Polycom SoundPoint IP 200W Provisioning And Configuration Manual
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Polycom SoundPoint IP 200W Provisioning And Configuration Manual

Polycom SoundPoint IP 200W Provisioning And Configuration Manual

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Download this manual See also: User Manual
Provisioning and

Configuration Guide

for the SoundPoint IP 200W
August, 2007 Edition
1725-17802-001 Rev. A
F/W 7.94

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Summary of Contents for Polycom SoundPoint IP 200W

  • Page 1: Configuration Guide

    Provisioning and Configuration Guide for the SoundPoint IP 200W August, 2007 Edition 1725-17802-001 Rev. A F/W 7.94...
  • Page 2 As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: About This Guide

    About This Guide The Provisioning and Configuration Guide for the SoundPoint IP 200W is for administrators who need to configure, customize, manage, and troubleshoot SoundPoint IP 200W phone systems. The following related documents for SoundPoint IP 200W is available: •...
  • Page 4 Provisioning and Configuration Guide SoundPoint IP 200W...

  • Page 5: Table Of Contents

    What is the SoundPoint IP 200W ........1–1...
  • Page 6 Provisioning and Configuration Guide SoundPoint IP 200W Gateway ............4–8 Access to Screens and Systems .

  • Page 7: Overview

    Internet through an Ethernet cable or to a landline through a regular telephone cord. Refer to the SoundPoint IP 200W Quick Start Guide for instructions on how to charge the handset for use and install the gateway.

  • Page 8: Available Features

    Provisioning and Configuration Guide SoundPoint IP 200W Refer to the Provisioning and Configuration Guide (this guide) on how to deploy the phone, modify the configuration files, and update the phone’s firmware in your organization. Refer to the Information Services Developer’s Guide on how to develop a content server.
  • Page 9 Overview — Low battery & out of range audible warnings — Speakerphone — Headset jack (2.5 mm) • Other features — Graphical menu system — Auto answer (when handset is lifted from charger) — Separate charging station for handset — Hearing aid compatible —...
  • Page 10 Provisioning and Configuration Guide SoundPoint IP 200W 1 - 4...

  • Page 11: Planning Your System

    SoundPoint IP 200W phone deployment. This chapter contains guidance • Types of Deployments • System Requirements Types of Deployments Network administration of the SoundPoint IP 200W phone is enabled through three interfaces: • File transfer of a configuration file (HTTP or TFTP) • A local web interface •...

  • Page 12: Configuration Parameters

    IP address/DNS. For more information, refer to Configuration Parameters page A-2. Polycom recommends that you use only the SIP call control servers that have been advertised as interoperable with SoundPoint IP200W phones. For more information, go to http://www.polycom.com/partners/...

  • Page 13: Setting Up Your System

    Setting up Your System Your SoundPoint IP 200W SIP phone is designed to be used like an IP phone on an IP network. At this point, it is assumed that you have already: • Established a working IP network •...

  • Page 14: Supported Provisioning Protocols

    (a network address stored in non-volatile memory). Any active calls on the SoundPoint IP 200W are dropped if the gateway is reset. If Warning the Call light is lit on the gateway, there are active calls (see figure below).

  • Page 15: Deploying Phones From The Boot Server

    Deploying Phones From the Boot Server To deploy the SoundPoint IP 200W phone, perform the following tasks: • Create the configuration files •...
  • Page 16 Provisioning and Configuration Guide SoundPoint IP 200W • encrypted version <NETWORK_TFTP_SERVER>/Config/<MAC_ADDRESS>.cry For more information on configuration parameter NETWORK_TFTP_SERVER, refer to Configuration Parameters on page A-2. To create a configuration file: Using the configuration template, create a configuration file named >>...
  • Page 17 IP address or FQDN of the boot server. 4. Select Reboot for the change to take effect. When a gateway is reset, any active calls on the SoundPoint IP 200W will suspend Warning any reboot requests until the there is no active calls. The gateway will automatically reset 15 seconds after the last call.
  • Page 18 When a gateway is reset, any active calls on the SoundPoint IP 200W will suspend Warning any reboot requests until the there is no active calls. The gateway will automatically reset 15 seconds after the last call.

