Polycom SoundPoint IP 200W User Manual
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Polycom SoundPoint IP 200W User Manual

Polycom SoundPoint IP 200W User Manual

Digital enhanced cordless telephone
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User Guide

August, 2007

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  • Page 1: User Guide

    User Guide August, 2007...

  • Page 2: Table Of Contents

    Key.Descriptions.......... 6 Getting.Started..........7 Idle Mode ................7 Using the Dial Pad ..............7 Configuring.the.SoundPoint.IP.200W....9 Configuring the SoundPoint IP 200W ........9 Changing the PIN Code ............10 Configuring On-screen Information Services .......10 Basic.Settings..........11 Specifying Handset Language ..........11 Specifying a Country Selection ..........
  • Page 3 Using Redial ................16 Using Speed Dial ..............16 Placing an Emergency Call ..........17 Answering a Call ..............17 Using Call Display ..............18 Using Call Hold/Call Waiting ..........18 Using Call Forwarding ............18 Using Call Transfer ..............19 3-Way Conference Call ............19 Muting a Call ................19 Adjusting Handset Volume ...........19 Using the Speakerphone .............19 Placing.Calls.Over.an.Analog.Telephone.Line.

  • Page 4: Introduction

    As well, be sure to read the Parts List and The SoundPoint IP 200W is a DECT the Safety Notices section in this guide (Digital Enhanced Cordless Telephone) before you set up and use the SoundPoint with everything you need to place high- IP 200W phone.

  • Page 5: Soundpoint.ip.200W.installation

    SoundPoint IP 200W phone. In order to take full advantage of the fea- tures of the SoundPoint IP 200W, you need to have the following in place: • IP Network connection • Internet Telephony Service Provider subscription (to place IP calls).

  • Page 6: Installing And Charging The Batteries

    1700 mAh 1.2V are included with this phone. Replacement batteries are available from Polycom. For more information, contact your reseller. POLYCOM IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE USE OF INCORRECT BATTERIES. CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.

  • Page 7: Registering Handsets With The Gateway

    Registering Handsets with the Gateway To register a handset with the gateway, press the reset button on the back of the gateway and then place the handset in the charging cradle. You may register up to eight hand- Reset DC 9-20V sets with the same gateway, and you Reset Button may have up to eight different VoIP...

  • Page 8: Features

    SoundPoint.IP.200W.Features Message Indicator Soft Keys Color Display Call Key End Call key Navigation Keys OK Key Microphone Dial pad Speakerphone Headset jack Connector (2.5mm) Volume Up/Down Keys Speakerphone...

  • Page 9: Gateway Features

    (Call in VoIP Progress) (Registered to VoIP Server) SoundPoint IP 200W Gateway Indicator LED’s are visible only when active. Key.Descriptions Feature Key Description Call key - Used for placing calls. End Call key - Used for ending calls; also allows you to exit a menu, or turn the handset on or off.

  • Page 10: Getting.started

    Handset Name Options Soft Key Provides you with call options. (See “Using the Call Log Soft Key SoundPoint IP 200W” Allows you direct access on page 15 for more to the Call log. information.) For more information on configuring time...
  • Page 11 Changing Input Mode The upper right corner of the display Text Input shows which text input mode option is Mode currently selected (see right). To change the input mode: 1. When using the dial pad to enter 2. Choose an input mode, and then information, press the Options soft press the OK key.

  • Page 12: Configuring.the.soundpoint.ip.200W

    Provider to complete the configuration of the account information that you received your SoundPoint IP 200W. To configure the SoundPoint IP 200W us- ing the handset: 1. In Idle mode, press the OK key, choose Settings, and then press the OK key.

  • Page 13: Changing The Pin Code

    Configuring On-screen Information Services On-screen information services provide in- Once you have configured the on-screen stant access on your SoundPoint IP 200W information services, you may activate the to Internet information such as news and on-screen information services features in weather reports.

  • Page 14: Basic.settings

    Country selection settings for phone calls and receive caller ID infor- the SoundPoint IP 200W are not mation on your SoundPoint IP 200W (if available in North America. supported by your telephony provider). To specify country: Handset language and Country 1.

