Bridged Call Appearance - Avaya Communication Manager Administrator's Manual

Bridged call appearance

Bridged Call Appearance allows single-line and multiappearance telephone users to have an appearance
of another user's primary extension number. The bridged call appearance can be used to originate,
answer, and bridge onto calls to or from the other user's primary extension number.
An appearance of a telephone's primary extension number at another telephone is called a bridged call
appearance. A bridged call appearance can be used to originate, answer, or bridge onto an existing call to
or from the primary telephone user's extension number. A virtual extension cannot be a bridged call
appearance.
On single-line telephones, Bridged Call Appearance is used by going off-hook. On multiappearance
telephones, Bridged Call Appearance is used by going off-hook and pressing the bridged appearance
button. In both cases, the user is then bridged onto the primary telephone's extension number and can
handle calls on that extension number.
An incoming call rings the primary extension number's telephone and all telephones that have a bridged
call appearance of the telephone's primary extension number. Each telephone is visually alerted for all
bridged appearances on the telephone, but has the option of audible ringing.
On multiappearance telephones, a bridged call appearance can be assigned to any 2-lamp button. It does
not require the use of a regular call appearance.
A bridged call appearance can be used just like a regular call appearance for most features. For example,
Conference, Transfer, Hold, Drop, and Priority Calling can be used from a bridged appearance, just as
they are used from a regular call appearance.
You can administer a telephone with zero call appearances of its primary extension. In this way, a
telephone can be administered to have only bridged appearances.
Extension administrable buttons and lamps
for multiappearance telephones
You can administer the message lamp and some feature buttons to apply to a specified extension rather
than the extension of the telephone they reside on.
•
You can administer the message lamp to light when messages are waiting for the extension
specified on the Station screen. In this way, the bridged user's telephone can be set up to indicate
when messages are waiting for the primary extension.
•
You can administer the call forwarding all calls and call forwarding busy/don't answer buttons to
activate Call Forwarding for any extension that is on the telephone, even if this extension is a
bridged appearance. In addition, you can administer the lamp associated with the call forwarding
button to track the call forwarding status of any extension. In this way, a bridged user can activate
or deactivate Call Forwarding for all primary and bridged appearances of the extension from the
bridged appearance telephone, and the bridged appearance telephone shows the call forwarding
status of the specified extension.
•
You can administer the send all calls button to activate Send All Calls for any administered
extension. The lamp associated with Send All Calls tracks the status of the administered
extension. In this way, a bridged user can activate Send All Calls for the primary extension user.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Bridged call appearance
1389