Avaya Communication Manager Administrator's Manual page 1373

Interactions
•
AUDIX
Automated Attendant gives the caller the option of leaving a message or waiting in queue for an
attendant. See "Message Collection" in Chapter 5 of the Avaya Communication Manager Contact
Center Call Vectoring and Expert Agent Selection (EAS) Guide.
•
Authorization Codes
If authorization codes are enabled, and a route-to command in a prompting vector accesses AAR
or ARS, if the Vector Directory Number's (VDN's) FRL does not have the permission to use the
chosen routing preference, then the system does not prompt for an authorization code and the
route-to command fails.
•
CallVisor Adjunct-Switch Application Interface (ASAI)
ASAI-provided digits can be collected by the Call Vectoring feature via the collect vector
command as dial-ahead digits. CINFO is passed to CallVisor ASAI.
•
Hold
If a call is put on hold during the processing of a collect command, the command restarts,
beginning with the announcement prompt, when the call is taken off hold. All dialed-ahead digits
are lost. Similarly, if a call to a vector is put on hold, vector processing is suspended when a
collect command is encountered. When the call becomes active, the collect command resumes.
•
Inbound Call Management (ICM)
You can use Automated Attendant to collect information that may later be used by an adjunct to
handle a call.
•
Transfer
If a call to a VDN is transferred during a collect command, the collect command restarts when the
transfer is complete, and all dialed-ahead digits are lost. Similarly, if a call to a vector is
transferred, vector processing is suspended when a collect command is encountered. When the
transfer is complete, the collect command resumes. Attendant extended calls do suspend vector
processing in the same way as transferred calls.
Related topics
See System-Parameters Customer-Options
attendant.
See Feature-Related System Parameters
Collect Digits command times out.
See Vector Directory Number
Directory Number screen.
See Announcements/Audio Sources
announcement.
See Call Vector
vector.
See Hunt Group
Administrator's Guide for Avaya Communication Manager
November 2003
on page 1206 for information about creating an automated
on page 816 for information on the number of seconds before the
on page 1330 for information about and field descriptions on the Vector
on page 631 for information on providing an automated attendant
on page 661 for information on completing a new screen for each automated attendant
on page 894 for information on whether a hunt group will be vector controlled.
Feature Reference
Automated attendant
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