Automated Attendant - Avaya Communication Manager Administrator's Manual

Feature Reference

Automated attendant

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COR and FRL
Authorization codes used for AAR/ARS calls override associated FRL.
Associated Classes of Restriction determine remote-access user privileges.
•
Forced Entry of Account Codes and Call Detail Recording
For 94A LSU (no longer supported) and 3B2 CDRU (no longer supported) 18-word records,
authorization codes are output if administered account-code lengths are fewer than six digits. For
59-character records, authorization codes are never recorded.
Authorization codes are recorded after destination addresses are dialed. Invalidly-dialed
authorization codes are recorded, and patterns can be traced using CDR printouts.
Related topics
See Barrier codes
See Station on page 1157 for setting a class of restriction on a station phone.
See Class of Restriction
See Route Pattern
attempt is made to route a call.
See QSIG to DCS TSC Gateway
access your system.
See Trunk Group
a trunk group.
See Setting up Authorization Codes
Automated attendant
Automated Attendant uses vector commands to allow a caller to enter the extension of the party that he or
she would like to reach. The call is routed by the vector to that extension.
See Avaya Communication Manager Contact Center Call Vectoring and Expert Agent Selection (EAS)
Guide for a detailed description of Automated Attendant and for a sample vector that can be used for
Automated Attendant. The guide contains information that is critical to the effective and efficient use of
Automated Attendant.
You can administer any display-equipped phone or attendant console with a Caller Information
CALLR-INFO button. The button displays digits collected for the last
Automated Attendant competes with several features for ports on the call classifier — detector circuit
pack or equivalent.
1372
on page 1388 to use barrier codes to prevent unauthorized system access.
on page 682 to set a facility restriction level on a phone.
on page 1125 for information concerning the sequence of trunk groups in which an
on page 1114 to permit authorized callers from remote locations to
on page 1256 to require an authorization code be dialed to complete incoming calls on
on page 339 for instructions.
Administrator's Guide for Avaya Communication Manager
collect digits command.
November 2003