Agent Status Indicator; Email Display Area And Processing Area - Avaya Customer Interaction Express 1.0 WebClient User Manual

User Manual CIE 1.0 WebClient

Agent status indicator

You can see the indicator for the status of agents in the bottom left-hand corner
of the window.
•
If the agent is logged in, the indicator looks as follows (example
only):
Smith, John - logged in (Active)
•
If the agent is on a break, the indicator changes as follows
(example only):
Smith, John - logged on (Break)

Email display area and processing area

In this area, located below the action bar, you process your documents. If you are
replying to an email, the following two areas are displayed (top to bottom)
•
Email display area
•
Processing area (e.g. the reply to an email that you are in the
process of writing)
Meet the WebClient module • 19