Avaya Communication Manager Administrator's Manual page 1223

Multiple Call Handling (Forced)
Forces an agent to be interrupted with an additional ACD call while active on an ACD call. Splits or skills
can be one forced, one per skill, or many forced. Cannot be set to y if the ACD field is n and the Forced
ACD Calls field is y.
PASTE (Display PBX Data on Phone)
Provides an interface between the display of a DCP telephone set and PC-based applications.
Reason Codes
Allows agents to enter a numeric code that describes their reason for entering the AUX work state or for
logging out of the system. Cannot be set to y if the Expert Agent Selection (EAS) field is n.
Service Observing (Basic)
Allows a specified user to observe an in-progress call on a listen-only or listen-and-talk basis.
Service Observing (Remote/By FAC)
Allows users to service observe calls from a remote location or a local station using this feature's access
codes.
Service Observing (VDNs)
Provides the option of observing and/or monitoring another user's calls.
Timed ACW
Places an auto-in agent in ACW for an administered length of time after completion of the currently
active ACD call.
Vectoring (Basic)
Provides basic call vectoring capability.
Vectoring (Prompting)
Allows flexible handling of incoming calls based on information collected from the calling party or from
an ISDN-PRI message.
Vectoring (G3V4 Enhanced)
Allows the use of enhanced comparators, wildcards in digit strings for matching on collected digits and
ANI or II-digits, use of Vector Routing Tables, multiple audio/music sources for use with wait-time
command and priority level with the oldest-call-wait conditional.
Administrator's Guide for Avaya Communication Manager
November 2003
Screen Reference
System-Parameters Customer-Options
1223