Avaya Customer Interaction Express 1.0 WebClient User Manual page 21

User Manual CIE 1.0 WebClient
Name of mailbox
Icon folder
Inbox
Deferred
Drafts
Sent
Deleted
Overview
Completed
Outbox
Archive
To display the documents, click on the relevant mailbox folder tab.You will find
more information about mailbox folders in Adapting the work area. That
section explains which actions you can perform on the documents in each
mailbox folder.
Explanation
The Inbox folder contains all incoming
documents.
The Deferred folder contains documents that
will be automatically re-submitted to the Inbox
at the specified date and time.
This folder only appears if you have the "Place
emails on hold" privilege.
The Drafts folder contains documents that you
have not yet sent.
The Sent folder contains all the documents that
you have already sent.
The Deleted folder contains documents that
you have deleted.
The Overview folder contains all the
documents for the various topics.
If you are working as an agent, you can view
and pickup the documents in the Overview
folder. You cannot edit documents directly.
If you are working as a Supervisor, you can
delete documents in the Overview folder and
delegate them to topics or agents. A Supervisor
possesses the UMR-Supervisor privilege.
Note that you need to possess the relevant
privileges for the topics. Your system
administrator configures the privileges using
the Configuration application.
The Completed folder contains all completed
documents that remain in the UMR database.
The Outbox folder shows all sent documents.
Depending on the privilege, this folder shows
the documents of an agent or also of topics.
You can forward a document, change the send
status, or view the properties by means of a
pop-up menu.
The Archive folder provides an overview of all
completed documents that have already been
moved from the Runtime database to an
external database during an archiving run.
The archive is only available if a transfer of
completed documents to an external archive
database is planned and the
UMRClientAdapter is configured accordingly.
In this case, this folder can be accessed by all
agents.
Meet the WebClient module • 15