What Are Privileges - Avaya Customer Interaction Express 1.0 WebClient User Manual

78 • Operation

What are privileges?

Privileges are used to control which applications of the CIE system an agent can
use and which actions the agent can execute within the applications.
Privileges for UMR WebClient
The following privileges are available for you as a user of the WebClient
module. Note that these privileges determine whether or not you can use
individual functions.
Privilege
UMR administrator
Text block administration
UMR supervisor
Use text blocks
Place emails on hold
Print emails
View agent queue
Delete emails
Automatic login
View extended archive
Meaning
If you possess this privilege, you can use
the following functions:
Email configuration
Address book administration
The relevant icons will appear under
Administration in the task bar.
If you possess this privilege, you can use
the text block administration module.
For details of how to perform this role, see
the relevant topics in the online help or the
manual.
If you possess this privilege you can work
as a supervisor. As a supervisor you can
use the following functions.
In the Overview folder
- Delete document
- Delegate document to agents
- Delegate document to topics
In the Deleted folder
- Delegate document to topic
Dictionary
- Administrate
- Import
If you possess this privilege, you can use
text blocks in documents. The text blocks
are set up using the text block
administration module.
If you possess this privilege you can put
documents on hold. These documents will
then be found in the Deferred folder.
If you possess this privilege you can print
documents.
With this privilege, an agent can view the
queue of emails pending for his or her
authorized topics. The agent can select
emails from this queue.
With this privilege, agents can delete
active emails. Once deleted, these emails
cannot be retrieved.
With this privilege, you are automatically
logged into the agent group configured for
you.
With this privilege, agents can display
mailboxes of deleted agents or topics in
the Archive folder.
User Manual CIE 1.0 WebClient