Tool Bar - Avaya Customer Interaction Express 1.0 WebClient User Manual

10 • Meet the WebClient module
Menu Command
Addition Options
al
options
Addition Signature
al
options
Addition Empty recycle bin
al
options
Addition Display Search Filter
al
options
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? Info

Tool bar

The following table shows the buttons on the tool bar.
Indicators/ Explanation
buttons
When you click this button, a window is displayed. Select the
check box against the required agent group to log into that
group. Then click on Accept.
Click this button to signal the start of a break or when you
return from your break.
Agent Displays the agent groups. An LED indicates their status.
group 1 ,
Agent
group 2
Click this button to log out of the UMR system. The login
window is displayed.
Status of agent groups
The table below shows the possible statuses of the agent groups.
LED Color
Red
Green
Purple
Explanation
Shows the options. You can activate
notifications and set a time for them to be
displayed.
You can create a signature and select it.
Deletes all documents from the recycle
bin.
Opens the Search Filter dialog, which
allows you to narrow your search to
specific information in a folder.
Opens the Online help.
Shows the following information:
•
Name of the software
•
Version number
•
Copyright and year
•
User name
•
Mode (e.g. CallCenter mode)
Explanation
The agent is not logged into the corresponding
agent group .
The agent is logged into the corresponding agent
group.
The agent is taking a .
User Manual CIE 1.0 WebClient