Processing Documents (Mailbox Folders); Mailbox Folders: Inbox - Avaya Customer Interaction Express 1.0 WebClient User Manual

Processing documents (mailbox folders)

Action No
document
selected
Create
Reply
Forward
Delegate
Send
Exit
Delete
Job code
Add attachment
Transmission
options
Close
28 • Operation
New incoming documents or documents being re-submitted are automatically
placed in the Inbox folder.
For more information on re-submitted documents, see the topic Mailbox folder:
Deferred.
You can access the actions that you can perform on the documents either via the
action bar or the pop-up menu.

Mailbox folders: Inbox

The table below shows the actions that can be performed on a document
depending on its state.
Preview
⌧ ⌧
- -
- -
- -
- -
- -
- -
- -
- -
- -
- -
Note
In the context of Reply and Forward, the delete action refers to the active reply
or to the mail to be forwarded.
New Active
document document:
created View
- -
⌧
-
⌧
-
⌧
-
⌧
-
⌧
-
⌧
-
⌧
-
⌧
-
⌧
-
⌧ ⌧
Active Active
document: document:
Replying Forwarding
- -
- -
- -
- -
⌧ ⌧
- -
⌧ ⌧
- -
⌧ ⌧
⌧ ⌧
⌧ ⌧
User Manual CIE 1.0 WebClient