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HP Surestore Tape Library Model 2/20 User Manual: Host Software And Media Errors

Hp surestore tape library user's guide.
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Host Software and Media Errors

Verify the library
hardware is
operating.
Ensure the LED
.
on front panel is
not flashing amber.
Flashing amber
indicates a hardware
error. Check the hard
and soft error logs.
Run a Wellness test
.
from the library
front panel.
128 Understanding Error States
The library depends on several other components to operate correctly. Errors
that seem to be caused by the library often are a result of issues on the host,
the network, or with the backup software. When troubleshooting the library,
begin ruling out these components.
Use the following troubleshooting procedures to help determine if an error is
caused by the library hardware, host, or backup software.
correctly
Verify the
software is
supported and
correctly
configured.
Check the software
.
configuration. Ensure
the settings are correct
on the backup
software application.
Use a different backup
.
software application
(if available) and see
if a similar error
occurs.
Look for
connection
errors with the
host and
network.
Ensure the host can
.
identify the library and
drive.
.
Check all cable
connections. Ensure
the SCSI bus is
properly terminated.
Ensure the SCSI or
.
Fibre Channel host
bus adapter card
and drivers are
compatible and
correctly installed.
If applicable, ensure
.
that the host bus
adapter firmware is
up-to-date.
Chapter 4

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Troubleshooting

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