Announcements - Avaya Communication Manager Administrator's Manual

Feature Reference

Announcements

Related topics
See Automatic callback
Announcements
You can record announcements for people to hear when they call in to your office. For example, you can
let callers know that their call cannot be completed as dialed, that their call is in queue, or that all the lines
are busy.
Announcements can be integrated or external. Integrated announcements reside on a circuit pack in the
switch carrier. Your system can store multiple announcements on each circuit pack up to the system
capacity.
For software release 11 or later of Avaya Communication Manager, multiple telephone sessions are
allowed, with one session associated with each active integrated announcement circuit pack.
External announcements are stored and played back from adjunct equipment. For more information on
external announcements, see Avaya Communication Manager Contact Center Guide to ACD Contact
Centers.
Any announcement stored on a circuit pack can play through any port on the circuit pack. Any
announcement (not administered for "barge-in") can play simultaneously through multiple ports. All
ports can play the same announcement at the same time, and the system can connect multiple users to
each of these announcements.
Three types of announcements are:
•
delay announcement — explains the reason for the delay and encourages caller to wait
•
forced announcement — explains an emergency or service problem. Use when you anticipate a
large number of calls about a specific issue.
•
information announcement — gives the caller instructions on how to proceed, information about
the number called, or information that the caller wants
TN2501AP announcements
The TN2501AP is an integrated announcement circuit pack that allows you to store and manage
announcements over a Local Area Network (LAN). For this reason, it is sometimes referred to as the
Voice Announcements over the LAN (VAL) circuit pack.
The TN2501AP can make use of a separate announcement management tool, VAL Manager. VAL
Manager provides a PC interface from which you can add, change, delete, save, and restore
announcements. For more information, see
Despite the name, announcements are not actually played over the LAN, but can be transferred to and
from the TN2501AP circuit pack over the LAN.
1356
on page 1374.
VAL Manager
Administrator's Guide for Avaya Communication Manager
on page 395.
November 2003