  • Page 15: Selecting Call Groups

    Selecting Call Groups If you have more than one handset, you must specify from which account or accounts you want each handset to receive calls. To do this you use Call Groups. 1. In the main menu, choose Settings, and then press the OK key. 2.

  • Page 16: Emergency Line Settings

    17 of this User Guide. Call which emergency calls are routed on your SoundPoint IP 200W. To change emergency line settings: 1. In the main menu, choose Settings, and then press the OK key.

  • Page 17: Task Menus

    There are seven different task menus For more information, see Using the available. These menus allow you to con- on page 15 of SoundPoint IP 200W figure your phone, change your settings, this User Guide. or perform other tasks. Accessing the Main Menu These menus are represented by seven icons which appear in the main menu.

  • Page 18: Using.the.soundpoint.ip.200W

    Placing an IP call • In Idle mode, dial the desired number, and then press Your SoundPoint IP 200W telephone can also be used for placing calls over an analog telephone line. For more details, see Placing Calls on page 20 of this User Guide.

  • Page 19: Using The Contact Directory

    Using the Contact Directory Placing a Call Using the Con- tact Directory 1. In Idle mode, press the OK key, choose Contacts from the main menu, and then press the OK key. 2. Scroll up or down to the desired contact and then press Using the Call Log Placing a Call Using the Call...

  • Page 20: Placing An Emergency Call

    Answering a Call • Pick up the handset, and then press The SoundPoint IP 200W can be configured so that a call is answered when the handset is lifted from the charger, or when any key is pressed. For more details, see...

  • Page 21: Using Call Display

    Using Call Display If the caller has blocked outbound When you receive an incoming call, Caller ID display, no contact the SoundPoint IP 200W displays the information will be displayed. caller’s name and telephone number (Caller ID). For incoming analog calls, your...

  • Page 22: Using Call Transfer

    Using Call Transfer Transferring a Call 1. During a call, press the Hold soft key, followed by the Options soft 1. During a call, press the Options soft key. Choose Transfer call. key, and then choose Transfer call. 2. Press the Options soft key, choose 2.

  • Page 23: Placing.calls.over.an.analog.telephone.line

    Placing.Calls.Over.an.Analog.Telephone.Line You may use your SoundPoint IP 200W If your SoundPoint IP 200W is connected to place analog calls, provided that the to an analog line, you may choose between gateway is connected to a functioning placing calls over an IP network or your analog line.

  • Page 24: Placing Calls When The Primary Line Is An Analog Line

    (in most cases) be identical to the procedure listed in Using , starting on the SoundPoint IP 200W page 16 of this User Guide. However, if you wish to place an IP call when your primary line is an analog line,...

  • Page 25: Contact Directory

    Placing an Analog Call Using the Contact Directory 1. In Idle mode, press the OK key, choose Call log from the main menu, and then press the OK key. 2. Scroll up or down to the desired number, and then press the Options soft key.

  • Page 26: Using.the.task.menus

    The Intercom Menu allows you to view However, you may only have four active and manage all handsets which are calls at a time: three IP calls and one registered with your SoundPoint IP 200W analog call. gateway. If you use Call Groups, you should only...
  • Page 27 ID’s (IPEI). For additional information on handset restrictions, refer to the Provisioning and Configuration Guide for the SoundPoint IP 200W Deregistering Handsets with the Gateway If the handset you want to register is...

  • Page 28: Placing Internal Calls

    Naming Handsets Each handset registered with the gateway is given a default name based on the order in which it was registered. (For example, the handset which is registered with the gateway first is named “Handset 1”.) When the phone is in Idle mode, the name of the handset is displayed.

  • Page 29: Settings Menu

    To call all handsets: 1. In the main menu, choose Set- tings, and then press the OK key. 2. Choose Intercom, press the OK key, and then choose All hand- sets. Press the OK key. The call is received by the first handset to answer the call.
  • Page 30 3. Choose the type of call for which you want to specify a ringer melody, and then press the OK key. 4. Select a ringer melody by using the navigation keys to scroll up and down through the list. (You can preview a Ringer melody by pressing the Play soft key.

