HP Surestore Tape Library Model 2/20 User Manual page 149

Table 27
Problem
Host does not detect the
library.
Network Monitoring
Cannot navigate through the
RMC Web-Based Library
Administrator interface.
Chapter 4
Troubleshooting Table
Ensure that the HBA type matches the library type (HVDS,
LVDS, or single-ended SCSI) and is properly installed and
configured.
Check that the library is terminated and properly cabled.
Ensure that the terminator is compatible with the library
(HVDS, LVDS, or single-ended SCSI).
Check that the library is recognized on the operating system.
Check that the backup software is compatible with the library.
Check that the device is properly installed and configured
using HP Library & Tape Tools available from http://
www.hp.com/support/TapeTools.
Power cycle the library and power down the host. Wait until
the library completes its power cycle before powering up the
host.
Check for SCSI ID conflicts
If using Fibre Channel, make sure you power on the devices in
the correct order (switch, hub, library, host).
Contact your service representative.
Do not use the
navigate. Instead, use the tabs and buttons on the actual
interface page.
Solution
(Setting SCSI IDs
or buttons on the browser to
[Back] [Forward]
Troubleshooting Common Problems 147
on page 106).