Polycom SoundPoint IP 200W User Manual page 55

Firmware Upgrade Fails
Verify your THTTP or TFTP server is
functioning:
• Check server logs to ensure dirlist.
txt and firmware files are being
accessed. For more inforamtion,
contact your system administrator or
Service Provider.
IP calls Cannot be Made
Verify the configuration of the SoundPoint
IP 200W is complete:
• Check that you have configured
your SoundPoint IP 200W properly.
For more information, contact your
system administrator or Service
Provider.
Verify the gateway has been reset after you
saved the configuration:
• Reset the gateway and allow the
gateway 2 minutes to log in at your
Internet Telephony Provider.
Verify the router does not use port
forwarding:
• Check that you have configured
your router so that it assigns
the same IP address to your
SoundPoint IP 200W's MAC
address when using port
forwarding. Otherwise incoming
traffic is probably not forwarded
to your SoundPoint IP 200W. For
more information, check your
router's manual.
Verify the router firmware is updated:
• Check your router's user manual
to see how to update the firmware.
Verify the router does not block
Internet telephony:
Verify the file pathing is correct. For
more inforamtion, contact your system
administrator or Service Provider.
Verify the router does not block Internet
telephony:
• Disable STUN. Open the Network
settings menu, choose STUN
mode, and select Disabled.
Reset the gateway. For more
information, contact your Internet
Telephony Service Provider.
• Use port forwarding. The default
SIP port is 5060, and the default
RTP port is 5004. Ensure that
your router assigns the same IP
address to your DUAL phone when
using port forwarding. For more
information, check your router's
manual.
Verify the gateway is logged in at the
Internet Telephony Service Provider:
• Check that all cables are connected
properly, and check that power
is turned on, and then reset the
gateway.
Verify the router is turned on:
• Turn on the router.
Verify the SIP server is running:
• Contact your Internet Telephony
Provider.
Verify the IP network connection is
operational:
• Contact your system administrator
or Service Provider.
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