  • Page 19: Deploying Phones

    Enter the IP address, subnet mask, DNS server, and default gateway. Press the Yes soft key. Reset the gateway. When a gateway is reset, any active calls on the SoundPoint IP 200W will suspend Warning any reboot requests until the there is no active calls. The gateway will automatically reset 15 seconds after the last call.
  • Page 20 <tftp-root>/Config <web-root>/Config 5. If you are using a DHCP network: — Use the SoundPoint IP 200W handset to find the IP address of the gateway. While the SoundPoint IP 200W handset shows the idle display, press the Volume Up key to access the System Status menu.
  • Page 21 Warning When a gateway is reset, any active calls on the SoundPoint IP 200W will suspend any reboot requests until the there is no active calls. The gateway will automatically reset 15 seconds after the last call. If the Call light is lit on the gateway, there are active calls.

  • Page 22: Setting Handset And Gateway Security

    Provisioning and Configuration Guide SoundPoint IP 200W Press the End Call key again. Method 2: Configuring Call Groups and Default Line using the Configuration File Record each handset IPEI (International Portable Equipment Identity) by pressing the Ok key, then selecting Settings > Handset ID.

  • Page 23: Updating Firmware

    The firmware update server only keeps one version of firmware at a time. The file location on the server is configurable. The time required to update the SoundPoint IP 200W varies depending on the number of handsets and the speed of the Internet connection. During the update process the following steps are listed in the display: •...

  • Page 24: Firmware Files

    Provisioning and Configuration Guide SoundPoint IP 200W For example, a SoundPoint IP 200W gateway with 3 handsets will take: Gateway = 5 minutes Handset 1 = 12 minutes Handset 2 = 12 minutes Handset 3 = 12 minutes Total Upgrade time = 41 minutes Handsets are upgraded serially at a speed of 24Kbps.
  • Page 25 Setting up Your System dirlist.txt The dirlist.txt is an automatically generated text file. It is generated by the MakeDirList.exe tool. The tool generates the information based on information from the .fwu files and a manually edited DisplayInfo.txt. DisplayInfo.txt contains the information that is shown in the firmware upgrade user interface on the phone.

  • Page 26: Updating Firmware

    Provisioning and Configuration Guide SoundPoint IP 200W Updating Firmware A firmware update can be triggered in three different ways: • Manual upgrade through the phone • Scheduled upgrade using either a relative time interval or absolute time specified in the configuration file •...
  • Page 27 Warning When the entire update has been successfully completed, the yellow alert box “Upgraded to <version number>” appears. While the update is in progress, the SoundPoint IP 200W cannot be used to place Note or answer calls. Polycom recommends that you do not reset the gateway during the update process.

  • Page 28: Setting Up Dns Srv Failover

    Using DNS SRV will allow you to setup a call server failover for the SoundPoint IP 200W gateway. To set up the SoundPoint IP 200W for failover using SRV: 1. Setup SRV for the host domain (example bind DNS configuration) _sip._udp...

  • Page 29: Changing Languages

    Setting up Your System 2. Enable SRV on the gateway by changing the configuration file as follows: %SRV_0_SIP_UA_DATA_SERVER_PORT%:0 %SRV_0_SIP_UA_DATA_PROXY_ADDR%:"domain.com" %SRV_0_SIP_UA_DATA_DOMAIN%:"domain.com" Setting the server port to 0 in the Web user interface or configuration file enables SRV. In the example above, the gateway will attempt to contact callserver1.domain.com first.

