Busy Verification - Avaya Communication Manager Administrator's Manual

Feature Reference

Busy verification

Busy verification
Busy Verification (Verify button) allows attendants and specified multiappearance telephone users to
make test calls to trunks, telephones, and hunt DDC and UCD groups. Attendants and multiappearance
telephone users can distinguish between a telephone that is truly busy and one that only appears busy
because of some trouble condition. They can also use this feature to quickly identify faulty trunks.
An attendant or multiappearance telephone user can activate Busy Verify by pressing the Verify button. If
they want to verify a telephone or hunt group, they enter an extension number. If they want to verify a
trunk, they dial a trunk-access code, followed by the 2- or 3-digit number of the trunk-group member to
be verified. If the trunk-group member number is less than 10, the system requires a leading zero (01 or
001 rather than 1).
NOTE:
For DEFINITY SI or DEFINITY CSI, the member number is a 2-digit number; for
DEFINITY R, the member number is a 3-digit number.
After an attendant or multiappearance telephone user has activated Busy Verification, the system checks
the validity of the extension or trunk-access code and member number. If the number is not a telephone
extension, DDC/ UCD group-extension, ACD split number, or trunk access code with a valid member
number, the system denies Verify and returns intercept tone.
When you use Verify to check a valid telephone extension (one that is in the dial plan and assigned to a
telephone), the system initiates a priority call to that extension.
page 1400 describes the process.
Table 22: Verification of a telephone
Telephone Status
Idle
Active on a call and
has an idle call
appearance
Active on a call and
has no idle call
appearances or has
only one line
appearance
Out of service
1400
System Response
•
Generates priority ringing at
the telephone
•
Processes the call as a
normal
telephone-originated or
attendant-originated call
•
Generates priority ringing at
the first idle appearance
•
Processes the call as a
normal attendant-originated
call
•
Bridges the attendant onto
the call
•
Generates a warning tone to
all active parties and repeats
the tone every 15 seconds
while the attendant remains
bridged onto the call
•
Generates reorder tone
Administrator's Guide for Avaya Communication Manager
Table 22, Verification of a telephone,
Result
•
Verification is complete.
•
Anyone can place a call to
the telephone.
•
Verification is complete.
•
Anyone can place a call to
the telephone extension.
•
Verification is complete.
•
The attendant can determine
if the telephone is actually
in use.
•
Verification is denied.
November 2003
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