Troubleshooting; Troubleshooting Areas; Isolating Problems - Oce CS 5050 User Manual

Troubleshooting

Troubleshooting helps you locate the source of errors and fix common
problems that can arise during printing. However, before you investigate,
check:
Is the printer connected to a working power source?

Troubleshooting areas

Printer behaviour
Print quality
Data transfer
Application software

Isolating problems

You can quickly isolate problems in the printer, computer/printer interface, or
application software using the following procedure:
To isolate problems
Turn the printer
1
Load media, then print a prime test to check that all jets fire. (see 'Checking
2
the quality of ink cartridges' on page 91)
Perform a colour calibration. (see 'Printing a colour test' on page 32)
3
If your printer fails during any of the above steps, call the Océ helpdesk.
Otherwise, continue with the following steps:
Send a test print directly to the printer through the parallel port. For example,
4
on a PC, type:
copy /b <filename>.rtl lpt1.
If your computer runs on a network, log on and copy the test file to the printer
5
over the network.
If steps 4 or 5 fail, try again from another computer.
6
If any of these steps fail, your printer may not be correctly connected to your
computer and/or network. Contact your systems administrator. Otherwise,
continue with the following steps:
Print directly to the CS 5050/5070 from several software applications.
7
96 Océ CS 5050/5070 User Manual
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