Hapter; Installing Superq; For Superq Server Administration; Additional Server Setup - Altigen SuperQ Manual

Is a java-based application designed to queue and distribute calls for call centers with workgroups located in different geographic locations or across multiple maxcs acm systems
Hide thumbs Also See for SuperQ:
Table of Contents

Advertisement

Installing SuperQ

For SuperQ Server Administration

Note: During the installation process, Java 2 VM 1.5 is installed on your
system.
To install SuperQ for server administration, run the Setup program and
follow the installation instructions as they appear on the screen. In the
Custom Setup screen, choose to install SuperQ Server on the system,
then click Next.
After installation, restart the system.

Additional Server Setup

• SIP tie trunks should have access codes set in MaxAdministrator.
• Music settings should be set in MaxAdministrator, if music is needed
for a queue.
• An entry should be added in the IP dialing table for each server. Select
SIP for the protocol and select a codec type.
C
H A P T E R
AltiGen SuperQ Manual
2
5

Advertisement

Table of Contents
loading

Table of Contents