Digital Subscriber Loop Access Multiplexor. This is the device that multi-
plexes a set of DSL lines together.
F
FTP
File Transfer Protocol. This is a protocol to allow transfer of files (such as
the software loads for IP phones) over a network.
Glossary
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