Glossary And Abbreviations - Avaya Communication Manager Administrator's Manual

Glossary and Abbreviations

Numerics
800 service
A service in the United States that allows incoming calls from certain areas to an assigned number for
a flat-rate charge based on usage.
A
AA
Archangel. See angel.
AAC
ATM access concentrator
AAR
Automatic Alternate Routing
abandoned call
An incoming call in which the caller hangs up before the call is answered.
Abbreviated Dialing (AD)
A feature that allows callers to place calls by dialing just one or two digits.
AC
1. Alternating current.
2. See Administered Connection
ACA
See Automatic Circuit Assurance
ACB
See Automatic Callback
ACD
See Automatic Call Distribution
ACD agent
See agent.
ACU
See Automatic calling unit (ACU)
ACW
See after-call work (ACW)
access code
A 1-, 2-, or 3-digit dial code used to activate or cancel a feature, or access an outgoing trunk.
access endpoint
Either a nonsignaling channel on a DS1 interface or a nonsignaling port on an analog tie-trunk circuit
pack that is assigned a unique extension.
Administrator's Guide for Avaya Communication Manager
November 2003
(AC).
(ACA).
(ACB).
(ACD).
mode.
Glossary and Abbreviations
Numerics
1777