  • Page 30: Changing Call Progress Tones

    Provisioning and Configuration Guide SoundPoint IP 200W • Italian (Italiano) — PereGw_it06_v0790.fwu — PerePp_it06_v0790.fwu • Dutch (Nederlands) — PereGw_nl04_v0790.fwu — PerePp_nl04_v0790.fwu • Portuguese (Portuguese) — PereGw_po08_v0790.fwu — PerePp_po08_v0790.fwu • Finnish (Finnish) — PereGw_sf05_v0790.fwu — PerePp_sf05_v0790.fwu Changing Call Progress Tones You can change the call progress tones played by the phone. North American tones are selected once you select the country variant in the gateway.
  • Page 31 Setting up Your System The following table shows all call progress tones played by the phone. The call progress tones are pre-defined and cannot be modified. The indicated audio levels are reference values only (due to implementation final values may differ).
  • Page 32 Provisioning and Configuration Guide SoundPoint IP 200W 3 - 20...

  • Page 33: Troubleshooting Your Soundpoint Ip 200W Phones

    Displays • Audio Review the latest release notes for the SoundPoint IP 200W for known problems and possible workarounds. For the latest release notes, go to Polycom Customer Support at http://www.polycom.com/support/voip/. If your problems is not listed in this chapter nor described in the latest release notes, contact your Certified Polycom Reseller for support.

  • Page 34: Error Messages

    2 : Network not available This error appears to the user when the SoundPoint IP 200W experiences network problems. This can be due to an unplugged Ethernet cable or an HTTP/1.1 response codes (most are presented to the user as a network error).

  • Page 35: Logging

    Logging Viewing Logs Using the Local Web Management SoundPoint IP 200W phone will log various events to its local web management logging folder. To view logs using the local web management: 1. Using your default web browser, connect to: http://<IP address of the gateway>...
  • Page 36 0205232816 [N](10):Subnet Mask: 255.255.0.0 0205232816 [N](10):TFTP boot server not set by DHCP. Using Static. 0205232816 [N](10):DHCP Discover completed 0205232816 [N](0f):Time Server: 172.23.0.235 0205232816 [N](0f):Boot server: venus.vancouver.polycom.com/Config/ Type: TFTP 0205232816 [N](17):BF Number of configurations parsed: 116 0205232816 [N](17):NSC Number of configurations parsed: 99 0205232816 [N](0f):RemCfg: Successful load of Config/00087b030148.cfg...
  • Page 37 Troubleshooting Your SoundPoint IP 200W Phones 0205232816 [N](01): Bf2: t=0, l=0, f=, d=0,0,0,0,0,0 0205232816 [N](01):GMT offset = -28800 seconds 0205232816 [N](09):Registering UA 1 on domain as-prod1.vancouver.polycom.com 0205232816 [N](09):Registering UA 2 on domain as-prod1.vancouver.polycom.com 0205232816 [N](09):Registering UA 40961 on domain portalphone.net...

  • Page 38: Power And Startup

    Provisioning and Configuration Guide SoundPoint IP Power and Startup Symptom Problem Corrective Action The handset does not charge. The SoundPoint IP 200W phone Verify the charger is powered: has no power. • Check that the power cord is connected properly to the charger, and that power is turned on.

  • Page 39: Configuration File

    Troubleshooting Your SoundPoint IP 200W Phones Configuration File Symptom Problem Corrective Action Configuration file is not being The gateway is not directed at • Ensure through your web or TFTP loaded into the gateway. the correct boot server. server logs that the gateway attempts to copy the file.

  • Page 40: Gateway

    Provisioning and Configuration Guide SoundPoint IP Gateway Symptom Problem Corrective Action The gateway I-net indicator is not The SoundPoint IP 200W phone Verify Ethernet cable is connected: lit. has no power. • Check that the Ethernet cable between the WAN port on the...
  • Page 41 Ensure that the Ethernet port that you have the gateway plugged into is auto- negotiate 100Mbps. The SoundPoint IP 200W will retry a DHCP request in the following interval: Send DHCP request Wait 2 seconds Send 2nd DHCP request...

