Accessing The Skm Server Logs; Using The Skm Encryption Key Import Warning Log - Quantum Scalar i40 User Manual

Chapter 7: Encryption Key Management
Scalar Key Manager Functions Available on the Library
Accessing the SKM
Server Logs
Using the SKM
Encryption Key Import
Warning Log
202
Caution: You must back up both SKM servers every time you
import data encryption keys to protect against
catastrophic server failure.
In case of an incomplete import, the library displays a message and
generates a diagnostic ticket. For instructions on what to do if this
happens, see

Using the SKM Encryption Key Import Warning Log

page 202.
The SKM server logs contain information about all activities performed
by the SKM servers. You should not need to retrieve these logs unless
Quantum Support directs you to do so. You can download the logs to
your computer or e-mail them to a recipient. In order to e-mail the logs,
the library e-mail account must be configured (see
Library E-Mail Account
The path to open the appropriate screen is as follows:
• From the Web client, select Tools > EKM Management > Retrieve
SKM Logs.
This log lists the tape cartridges for which encryption keys failed the
most recent encryption key import operation. If you have only partial
success when importing a file of encryption keys (meaning, some keys
import successfully but some keys do not), the library displays an
"import warning" message and generates a diagnostic ticket that
directs you to view this log to see which keys did not get imported.
For each key that failed the import, the log provides a message type that
is either:
• Error — The key could not be imported.
• Warning — The key was imported, but the metadata update failed.
For each key that failed the import, the log provides one of the
following message descriptions:
• CRC Data Missing — Error. Metadata is missing for the key. This
means that the export file is corrupt. Suggested Solution: Export
the key(s) for the listed tape cartridge(s) again, and then perform
the import operation again.
on page 76).
Quantum Scalar i40 and Scalar i80 User's Guide
on
Configuring the