Avaya Communication Manager Administrator's Manual page 1376

Feature Reference
Automatic callback
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Call Coverage
Automatic callback calls do not redirect to coverage.
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Call Forwarding
If the called telephone has Call Forwarding activated, the calling party cannot activate automatic
callback. However, if automatic callback was activated before the called telephone user activated
Call Forwarding, the system redirects the callback call attempt toward the forwarded-to party.
•
Call Pickup
A group member cannot answer a callback call for another group member.
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Class of Restriction
Telephones with origination restriction cannot activate automatic callback.
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Conference and Transfer
A single-line telephone user cannot activate conference or transfer if automatic callback is active.
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DCS
Automatic callback operates over a DCS network as if it were on a local switch.
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Expert Agent Selection
Users can't activate Automatic Callback to an EAS agent's Login ID. They can activate
Automatic CallBack to the phone where the agent is logged in.
•
Hold
A single-line telephone cannot receive automatic callback calls if the user has placed a call on
hold.
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Hot Line Service
Telephones administered for Hot Line Service cannot activate automatic callback.
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Intercom - Automatic and Dial
Intercom calls are not eligible for automatic callback.
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Internal Automatic Answer (IAA)
IAA does not automatically answer automatic callback calls.
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Manual Originating Line Service
Telephones with Manual Originating Line Service cannot activate automatic callback.
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Ringback Queuing
Users can press an automatic callback button to activate Ringback Queuing.
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Telephone Display
When the system generates an automatic callback call, the display of the originating telephone
displays automatic callback (or the equivalent for Administrable Language Displays).
1376 Administrator's Guide for Avaya Communication Manager
November 2003