Pick To Order (Pto) Menu; Gathering Collect Logs - Quantum DXi6902 Field Service Manual

Pick to Order (PTO)
Menu

Gathering Collect Logs

Quantum DXi6902 User's Guide
and time. It takes approximately 5 minutes to complete this
collect log for one Array.
• Dell Collect - Gathers DSET log on the DXi6902 system. This
information should be available prior to contacting customer
support. Previous DSET logs are over-written when a Dell collect
command is executed.
The DSET-Report output file is located in /root/. The file name
includes the service tag of the Node and the date and time. It takes
up to 30 minutes or more to complete this collect.
• Engineering Tools - Includes tools for Engineering. Do not use
these options in the field.
• Open Manage Web Svc - Allows you to enable, disable, start, stop,
or check the status of the OpenManage Server Admintrator tool.
The Pick to Order (PTO) Menu allows you to perform Pick to Order
(PTO) configuration when installing a DXi6902 or after performing a
PTO fresh software install. For more information on performing PTO
configuration, see the section "Performing Pick to Order Configuration"
DXi6902 Installation and Configuration Guide
in the
Collect logs (also called diagnostic files) contain system information that
is helpful when troubleshooting problems with Quantum Customer
Support. You should gather these files prior to calling Quantum
Customer Support.
Use the following methods to gather a collect log:
• Collect Log: Remote Management Console
• Collect Log: Command Line
• Collect Log: Syscli
• Collect Log: Service Menu
Chapter 2: DXi6902 Service Menus
Gathering Collect Logs
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