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MAX Communication Server (MAXCS) is AltiGen's system software targeted for the IP
PBX and contact center market. MAXCS is designed with an intuitive easy-to-use
graphical user interface so your IT staff can easily manage the system and reduce
administrative costs. The software is designed to support voice and data
communications converged into a single data network. The mobility solutions provide
your employees working remotely with the same set of features as employees working
in the office.
The product is designed to provide contact centers with the essentials to service,
respond and track performance of contact professionals. Since MAXCS is IP-enabled and
modular, call-centric businesses are protected against growing out of their investment.
Technology Enhancements in Release 6.0
The following sections list the enhancements made to MAXCS Release 6.0 and Release
6.0 Update 1.
Microsoft Exchange 2007 Support
Supports three Exchange integration modes:
Synchronize with Exchange 2003/2007 (traditional integration with performance
•
improvement)
Bridged access to Exchange 2007. In this mode, the AltiGen voice mail will provide
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an option to the user to access Exchange 2007's speech enabled voice mail system.
Native VM integration with Exchange 2007. In this mode, MAXCS will use Exchange
•
2007 as "Native VM" storage for a system-wide integration with all the AltiGen
extensions as a unified messaging enabled Exchange account.
SIP TCP support is added in the IP dialing table in Enterprise Manager for Exchange 2007
integration.
HMCP/Media Server Support
Supports Host Media Control Process (HMCP). HMCP is software that handles voice
processing, such as G.723/G.729 codec, tone generation, conference mixer, echo
cancellation and so on.
Overview
MAXCS ACC 6.0 Administration Manual 3
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Troubleshooting
