Avaya Customer Interaction Express 1.0 WebClient User Manual page 89

developed for Microsoft Access, but in the mean time has also been
adopted by other software manufacturers. ODBC has since been
established as the standard in many fields. Modern programming
environments (e.g. Borland Builder) use ODBC to enable uncomplicated
access to a wide range of different database management systems
(using ready-made data-sensitive control elements). Access never takes
place directly to a table or to a database but always via the appropriate
ODBC component. Using ODBC it is possible to access any local or
remote data source. Classes that define methods for handling the data
resources from different database systems are available for object-
oriented programming languages (e.g. C++). The programmer no longer
needs to worry about any database-specific details.
PDF
PDF stands for Portable Document Format.
Runtime database
Archiving first level: Documents can be archived using the UMR
WebClient. These documents can be accessed from the UMR
WebClient. They behave similarly to as yet unarchived documents. This
is achieved by adding an archive flag to the documents in the runtime
database.
SMTP
SMTP stands for Simple Mail Transfer Protocol and is a fourth-layer
(application layer) protocol of the OSI layer model. It is used to send
email to the SMTP server of an Internet Service Provider and from there
via the Internet to the recipient's mailbox. In this way, other SMTP
servers can be used as intermediate stations.
UMR
UMR stands for Unified Messaging Routing.
UMR WebClient
An agent can use the UMR WebClient to log into or out of the UMR
system and to read and process documents (email/fax/SMS).
Glossary • 83
User Manual CIE 1.0 WebClient