HP Surestore Tape Library Model 2/20 User Manual page 152

Table 27
Problem
Cannot write to the tape.
Front Panel Display
Front panel display does not
work.
The soft keys on the front
panel display do not work.
150 Troubleshooting Common Problems
Troubleshooting Table
Check the write-protect tab on the tape to assure write-enabled
status.
Ensure that the backup software does not have the write-protect
setting activated.
Check the host device file system access permissions.
Verify that you are using the correct tape type. (See
Compatibility
Check the
Try a new tape.
Caution: During the troubleshooting process, do not put the tape in
question into another drive since damaged tapes can damage
drives.
Power cycle the library.
Attempt to access the library through the remote management
card (See
Attempt to access the library from the host computer (either
SCSI or Fibre Channel, depending on how the library is
configured).
Contact your service representative.
Power cycle the library.
Attempt to access the library through the remote management
card (See
Attempt to access the library from the host computer (either
SCSI or Fibre Channel, depending on how the library is
configured).
Contact your service representative.
Solution
on page 187.)
(See Drive Information
Drive Event Log
Using the Remote Management Card
Using the Remote Management Card
Media
on page 112).
on page 96).
on page 96).
Chapter 4