Troubleshooting - Polycom SoundPoint IP 200W User Manual

Troubleshooting

No Display on Handset
Verify power is correctly applied to the
SoundPoint IP 200W phone:
• Check that the batteries are inserted
with the plus and minus ends facing
the correct way. Press and hold
.
Handset Does Not Charge
Verify the charger is powered:
• Check that the power cord is con-
nected properly to the charger, and
that power is turned on.
Handset Registration Fails
Verify handset is in range of the gateway:
• Move the handset closer to the
gateway, place it in the charger,
and reset the gateway.
Verify that the handset access code
matches the registration access code. For
more information, contact your system
administrator or Service Provider.
Gateway Power Indicator is not Lit
Verify the gateway is powered:
• Check that the gateway power
cord is connected properly, and
that the adapter is plugged into a
power outlet.
Verify that an Administrator has not reset
the gateway for maintenance.
Verify Handset is not in powersave mode:
• Press any key.
Verify batteries are operational:
• Recharge the batteries.
Verify batteries are inserted correctly:
• Check that the batteries are
inserted with the plus and minus
ends facing the correct way.
Gateway may be configured to
accept registration from certain
handsets via the DECT SUB
configuration file settings. For more
details, refer to the
and Configuration Guide for
the SoundPoint IP 200W
Verify that your DHCP server is
functioning correctly, and that your IP
address has been manually configured.
For more information, contact your sys-
tem administrator or Service Provider.
50
Provisioning
.