Importable Columns - Avaya Customer Interaction Express 1.0 WebClient User Manual

User Manual CIE 1.0 WebClient
Creating a template
Proceed as follows to create a template for a CSV file:
1. In the File menu, select Generate Address Import File. The
Create example CSV file for address import dialog appears.
2. Select the desired entries for the address book or the distribution
list.
3. To create a template for an address import, click Address import
template. A CSV file for a distribution list template is created.
4. To create a template for a distribution list, click Distribution list
template. A CSV file for a distribution list template is created.
5. You can save the CSV file you created or open it with an
application.

Importable columns

Your system administrator can configure the importable columns in the Address
book administration application.
Columns
The following columns are defined for the pre-configured personal and shared
address books.
ForeignKey, LastName, FirstName, Gender, State, Province, PostalCode, City,
Company, Street, Department, Title, Homepage, Category, MailboxDisplay,
PhoneNumber, PhoneNumber2, MobilePhone, MobilePhone2, PrivatePhone,
PrivatePhone2, OtherPhone, OtherPhone2, Fax, Fax2, EmailAddress,
EMailAddress2, EMailAddress3, EntryId
Restrictions
Only the EmailAddress column is currently used for sending a message by
email.
For faxes, the Fax column is used.
For SMS messages, the MobilePhone column is used.
Distribution lists
Individual entries in a distribution list may contain all the above columns.
In addition, the mailAddress, faxAddress, smsAddress and voiceAddress
columns must be present.
When a message is sent to a distribution list, these additional fields are used as
the destination and not the fields listed above (email message to mailAddress
etc.).
In a distribution list, the columns listed above are to be seen as address
information for the person. The four additional fields serve as unambiguous
destination addresses for the transmission of the message.
This means that you could, for example, deliberately use one set of email
addresses for a bowling team distribution list and another for a development
department distribution list although the people involved may be the same.
Operation • 55