Attendant Features - Avaya Communication Manager Administrator's Manual

Related topics
See Administering Answer Detection
See Trunk Group

Attendant Features

This section describes the following features of Avaya Communication Manager that you may want to
administer for your console operators:
•
Attendant Call Waiting
•
Attendant Control of Trunk Group Access
•
Attendant Direct Extension Selection
•
Attendant Intrusion
•
Attendant Override of Diversion Features
•
Attendant Serial Calling
•
Auto Start and Don't Split
•
Attendant Timers
•
Visually Impaired Attendant Service
Each feature indicates how to administer the
other system-wide screens to enable the feature.
Attendant Call Waiting
Attendant Call Waiting allows an attendant-originated or attendant-extended call to a busy single-line
telephone to wait at the called telephone so that the attendant can handle other calls.
If you want the attendant to be able to send calls to busy single-line phones, set the
field to Y on the
Indication
When the single-line phone receives a waiting call, the phone user hears a call-waiting signal. You can
administer the number of bursts (1, 2, or 3) in the call-waiting signal by changing the
Originated Calls
If the attendant activates Attendant Call Waiting, and the Timed Reminder on Hold interval or the Return
Call Timeout interval expires without the call being answered, the call returns to the console. You can
modify these intervals on the
Administrator's Guide for Avaya Communication Manager
November 2003
on page 372 for instructions.
on page 1256 for definitions of the fields used to administer answer detection.
on page 1361
on page 1364
on page 1365
on page 1366
on page 1366
on page 1367
Attendant Console
Station screen for each single-line phone.
field on the Feature-Related System Parameters
Console Parameters
on page 1362
on page 1363
on page 1365
screen, Console Parameters
screen.
screen.
Feature Reference
Attendant Features
screen, and
Att. Call Waiting
Attendant
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