Pick To Order (Pto) Menu; Gathering Collect Logs - Quantum DXi6900 Field Service Manual

Chapter 2: Service Menus

Gathering Collect Logs

Option
Array Collect
Dell Collect
Engineering Tools
Open Manage Web Svc

Pick to Order (PTO) Menu

The Pick to Order (PTO) Menu allows you to perform Pick to Order (PTO) configuration when installing a
DXi6900 G2 or after performing a PTO fresh software install. For more information on performing PTO
configuration, see the section "Performing Pick to Order Configuration" in the DXi6900 Installation and
Configuration Guide.

Gathering Collect Logs

Collect logs (also called diagnostic files) contain system information that is helpful when troubleshooting
problems with Quantum Customer Support. You should gather these files prior to calling Quantum
Customer Support.
Use the following methods to gather a collect log:
Collect Log: Remote Management Console on the next page
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Collect Log: Command Line on the next page
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Collect Log: Syscli on the next page
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Quantum DXi6900 G2 Field Service Manual
Description
Gathers diagnostic information about a specific Array in the DXi6900 G2
system. This information should be available prior to contacting
customer support.
H730 Controller - Output is located in /scratch/Hx00collect/.
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The file name includes the serial number of the system and the date
and time. It takes approximately 2 minutes to complete this collect.
Array Controllers - Output is locate in /scratch/LSIcollect/. The
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file name includes the serial number of the system and the date and
time. It takes approximately 5 minutes to complete this collect log for
one Array.
Gathers DSET log on the DXi6900 G2 system. This information should
be available prior to contacting customer support. Previous DSET logs
are over-written when a Dell collect command is executed.
The DSET-Report output file is located in /root/. The file name
includes the service tag of the Node and the date and time. It takes up to
30 minutes or more to complete this collect.
Includes tools for Engineering. Do not use these options in the field.
This service is disabled by default.
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