Service Contracts - HP Surestore Tape Library Model 2/20 User Manual

Service Contracts

Table 44
Appendix
Service contracts are available after the first 180 days of your purchase. If you
choose to purchase one, your warranty will be upgraded. To purchase a
service contract, or for information on additional options, contact your HP
sales representative.
Table 44 on page 199 and
contracts and upgrade options.
Note To purchase a service contract, or for more information, contact
your support or sales representative.
Post-Warranty Service Contracts
Option
01A Standalone hardware call-to-repair, 6 hour response, 24x7
coverage
02A Onsite, same day, 4 hour response
02C Onsite, next working day response
02G Onsite, 4 hour response, 24x7 coverage
02L Onsite scheduled response
02V 6 hour hardware call-to-repair
02X 4 hour hardware call-to-restoration
Table 45 on page 200 lists post-warranty service
Description
Support Services 199