  • Page 42: Access To Screens And Systems

    Provisioning and Configuration Guide SoundPoint IP Access to Screens and Systems Symptom Problem Corrective Action “Connecting. Please wait” The gateway does not have a Check cabling and ensure that the appears after pressing Volume network connection. gateway is getting an IP address from Up key.
  • Page 43 Troubleshooting Your SoundPoint IP 200W Phones Symptom Problem Corrective Action IP calls cannot be made. The SoundPoint IP 200W Verify the configuration of the SoundPoint configuration may not be IP 200W is complete: complete. • Check that you have configured your SoundPoint IP 200W properly.
  • Page 44 5060, and the default RTP port is 5004. Ensure that your router assigns the same IP address to your SoundPoint IP 200W when using port forwarding. For more information, check your router’s manual. The router firmware may need Verify the router firmware is updated: updating.

  • Page 45: Displays

    Troubleshooting Your SoundPoint IP 200W Phones Displays Symptom Problem Corrective Action There is no display. There is no power to the phone. Verify power is correctly applied to the SoundPoint IP 200W phone: • Check that the batteries are inserted with the plus and minus ends facing the correct way.

  • Page 46: Router

    Provisioning and Configuration Guide SoundPoint IP Router Symptom Problem Corrective Action The STUN settings on the The router has a built-in To disable STUN: IP200W do not have any effect. SIP-aware method. 17. In the Settings menu, select Internet settings, and then press the OK key. 18.

  • Page 47: A Configuration File

    Configuration File This appendix provides detailed descriptions of the configuration files used by the SoundPoint IP 200W phone. It is a reference for all parameters that are configurable when using the centralized provisioning installation model. The configuration files dictates the behavior of the phone once it is running the executable specified in the configuration file.

