Support Output File; General Information; Generating Support Output File - MikroTik RouterOS v2.9 Reference Manual

Support Output File

Document revision 2.1.0 (Wed Mar 03 16:11:16 GMT 2004)
This document applies to MikroTik RouterOS V2.9
Table of Contents
Table of Contents
Summary
Specifications

Generating Support Output File

Example

General Information

Summary
The support file is used for debugging MikroTik RouterOS and to solve the support questions
faster. All MikroTik Router information is saved in a binary file, which is stored on the router and
can be downloaded from the router using ftp.
Specifications
Packages required: system
License required: level1
Home menu level: /system
Hardware usage: Not significant
Generating Support Output File
Command name: /system sup-output
Example
To make a Support Output File:
[admin@MikroTik] > system sup-output
creating supout.rif file, might take a while
...................
Done!
[admin@MikroTik] >
To see the files stored on the router:
[admin@MikroTik] > file print
# NAME
0 supout.rif
[admin@MikroTik] >
Connect to the router using FTP and download the supout.rif file using BINARY file transfer mode.
Send the supout.rif file to MikroTik Support
problem.
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TYPE SIZE
unknown 108787
support@mikrotik.com
CREATION-TIME
dec/24/2003 10:12:38
with detailed description of the