Prerequisite; Limitation - Avaya Customer Interaction Express 1.0 WebClient User Manual

User Manual CIE 1.0 WebClient
Supervisor functions
When working as a supervisor, you can use the following functions. As a
supervisor you need to have the relevant privileges.
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Display agent and topic mailboxes
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Delegate, process and delete documents in the Overview folder.
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Delegate and delete documents in the Deleted folder.
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Import and administrate dictionaries
System functions
You can use the following system functions.
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Display the status of agents
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Display server status
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Display active, interrupted, held and completed emails
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Display drafts
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Display emails in the following formats: ASCII, HTML, RTF
•
Display archived emails

Prerequisite

A screen resolution of 1024x768 pixels is required for the WebClient module.

Limitation

The web-based graphical user interface does not allow you to use the Windows
drag-and drop function for files or data.
Meet the WebClient module • 5