  • Page 48: Configuration Parameters

    %SRV_1_SIP_UA_DATA_SERVER_IS_LOCAL%:0 %SRV_1_SIP_UA_DATA_REREG_TIME%:3600 Edit the configuration file for each individual SoundPoint IP 200W gateway using a standard text editor (such as Microsoft Notepad) and save the file using the gateway’s MAC address (printed on the bottom of the base) and the extension .cfg as the filename.
  • Page 49 Configuration File Name Type Size Permitted Values Interpretation SIP_STUN_BINDTIME_ uint16 positive integer, If STUN is enabled, this value specifies in GUARD units in seconds seconds how often the system will guard the NAT bindings. Guarding for NAT bindings default is 80 helps the system to react properly if, for example, the NAT device has been reset.
  • Page 50 Provisioning and Configuration Guide SoundPoint IP 200W Name Type Size Permitted Values Interpretation PINCODE_PROTECTE uint8 Bit field Bit field for enabling and disabling pin code D_SETTINGS protection of settings. default is 0xFF • 0 - VOIP settings • 1 - VOIP line •...
  • Page 51 Title on HTML template file. R_TEMPLATE_TITLE default is “Soundpoint IP Configuration” LOCAL_HTTP_SERVE uint8 ASCII string Local HTTP server login authentication R_AUTH_NAME name. default is “Polycom” LOCAL_HTTP_SERVE uint8 ASCII string Local HTTP server login authentication R_AUTH_PASS password. default is “456” Network Time Settings NETWORK_SNTP_SE uint8 IP address or URL, Name of SNTP Server.
  • Page 52 Provisioning and Configuration Guide SoundPoint IP 200W Name Type Size Permitted Values Interpretation VOIP_LOG_AUTO_UP uint8 0 = no upload Configure automatic upload of GenVoip log LOAD (default) files. 1 = upload bootlog 0 = No uploading. only, 1 = Upload boot log only. Boot log is the first 2 = upload full log buffer.
  • Page 53 Configuration File Name Type Size Permitted Values Interpretation SRV_0_SIP_UA_CODE uint8 Comma separated Ranking of CodecTypes. Unused entries C_PRIORITY list,terminated with must be 0xFF. Entries referring unsupported 0xFF: entries are ignored. 0 = PCMU (20 ms) Codecs are numbered according to CodecCfg.c.
  • Page 54 Provisioning and Configuration Guide SoundPoint IP 200W Name Type Size Permitted Values Interpretation SRV_1_SIP_URI_DOM uint8 0 = If application This parameter specifies how a destination AIN_CONFIG omits <domain>, the URI of the format SIP:<user>@<domain> for value from the an outgoing call must be specified with Domain parameter respect to the <domain>...
  • Page 55 Configuration File Name Type Size Permitted Values Interpretation SRV_2_SIP_UA_DATA uint16 port number Listening port of the outbound proxy. Set to _PROXY_PORT 0 if you are implementing SRV for failover. default is 5060 SRV_2_SIP_UA_DATA uint16 positive integer, Specified the time between re-registration at _REREG_TIME units in seconds registration server.
  • Page 56 Provisioning and Configuration Guide SoundPoint IP 200W Name Type Size Permitted Values Interpretation INFOPUSH Settings ENABLE_ENHANCED_ unit8 0 = off If set to 1, enables the display of infopush IDLE_SCREEN data on the idle screen. 1 = on (default) INFO_PUSH_BROWSE...
  • Page 57 Configuration File Name Type Size Permitted Values Interpretation FWD_ON_NO_ANSWE uint8 URI or phone The URI or star code for deactivation of R_DEACT_0 number, double forward on no answer. quoted default is 0 FWD_UNCOND_ACT_ uint8 URI or phone The URI or star code for activation of number, double unconditional forward.
  • Page 58 Provisioning and Configuration Guide SoundPoint IP 200W Name Type Size Permitted Values Interpretation BRIDG_TIMEOUT_BRI uint8 0 = disabled If set to 1, timeout before bridging is (default) enabled. 1 = enable BRIDG_PSTN_PIN_1 uint8 PIN code The PIN code for bridging from PSTN to SIP...
  • Page 59 _NAME default is Null For example, sip:bob@vmail.polycom.com Handset International Portable Equipment Identity (IPEI) Mapping - Eight handsets can be mapped. The IPEI for handset 1 is shown. DECT_SUBS_MATCH_ uint8 0 = disabled Enable/Disable Match IPEI to HS number.
  • Page 60 Provisioning and Configuration Guide SoundPoint IP 200W Name Type Size Permitted Values Interpretation Handset Default Primary Line Type - The primary line for eight handsets can be configured. The parameter name for the primary line on handset 1 is shown.
  • Page 61 Configuration File Name Type Size Permitted Values Interpretation Automatic Daylight Saving Time (DST) DST_ENABLE uint8 0 = off Specifies whether or not to apply DST changes to display time. 1 = on 2 = automatic (default) DST_FIXED_DAY_ENA uint8 0 = Use Month and Specifies whether or not to use a fixed day DayOfWeek when applying DST changes.
  • Page 62 Provisioning and Configuration Guide SoundPoint IP 200W A - 16...

  • Page 63: Index

    Index Symbols .fwu Files 3–13 factory defaults, resetting 3–16 failover 3–16 feature list 1–2 Access to Screens and Systems 4–7 firmware files 3–12 firmware update checksync notify 3–15 boot server security policy 3–3 errors 4–2 manual 3–14 boot servers methods 3–14 deploying phones 3–7 scheduled 3–14 security policy 3–3...
  • Page 64 Provisioning and Configuration Guide SoundPoint IP 200W troubleshooting audio issues 4–13 overview 1–1 bootROM error messages 4–2 calling issues 4–10 controls issues 4–8 planning displays issues 4–13 deployments types 2–1 error messages 4–2 system requirements 2–1 log files 4–3 planning your system 2–1 power and startup 4–6...

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