Table of Contents
Advertisement
Mitel IP Phone User Reference Guide
Call groups
Incoming calls to a call group have the opportunity to be answered by any member of the call
group. The way the call is presented to the group members depends on the call group type.
The four types of call groups are as follows:
•
Broadcast group — all phones in the group ring simultaneously.
•
Monitor group - all phones in the group ring simultaneously when a call comes in to the
primary member of the group.
•
Hunt group — phones in the group ring in sequence.
•
Rollover group — first available phone in the group rings.
In all cases, the first phone to be picked up answers the call and stops the phones from ringing.
To view call groups of which you are a member, select My Call Groups in the Navigation pane.
To view the members of a particular call group, select the Name of the call group from the list.
Note: Only the administrator can add a call group, or change the members of an existing
call group.
Join/leave call groups
You can join and leave a call group of which you are a member if the call group has been
configured to allow joining and leaving. Only the phones of members who are joined in the
group will ring when the call group is called.
To join or leave a call group of which you are a member using the web interface, follow these
steps:
1. Select My Call Groups in the Navigation pane.
Your status for each call group will be displayed in the Status column.
2. Select In Group to leave or Out of Group to join.
Note: Join and leave steps apply to Broadcast, Hunt and Rollover groups only.
If your status is not displayed as a link, it means that you do not have permission to leave
the call group. Selecting this status will not cause a change. See the administrator.
You can also join/leave a call group (except a Monitor group) via a programmed join/leave
memory key on your phone.
Directories
The phone system has two directories: the Internal Directory and the External Directory. Using
each directory, you can
•
sort users
•
find users
102
Advertisement
Table of Contents
