Avaya Communication Manager Administrator's Manual page 1225

Logged-In ACD Agents
Number of ACD Agents contracted for. This field limits the number of logged-in ACD agents to a
number no more than the maximum purchased. The value of this field indicates the total of ACD agents
that can be logged-in simultaneously.
The limit applies to ACD agents on ACD and EAS calls. Auto-Available Split (AAS) agent ports are
counted when they are assigned. AAS split or skill members are also counted. If the port for an AAS
split/skill member is logged out, (for example, when a ringing call is redirected) the logged-in agent
count is not updated. These counts are updated only during administration.
Logged-In Advocate Agents
Appears when the CentreVu Advocate field is y. Number of CentreVu Advocate Agents contracted for.
The total number of logged-in CentreVu Advocate agents must be equal to or less than the number
allowed in the Logged-In ACD Agents field. The number of logged-in CentreVu Advocate agents counts
towards the total number of logged-in ACD agents.
Logged-In IP Softphone Agents
Number of IP Softphone Agents contracted for. This field limits the number of logged-in IP Softphone
agents to a number no more than the maximum purchased. The value of this field indicates the total of IP
Softphone agents that can be logged-in simultaneously.
VDN of Origin Announcement
Provides a short voice message to an agent indicating the city of origin of the caller or the service
requested by the caller based on the VDN used to process the call.
VDN Return Destination
Allows an incoming trunk call to be placed back in vector processing after all parties, except the
originator, drop.
VuStats
Allows you to present BCMS statistics on phone displays.
VuStats (G3V4 Enhanced)
Allows you to use the G3V4 VuStats enhancements including historical data and thresholds.
Administrator's Guide for Avaya Communication Manager
November 2003
Screen Reference
System-Parameters Customer-Options
1225