  • Page 31: Ring Tone

    3. Choose a sound from the list and then press the OK key. Choose disabled if you do not want a dial pad sound. The SoundPoint IP 200W utilizes advisory tones alert you to the following events: Advisory Tone Description Battery alert Batteries need to be recharged or replaced.
  • Page 32 Telephony Settings Call Forwarding You use call forwarding to specify If your Internet Telephony Service a number to which your calls are Provider does not support call forwarded, when you are not able to forwarding, call forwarding options answer your calls. To be able to use are disabled.
  • Page 33 Voicemail To specify a telephone number for voicemail access: 1. In the main menu, choose Settings, and then press the OK key. 2. Choose Telephony settings, choose Voicemail, and then press the OK key. 3. Choose Landline, enter the number, and then press the OK key.
  • Page 34 Auto Answer Auto answer allows you to answer incoming calls automatically when you pick up the handset from the charger. To enable auto answer: 1. In the main menu, choose Settings, and then press the OK key. 2. Choose Telephony settings, press the OK key, and then choose Answer mode.

  • Page 35: Voip Settings

    VoIP Settings VoIP settings are used to configure your The handset PIN code is SoundPoint IP 200W. Typically, you will required for access to the configure your VoIP settings by using the VoIP settings menu. handset.

  • Page 36: Network Settings

    Information Push Settings You specify when you want the Information Push services SoundPoint IP 200W to display on-screen are not available with the information services. default setting. To set auto show on-screen information services: 1. In the main menu, choose Settings, and then press the OK key.
  • Page 37 Manually configure STUN and RPORT settings: • STUN Mode - Allows you to enable the SoundPoint IP 200W to communicate through your router. STUN is used to detect whether NAT is being used by your router, and ensures that the SoundPoint IP 200W can determine which IP address has been allocated to the SoundPoint IP 200W by the router.
  • Page 38 On some routers port forwarding must be enabled for the SoundPoint IP 200W to work properly. If you use port forwarding, all incoming traffic is forwarded to an internal IP address that you specify, and you must ensure that the router assigns the same IP address to the SoundPoint IP 200W.

  • Page 39: System Settings

    System settings menu. time server on the Internet to ensure that the time and date displayed on the SoundPoint IP 200W is always correct. However, you can disable automatic time setting. To disable automatic time setting: 1.
  • Page 40 Date and time are automatically synchronized with a time server on the Internet to ensure that the time and date displayed on the SoundPoint IP 200W are always correct. For automatic time setting to function properly, it is important that you specify...
  • Page 41 To enable or disable daylight saving time: 1. In the main menu, choose Settings, and then press the OK key. 2. Choose System settings, press the OK key, and then choose Time and date. Press the OK key. 3. Choose Daylight saving, press the OK key, and then select either 1 hour DST or No DST.

  • Page 42: Firmware Updates

    2. Choose System settings, press the OK key, and then choose Handset settings. Press the OK key. 3. Choose Display Contrast, press the OK key, and then press the Restore soft key. • In the main menu, press 555, and then press the Yes soft key when prompted to restore the contrast.
  • Page 43 “Upgraded to <version number>”. While the update is in progress you cannot make calls on the SoundPoint IP 200W. If you have more than one handset registered with the gateway, all handsets will be updated when you press the OK It is recommended that you do key, but not necessarily at the same time.

  • Page 44: Call Log Menu

    Call Log Menu The call log stores up to 30 of your incoming, outbound, and missed calls. There is an icon to denote each type of call: Incoming calls Outbound calls Missed calls To view the call log: • In Idle mode, press the Call log soft key, •...

  • Page 45: Info Services Menu

    For more news and the local weather report on your information, refer to SoundPoint SoundPoint IP 200W. IP 200W - Information Services To view on-screen information services: Developer’s Guide, available at www.polycom.com...

