Troubleshooting Overview - HP Surestore Tape Library Model 2/20 User Manual

Troubleshooting Overview

Figure 42
Record error
code and qualifier.
They may be
needed by your
service
representative.
Follow the
recommendations
on the front panel
and in this
manual.
If the error cannot
be resolved,
contact your
service
representative.
116 Troubleshooting Overview
Below is an overview of the troubleshooting process. More detailed
information is provided on the following pages.
Troubleshooting Overview
Identify the type of error.
(See the Understanding Error
Types section of this chapter)
Is the front panel
LED green?
NO
Is the front
YES
panel LED
flashing amber?
NO
(solid amber)
See the Partial
Availability section
of this chapter
Was there a
YES
timeout?
NO
Troubleshoot as
a host, software
or media issue.
(See the Host
Software and
Media Errors
section in this
chapter.)
Check soft error
logs. If there is
no corresponding
entry, then
YES
troubleshoot as
a host, software
or media issue.
(See the Host
Software and
Media Errors
section in this
chapter.)
Chapter 4