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User Manual CIE 1.0 WebClient
Special features of directly addressed incoming
documents
The following table shows special features when documents are sent directly to
you.
Document
Explanation
and actions
Directly
Documents that are addressed directly to agents rather than
addressed
assigned via CallCenter cannot be activated. They are to be
documents
processed without being activated.
To gain access to the uncompleted replies or documents for
forwarding, you need to select the original document. The
active reply/document for forwarding is displayed in
maximized form, i.e. the original document is hidden.
Directly addressed incoming documents cannot be delegated.
The original document remains selected after a reply has been
sent or a document forwarded.
If a document is completed or exited, it is not saved in the
Completed folder.
Special features of new outgoing documents
The following table shows special features of new outgoing documents.
Document
Explanation
and actions
New outgoing
New outgoing emails are stored in the Drafts folder when
documents
they are closed. This folder only displays outgoing
documents that have not yet been sent.
New documents cannot be activated.
Documents saved in the Drafts folder have to be selected for
further processing.
Mailbox folders: Deferred
The Deferred mailbox folder provides an overview of all held documents.
These documents are kept in this folder until the configured time (date/time of
day). They are then automatically moved to the Inbox folder and are marked
with the Resubmission icon.
Symbol: Resubmitted
Mailbox folders: Drafts
The Drafts folder provides an overview of all newly created documents that
have not yet been sent. Uncompleted replies and documents for forwarding are
not shown in this folder since access to these documents is gained exclusively by
activating the original document.
Operation • 33
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