  • Page 46: Contacts Menu

    OK key. 5. Press the relevant soft key to send the information. Contacts Menu The SoundPoint IP 200W does The Contacts menu allows you to add, delete not support network based and update contacts in your contact directory directory.
  • Page 47 5. Press the Options soft key, choose Number type, and then press the OK key. 6. Choose a number type, press the OK key to confirm, and then press to return to the number editor. 7. Press the Save soft key, and then the Yes soft key, when prompted to save.
  • Page 48 To change a contact’s ringer tone: 1. In the main menu, choose Contacts, and then press the OK key. 2. Select the desired contact, and then press the Options soft key. 3. Choose Edit contact, scroll down and choose Ringer melody, and then press the OK key.
  • Page 49 directory: 1. In Idle mode, press the Call log soft key, and then choose a number to add to contacts. 2. Press the Options soft key, choose Add as contact, and then press the OK key. 3. Press the Edit soft key to enter the name of the contact, and then press the OK key.
  • Page 50 1. In the main menu, choose Contacts, and then press the OK key. 2. Press the Options soft key, choose Groups, and then press the OK key. 3. Choose a group you to edit, press the Options soft key, and then choose Edit group.

  • Page 51: Call Services Menu

    remove the contact, and then press the OK key. 4. Press , press the Save soft key, and then press the Yes soft key when prompted to save. To specify a unique ringer tone for each group: 1. In the main menu, choose Contacts, and then press the OK key.

  • Page 52: Messages Menu

    Service Provider. When you have set up a voice mail account, you can access your voice mail through the SoundPoint IP 200W. To view message status: • In the main menu, choose Messages, press the OK key, and then choose Message status.

  • Page 53: Troubleshooting

    Troubleshooting No Display on Handset Verify power is correctly applied to the SoundPoint IP 200W phone: Verify Handset is not in powersave mode: • Press any key. • Check that the batteries are inserted with the plus and minus ends facing Verify batteries are operational: the correct way.
  • Page 54 Display Reads “Searching for Gateway” Verify gateway is powered: Verify handset is in range of the gateway: • Plug gateway into a power outlet (preferably a continuous power • Move the handset closer to the outlet). gateway. Gateway I-NET Indicator is not Lit Verify Ethernet cable is connected: Verify the modem or router is connected: •...
  • Page 55 Otherwise incoming gateway. traffic is probably not forwarded to your SoundPoint IP 200W. For Verify the router is turned on: more information, check your • Turn on the router. router’s manual.

  • Page 56: Important.safety.instructions

    • Never push objects of any kind into the • Installation must be performed in accordance SoundPoint IP 200W through housing slots with all national wiring rules. as they may touch hazardous voltage points or short out parts that could result in a risk •...

  • Page 57: Specifications.and.warranty.information

    However, there is no guarantee that approved by Polycom Inc. could void the interference will not occur in a particular user’s authority to operate the equipment. Canadian.Department.of.Communications.Notice This Class [B] digital apparatus complies Cet appareil numérique de la classe [B]...
  • Page 58 ► The telephone company may make ► If, in the unlikely event that this changes to its facilities, equipment, equipment causes harm to the operations or procedures that could network, the telephone company will affect the operation of the equipment. notify you in advance that temporary If this happens, the telephone company discontinuance of service may be...

  • Page 59: Exhibit J - Customer Information

    REN for the calling area. stall an AC surge arrester in the AC outlet to which this device is connected. This is If this equipment (SoundPoint IP 200W) to avoid damaging the equipment caused causes harm to the telephone network,...
  • Page 60 Connection to party line service is subject IMPORTANT: The antenna used for this to state tariffs. (Contact the state public transmitter must be installed to provide a utility commission, public service com- separation distance of at least 20 centime- mission or corporate commission for ters from all persons and must not be co- information.) located or operating in conjunction with...

  • Page 61: Ce Mark R And Tte Directive

    1999/5/EF. Declaração de Conformidade: Konformitätserklärung: Através da presente, a Polycom Ltd. de- clara que este SoundPoint IP 200W se en- Hiermit erklärt Polycom Ltd., dass der contra em conformidade com os requisitos SoundPoint IP 200W die grundlegenden essenciais e outras disposições relevantes Anforderungen und sonstige maßgebliche...

  • Page 62: Safety Notices

    Safety.Notices Installation.Instructions Installation must be performed in accor- dance with all relevant national wiring rules. Plug.Acts.as.Disconnect. Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. Compliance ment of the product by Telecom, nor New.Zealand.Only: does it provide any sort of warranty.
  • Page 63 94588-2708 USA ©2007 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-17801-001 Rev. A...

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