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Customer Service and Support
Customer support is available 9:00 am to 4:30 pm, eastern standard time, Monday through Friday.
Please have the model, serial number and a detailed problem description available. If the problem
concerns a particular reading, please have all meter readings available. When returning any merchandise
to EIG, a return materials authorization number is required. For customer or technical assistance, repair
or calibration, phone 516-334-0870 or fax 516-338-4741.
Product Warranty
Electro Industries/GaugeTech warrants all products to be free from defects in material and workmanship
for a period of four years from the date of shipment. During the warranty period, we will, at our option,
either repair or replace any product that proves to be defective.
To exercise this warranty, fax or call our customer-support department. You will receive prompt
assistance and return instructions. Send the instrument, transportation prepaid, to EIG at 1800 Shames
Drive, Westbury, NY 11590. Repairs will be made and the instrument will be returned.
Limitation of Warranty
This warranty does not apply to defects resulting from unauthorized modification, misuse, or use for any
reason other than electrical power monitoring. The Shark® 100 Meter is not a user-serviceable product.
Our products are not to be used for primary over-current protection. Any protection feature in our
products is to be used for alarm or secondary protection only.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR
IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. ELECTRO INDUSTRIES/GAUGETECH
SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL
DAMAGES ARISING FROM ANY AUTHORIZED OR UNAUTHORIZED USE OF ANY
ELECTRO INDUSTRIES/GAUGETECH PRODUCT. LIABILITY SHALL BE LIMITED
TO THE ORIGINAL COST OF THE PRODUCT SOLD.
Statement of Calibration
Our instruments are inspected and tested in accordance with specifications published by Electro
Industries/GaugeTech. The accuracy and a calibration of our instruments are traceable to the National
Institute of Standards and Technology through equipment that is calibrated at planned intervals by
comparison to certified standards.
Disclaimer
The information presented in this publication has been carefully checked for reliability; however, no
responsibility is assumed for inaccuracies. The information contained in this document is subject to
change without notice.
This symbol indicates that the operator must refer to an explanation in the operating
instructions. Please see Chapter 4, Electrical Installation, for important safety
information regarding installation and hookup of the Shark® 100 Meter.
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Electro Industries/GaugeTech
Doc # E145701
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